Kinglake West Hotels

"Property was miss represented. Check in after 2 but office closes before 4. Had bugs in room. Furniture was at least 50 years old. Would not recommend "

"Air con stopped working both nights. No air circulation on the 7th floor is...not fun. Dined in the restaurant one night and all I can say is that there are problems in there. Staff not checking on tables meant I waited for 40 mins after plate placed on the table to be able to order another drink. 2 floor staff. 3 tables occupied. Not ok. Food delivered had add-ones not listed on the menu. I will never eat at the restaurant again. I would stay at the hotel again. Fair price, decent location, good parking."

"Lovely room. Spacious and well appointed. Welcome gift was a pleasant surprise. Bathroom has modern facilities but maintains vintage appeal"

"We loved our stay at the Yarra Valley Lodge. Loved the room, view, wild life, food and drinks. Highly recommend considering staying at the Lodge if you are staying overnight or longer in the Yarra Valley. "

"Room was clean and tidy - every member of staff was happy and must helpful at all times- customer service was outstanding- I will always return when visiting Melbourne. "

"Staff were friendly,"

"Surprised for the price we paid how clean & in such good shape it was in - perfect for our weekend away with easy access, parking & close to where we needed to be. "

"I had to wait for my room to be ready for an hour, fridge was broken it barely got cold, front door loose, I paid for 2 people stay, bed was made bunk bed wasn't, night staff very rude, I was on the phone at 11PM making a call on the main area and the guy at reception ask me to go outside to make the call because people were "sleeping" like I was taking outside people rooms. The worst "hotel" (if you can call it that) I have ever stay in my life, also I paid $220 a night! Stayed 2 night,1 star would be appropriate."

"shower was very very small and could not buy drinking water at the hotel - helpful member of staff gave a glass of water."