Kings Bay Hotels

"We have stayed here years ago and thought we would revisit. The rooms are a little outdated and I was disappointed with a couple items. The pans for cooking were disguising. I think I would die if I ate from it. There was electrical tape used as a rack holder for the refrigerator. There was an artificial nail on the floor. The room towels were fresh and clean. The bed sheets were nice. I would not return. "

"So this hotel has 9.0 rating for some reason, and yes location staff and how clean a room is 10. But everything else is 5.0 including breakfast, room condition and design , sounds coming from neighboring rooms and street all those things are 5.0"

"My family and I stayed for a week and we had the most amazing time. Staff was superb, everyone was very friendly and helpful. Breakfast was deliciously satisfying, cookies at 6 was bombshell. Thanks again for having us "

"We know the hotel can't control the weather, but we were surprised by the lack of effort to offer some kid friendly activities with 4 straight days of rain. Other issues we encountered: 1) our shower looked like it was never cleaned. The same 2 pieces of hair were stuck on the tile when we arrived and left. Lots of mold too. 2) my husband took my tween daughters to the gym with him (since we were all going stir crazy from the 3rd straight day of rain!) They were rudely informed at the desk that the girls were not allowed to work out and would have to sit and watch my husband. 3) the indoor pool had several leaks in the ceiling, along with lots of dead geckos. We tried to get lunch afterwards, but pretty much every restaurant (besides the pizza place and pool restaurant) was closed. Ended up having a long wait for a table at Surfcaster. One food runner spilled a plate of chips on my husband and all over the floor and mumbled "I'll come back to clean that up" but never did. Then after waiting 35 mins for our cocktails, we were told the beverage ticket blew away and glasses broke, so that's why there was a long wait. 4) the refrigerator in our room was broken 5) the toilet in my daughters' room only occasionally flushed. 6) lots of maintenance needed in our "hallway". The "Exit" sign was broken broken and hanging my a thread. There were old beverage glasses (not ours!) sitting outside our room for 2 days. A champagne flute fell over and broke. Used qtips scattered "

"What a dump! Old, shabby and dirty."

"Yes breakfast was good"

"It was not mentioned at check in that if you wanted maid service for your room you had to request it a head of time. Would have been nice to know that so I could have my room refreshed and more coffee and towels. When I did request it at the front desk they were quick to react."

"Great place!"

"This is our third time overall, first time at Springhill (the other times were with courtyard). Love the place. However, the room was not as clean as I expected. I found hair in the towels upon arrival. Other than that, great place. Can’t wait to go back for spring break next year"