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"Excellent location, good room"

"Breakfast was excellent never had something like this Love the staff super friendly. This is Top hotel 100% recommend it."

"Laundry, air conditioning, breakfast buffet to die for, free ice cream and noodles and of course unlimited matcha latte. The perfect balance of traditional Japan and modern. "

"Staff did not clean room properly, no replacement of lotion and empty bottles. Small rooms. The dark shades were not very dark. Greta view though. The staff here is arrogant and rude overall. The onsen is really nice upstairs. The buffet is terrible. They serve same food they did for dinner next day for lunch. Overall it’s an expensive hotel and supposed to be five stars but it felt more like 3 stars. I wouldn’t recommend, not worth the value. "

"Loved the hotel! Great roof terrace, wonderful breakfast- albeit a long wait when the hotel is full. Love the room and location "

"Yes "

"I will stay again 😍"

"great location; excellent wifi; attentive staff and excellent customer care; the reason for not getting 5 stars are the lack of aircon control and the room we stayed in was hot despite the winter weather. The management provided a small electric fan to appease us. The size of the room is not ideal for couples. "

"My room was supposed to be 25sqm but didn't feel like it was that big, and definitely did not look like in the photos. Also, housekeeping just dumped our pajamas on the bed in a pile, never bothered to fold or hang them up. On my first day, I had actually already folded up our PJs neatly and left on the bed, when I came back they were jumbled together in a mess. I've honestly never encountered such housekeeping before. Also, hotel is not as close to the JR station as everybody else claims. It is actually a building behind the Yodabashi shopping center, which is across the road from the JR station. Walking on the Linkway took 10min, not 5min, with a very young child, took us 15min each way every day. The airport limo bus stops at the hotel during certain hours when you are arriving from the airport. But to depart to the airport, you will have to board from a different station which is 5minutes walk away."