Nippon Travel Agency hotels in Kiso, Nagano Prefecture

"Meal service was excellent "

"Beautiful property right along the river with incredible service. The staff are very attentive and spoke fantastic english. Very nice, spacious rooms. We got to see the fire lighting ritual and had an amazing dinner. The only downside was the price of the dinner, it is not a cheap meal so make sure to check that it fits within your budget before ordering."

"Large resort surrounded by beautiful green space. Friendly services, excellent Japanese dinner and breakfast. Public, private, and in room onsen."

"A chilled space with gorgeous food and very accommodating staff."

"Good stay at the hotel. The Japanese rooms were amazing and we had a great vegetarian kaiseki dinner and really enjoyed the onsens. Would defintely recommend staying at this hotel. Only issue is transport to the location is a bit difficult if you don't have a car. We were aware of this and messaged ahead to ask about the availability of the hotel shuttle bus to the bus stop for our departure. Unfortunately, when we arrived the receptionist was unaware they had a shuttle bus and was very unwilling to check the information we were given or even help us sort out alternative travel. It led to a bit of a concerning situation for our travel plans before another staff memeber corrected her and arranged our transport."

"There's staff to welcome and orientate us upon arrival. And since it's a large hotel with 3 buildings, the staff briefed us and walked us to the building where our room was. Nice breakfast and we have 3 onsens to choose from! It's also conveniently located within walking distance or a short drive to the main sights at Gero. "

"parking and nice location "

"It's a wonderful town"

"The staff speak English or Mandarin hence communication was a breeze for me. They were very friendly, helpful and polite. The location of the ryokan is within walking distance to the town and close to the train station. Hotel provides a bus shuttle to the train station. From the train station to the hotel, there is also a complimentary ride. I had a very pleasant stay at the ryokan and highly recommend it. "