Breakfast, lunch, dinner served; American cuisine

Reviews of Hilton Garden Inn Outer Banks/Kitty Hawk

3 out of 5
Hilton Garden Inn Outer Banks/Kitty Hawk
5353 N. Virginia DareTrail, Kitty Hawk, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey, Arlington

Travelled with partner
Liked: Staff & service, amenities
This is our 4th or 5th stay here. The staff are always very helpful and courteous. The common areas and inside and out are starting to look a bit worn. They just finished a renovation to the restaurant and reception area. It made the restaurant feel more like a restaurant, less open to the hustle and bustle of the reception area and the passage through to the pools. Someone in management decided to remove the 'free' coffee from the reception area. To get coffee now, one must go to the reception desk and ask for k-cups/cream/sugar/etc. and return to their room to make it, or pay for it using a vending machine in the lobby. I'm not sure this is saving the hotel any $. Our room was nice. It could have used another lamp or 2. The vertical blinds were in desperate need of replacement. We noticed some areas that could have been cleaned. Overall, we had a nice relaxing stay. Location is convenient and parking is easy. Oh, and I also would like to see hotels have "adult only" hours for the pools and hot tub. We've never been able to enjoy these amenities here.
Stayed 2 nights in May 2024

6/10 Okay

Tasha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
On site Restaurant was great. Did not have the room ready at check in however they did give us free breakfast for one day. "Indoor" pool was cold. Customer service was ok.
Stayed 2 nights in May 2024

2/10 Terrible

Leisa

Business traveller
Disliked: Staff & service
I was in town on business. I had stayed here years ago and was very impressed. I finished work sooner than expected and attempted to check in at 2 pm, not the posted 4 pm. I was told my room was not ready yet to come back later. I checked back at 3pm and was told harshly, check in was 4pm. . I sat in the parking lot in my vehicle for 1 1/2 hours watching about 30-40 other customers walk in with luggage and not return to their vehicles to wait. I finally called the Hilton reservation number and was told they would resolve the issue. I was in the room within ten minutes. I am a rewards member and expected better customer service. I will not return here. Definitely not up to the normal Holton standards!
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everyone on site was kind, cordial and helpful.
Stayed 1 night in May 2024

8/10 Good

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right on the beach. Clean rooms. Would come back.
Stayed 1 night in May 2024

6/10 Okay

Maggie

Travelled with partner
Liked: Property conditions & facilities
It was beautiful but the water pressure was awful in the shower and the hot tub was broken and we were not notified until we went to get in the pool and realized the hot tub was freezing. Hot tub was a huge reason we wanted a night away , so this brought the experience down.
Stayed 1 night in May 2024

10/10 Excellent

ming

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw blue whale over the pier. Saw sun rise in bed. Eating oysters on the porch and feel the breeze...a great vacation place.
Stayed 3 nights in Apr 2024

8/10 Good

Sheryl Sue

Liked: Cleanliness, staff & service, property conditions & facilities
The location cannot be beat with only steps to the beach that goes as far as the eye can see. The property was newly renovated and beautiful. The food, however, is average at best....
Stayed 4 nights in Apr 2024

8/10 Good

Stefan

Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
We had an oceanfront balcony. So awesome to sleep hearing waves crashing. The location was perfect.
Stayed 2 nights in Apr 2024

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is truly a very nice well kept property. The restaurant food was average at best. Our stay was one of the best beach front we have experienced!
Stayed 3 nights in Apr 2024

4/10 Poor

Elmaze

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for one night for a quick getaway and everything was spectacular. The room was clean, the staff was beyond exceptional (without being too much) and the view was amazing. I hope to go back for another couples getaway soon.
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Fantastic! We are so delighted you had such an amazing time with us in the Outer Banks and we hope you loved our clean, comfortable accommodations and that our team members delivered superior service. Spending time at the beach with plenty of onsite amenities is what makes for a great vacation. We hope you had a chance to enjoy the free access to our Kitty Hawk Pier, take strolls along the surf, or simply relax on our observation deck enjoying the beautiful views of the ocean. It would be our pleasure to have you back again!

10/10 Excellent

Kimberly

Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Wonderful to hear, Thomas! Nothing makes us happier than reading when our guests have a delightful visit to the beach and our staff helps them feel right at home. We hope you also loved our cozy firepit in the courtyard or the sun deck overlooking the ocean and right next to the outdoor pool area. Our convenient location is also excellent for exploring the area with plenty of local attractions including Jockey Ridge and fun water sports. Thank you for including the Hilton Garden Inn Outer Banks/Kitty Hawk in your beach vacation plans. Come back again!

10/10 Excellent

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ocean view and the location it is in. Also, the room was nice
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
We are so thankful that you chose us in your travel plans Johnathan and appreciate you sharing feedback online as well. It is nice to see that you were satisfied with our comfortable and spacious rooms and our staff provided superior service as well. We hope you and your family enjoyed our heated indoor pool and hot tub, which is perfect this time of year and a great way to relax and unwind. Our centrally located oceanfront property also provides easy beach access and has plenty of great dining and fun and unique shops here in the Kitty Hawk area. There are many attractions to visit in the OBX or just to relax on our sundeck with a great novel. We hope to see you again in the future.

4/10 Poor

nancy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Did not know of construction as I used Expedia, restaurant and bar closed or limited after driving 8 hrs, tired, hungry, not able to find a bar and restaurant open in area for miles. Clerk kept telling me it was on website. Should get a discount for this! Also, I am an honors member and was not offered welcome bag with water, etc. creamer in room spoiled, no coffee ready in lobby
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
During the winter months, the Outer Banks area is quieter and very often restaurants and businesses have limited hours of operation. We apologize if you did not know in advance about the renovations we currently have underway. We are doing our best to minimize impact on our customers and hope to have the upgrades complete by early April. Hopefully during your visit you were still able to enjoy our wonderful ocean views either from Kitty Hawk Pier or our observation deck overlooking the shoreline. Our indoor pool and hot tub are also appealing to guests this time of year when the weather is cooler, and we hope you had a chance to enjoy it as well. We are sorry for any inconvenience that you had but do hope you rested well.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, very clean hotel, everyone was friendly. Will be returning.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
We love hearing that our guests will return to stay with us in the future- it is a wonderful compliment and shows us that our team is delivering great service and taking good care of our visitors. Thank you! We are confident that you loved our stunning ocean views from your room and the Kitty Hawk Pier adjacent to the hotel. Hopefully our Aviator Bar and Bistro was a convenience to you as well. During warmer weather, guests like taking items to-go, and sit out back in our courtyard area or raised deck overlooking the shoreline. Our central location here in Kitty Hawk is conveniently located to many great activities and attractions nearby which we hope you found helpful. Thank you again for choosing us within your travel plans and we look forward to seeing you again in the future.

8/10 Good

Nan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
We are pleased to read that you enjoyed spending time at our centrally located beachfront property here in Kitty Hawk, Nan. We hope you had a chance to take a dip in our heated indoor pool and hot tub area and were also able to take long walks along the shoreline as well. Our location at the oceanfront is a great place to relax and unwind any time of year, so it would be our pleasure to host you again in the future.

8/10 Good

Matt

Stayed 1 night in Jan 2024
Response from Hotel Manager on 6 Feb 2024
Thank you, Matt! We are delighted to see that you had a wonderful time at our oceanfront hotel recently. It is our hope that during your stay with us you had time for a dip in our indoor heated pool and hot tub or relaxed in a rocking chair on the patio near the fire pit. As we are sure you saw, we are making some major upgrades to the hotel and hope you will return to see our improvements. Please come back to be our guest again soon.

10/10 Excellent

Jonathan

Travelled with partner
Even though they are going through a major renovation everything was neat and orderly!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Fantastic to hear, Jonathan! Thank you for your perfect “10” rating and for your patience while we are making big upgrades to our hotel! We hope you loved our stunning ocean views from your private balcony or the Kitty Hawk Pier that is on our property. Spending time at the beach is always relaxing and we hope you had a restful experience while here in OBX. It would be our pleasure to have you back again so that you can see all our improvements and hard work completed!Thank you!

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities
They were very preventive to let us know about the construction - they let us know ahead of time. We appreciated the ongoing support to make us comfortable!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Thank you, Jean, for including us in your family’s Outer Banks plans and providing feedback online. We truly appreciate your patience while we are undergoing renovations to our hotel and trying to still provide a comfortable ambiance and respite for our guests. It is nice to see that you found our staff and hotel amenities to your liking and had a nice stay. Hopefully you were able to relax in our indoor pool and hot tub area for a while as it is very popular during these cooler winter months.Please come back and be our guests again!

2/10 Terrible

Jeff

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under major construction and had no clue until arrived. Construction started the next day at 7am on the floor right above us and made for a horrible stay
Response from Hotel Manager on 30 Jan 2024
Please accept our sincere apology for any inconvenience and frustration you experienced while staying with us recently. While we are doing our best to alert guests prior to arrival about our hotel renovations underway, it sometimes can be overlooked in the booking process. The winter timeframe is the best opportunity to make the major upgrades needed as our occupancy is lower, but we do our best to not have it interfere with our customers’ beach experience. We are very sorry that you were unaware in advance of the work being done and that it wasn’t the oceanfront stay you expected.

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service
Room was large and well-appointed. Getting inside our room with a luggage carrier was difficult. The entrance foyer was so narrow the carrier barely fit. Couldn’t get any hot water in the shower, just luke warm. There was firefighter training being conducted on Saturday inside the hallways and stair wells. That same morning the fire alarm in our room went off at 7:30 AM, though there was no emergency. Not a nice wake up. There was construction work occurring while we were there, but it was only a mild nuisance. Staff was very nice. However, we expected much more from a Hilton. If we had known all this before we booked, we would have chosen another hotel.
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Guest feedback is very important to us, so we are grateful that you took time to share your experience online. We are pleased to know that overall, you and your family had a nice visit and enjoyed our hotel amenities and the cleanliness we provide. It is disappointing to see, however, that your visit coincided with the firefighter training that was held here. We truly try to not have this important instructional time interfere with our guests which is why we do it in the slower winter months. We are sorry for any inconvenience that it caused you and do appreciate your patience while we are still undergoing hotel renovations. We do hope you will return to see all our enhancements once they are completed.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities
Response from Hotel Manager on 2 Apr 2024
Thank you for staying with us this winter and we are pleased to see you had a nice time. We hope you will come back to stay again.

10/10 Excellent

Min, wynnewood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room has ocean view. It’s so nice to hear the ocean waves when we are at the balcony. We also saw amazing moonlight over the ocean and the stunning sunrise next morning. The beach is clean and quiet and right outside the hotel.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 2 Jan 2024
Terrific! We genuinely appreciate your perfect review score of our beachfront property here in the Outer Banks. We strive to provide our guests with clean and comfortable accommodations, and outstanding customer service with plenty of amenities for your enjoyment. Hopefully, you also visited our Kitty Hawk Pier, to enjoy the sights and sounds of the ocean from there as well. Our hotel is conveniently located to the scenic coastal byway where tourists can enjoy the beautiful views while visiting stunning lighthouses, state parks, and historical points of interest. Thank you for choosing us in your vacation plans and we do hope you will visit us again in the future.

10/10 Excellent

ASIF

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 23 Jan 2024
Thank you for staying with us recently here at the oceanfront. We hope you had a great time and enjoyed the area.

8/10 Good

Timothy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
When registering for stay website showed breakfast included. Side door did not work had to use front door, up elevator and walk down steps to open from inside to let us in with dog. Maintenance was to fix but did not.
Stayed 2 nights in Dec 2023
Response from Guest Service Mgr on 26 Dec 2023
Thank you for choosing our oceanfront hotel in your family plans while including your dog as well! Our pet-friendly hotel allows furry family members to stay and enjoy themselves at the beach also. We are sorry about the door access not working properly and will be sure that doesn’t happen again. We apologize that it was inconvenient for you and your pet. Aside from that we hope you slept well, had a chance to take a dip in our indoor heated pool and had fun exploring the area.

10/10 Excellent

Jordan

Stayed 1 night in Dec 2023
Response from Hotel Manager on 23 Jan 2024
Thank you for staying with us recently here at the oceanfront. We hope you had a great time and enjoyed the area.

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the Outer banks. Easy access to a shoreline road to/from Nags Head without all the hooplah on the main drag. Could easily go from one direction to the other on the outer banks. We would stay again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 19 Dec 2023
It is wonderful to read about the fantastic time you had with us recently, Shari. We agree that our central location is perfect for visitors to explore both the northern and southern attractions and points of interest. Our oceanfront location has beautiful ocean views either from the private balcony of the rooms, our Kitty Hawk Pier, or our raised observation deck. We are delighted to know that you will be returning to stay with us. We appreciate your business and look forward to having you stay with us in the future.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Areas under renovation, no construction noise or dust. Quiet, well appointed rooms. Great towels!
Stayed 1 night in Nov 2023
Response from Hotel Manager on 12 Dec 2023
Fantastic Theresa! Thank you for your patience while we are under full renovation of our hotel and so anxious to improve it for our customers! We are pleased to read that you rested comfortably in your room, loved our plush towels, and slept well. That is most important! We hope you loved our stunning ocean views and even had time for a dip in our indoor heated pool and hot tub.It would be our pleasure to have you back again!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and accommodating. The main lobby was under construction, but it was not a problem for us. The pool and deck on the oceanside were very nice. I like that it is pet friendly.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Thank you so much for your perfect review score of your recent stay with us, Thomas. We hope you and the family had lots of fun while at the oceanfront area and we are pleased to see you enjoyed our raised observation deck too. Perhaps you also took advantage of the free access to the Kitty Hawk Pier and took a stroll to enjoy the stunning views. Thank you for staying with us and for your patience during our renovation, and we hope you will also recommend our oceanfront hotel to friends and family. It would be our pleasure to have you return to stay with us the next time you visit the area.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff is very friendly and helpful 😊
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Great to hear, Ann! It always brings us great joy to read that our guests received outstanding customer service and loved their accommodations. Spending time at the beach with plenty of onsite hotel amenities is what makes for a great vacation, and we hope you took advantage of everything that we have to offer. The Kitty Hawk Pier, located next to our property, offers incredible panoramic views of the Atlantic and guests enjoy trying out the popular pier fishing. We offer free entry to the pier to all our guests. Thank you, and please keep us in your travel plans in the future.

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Under renovation! Upon arrival, after dark and in the rain, a large truck was blocking the small sign that indicated the temporary entrance. Circled premises twice to find entrance. Poorly marked and everything is temporary and not fully functional. Hotel should be closed until renovated. Hallway had a smell. The construction site had caught on fire the previous day - so not a good feeling about staying. Hot water was not adequate one morning. Temporary trash can beside the temporary entrance was full for several days until it was brought to the front desk attention. Stay didn’t live up to the normal standard.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Thank you, David, for choosing Hilton Garden Inn in your travel plans. We are sorry for any inconvenience caused by our renovations underway here at the hotel. We are trying our best to minimize the impact of these structural changes with our guests, but it can be difficult as we are at the mercy of the contractors doing the work. We appreciate your patience as we are improving the property and hope it will not deter you from returning another time. We’d love to make it up to you.

8/10 Good

Georgia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitty Hawk is a quiet area to enjoy the beach & it's close to so many shopping, recreational, & eateries. The motel may be addressing this, but for two years I haven't had safety features in the bathrooms. Shouldn't have to ask for a handicap accessible room to get safety features like non-slippery tubs, grab bars and heated bathroom floors. There's also only one hook which doesn't hold much including a robe.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Georgia, thank you for choosing us for your 3-night stay at the beach with your family. Hopefully, you will keep us in your travel plans the next time you visit the Outer Banks as well, as there is plenty to do and see in the area. Your feedback is valued, and we thank you for taking the time to share it online. We’ll be sure to review the information with our management as well. During your stay, we hope you too full advantage of everything our great property has to offer, like taking a dip in our heated indoor pool and hot tub or enjoying long walks along the shoreline. We want to be your home away from home while on vacation with convenient amenities and friendly staff. Thank you for your helpful feedback and we hope to see you again in the future.

8/10 Good

Tyler

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 19 Dec 2023
Thanks for staying with us recently and we are pleased to know you had a nice time. It would be our pleasure to have you back again.

10/10 Excellent

Kerry, Encampment

Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Thank you for choosing us for your beach vacation getaway and for letting us know how much you enjoyed your time at the beach. The Outer Banks is perfect any time of the year for those looking to escape their busy lives for a few days to recharge and unwind. Guests can take leisurely strolls along the shore and enjoy stunning sunrises on their private balcony or from our spacious observation deck. We, here at Hilton Garden Inn, offer everything you may need for complete relaxation with clean and comfortable accommodations, a heated indoor pool and hot tub, a dedicated team ready to assist you with whatever you may need. We appreciate your business and do hope you will keep us in your travel plans in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Thank you so much for sharing your wonderful feedback online with others, Richard. Our friendly, attentive staff members are always willing to help our guests have an excellent beach vacation and they will be happy to know you had a pleasant few days with us. The ocean views are fantastic either from our fishing pier or observation deck and our relaxing beach is a wonderful place to fly a kite, fish, or simply read a book. Thank you for staying with us and we look forward to having you back here again in Kitty Hawk!

10/10 Excellent

Sumeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and beautiful property! There was a bit of construction going on, but still had a wonderful stay.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
We are delighted to hear how you enjoyed your stay with us in the Outer Banks! Hopefully our excellent ocean view rooms, clean, comfortable accommodations, superior service, and onsite amenities were all fantastic for you. We hope you will choose to stay with us again in the future so you can enjoy the peaceful firepit in the courtyard, delicious dining from the Aviator Bar and Bistro Restaurant (post-renovation) and spending time on the beach. Our friendly team members are ready to make your stay memorable!

6/10 Okay

William

Disliked: Property conditions & facilities
The dining room and bar area were being refurbished and I was not told about this till after I had booked and paid for the room. You could call and order and pick up but then were assured it would be cold. It's time for the rooms to be refurbished too. Limited tv selections.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
While we are grateful that you chose our hotel in your travel plans, we are sorry to read that our hotel upgrades interfered with you having a better time. We want all our guests to relax and enjoy themselves utilizing all our onsite amenities. Despite our restaurant not being available, we hope you still took advantage of our Kitty Hawk Pier, our indoor heated pool with a hot tub, or sat at night in the courtyard at the firepit. We thank you for your patience while we are still completing the renovations and hope you will come back another time to see all our great upgrades.

4/10 Poor

Jennifer

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The only thing was that the restaurant was under construction got there and it is the entire hotel.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
It is disappointing to read about your recent experience at our oceanfront hotel, Jennifer. While we are making upgrades to our hotel, we are certainly trying to minimize the impact of the work on our guests experiences. There is never a good time to make the needed improvements, however the winter months are best, due to lower occupancy. We hope that despite some setbacks, you were still able to enjoy a dip in our indoor heated pool or hot tub and take walks along the beach directly out our back doors. We are sorry that you didn’t have a better experience.

6/10 Okay

Jacqueline, Suffolk

Travelled with family
Liked: Staff & service
The courtyard was very pretty around the fire pit. The front desk personnel was very friendly and helpful. Our first room smelled awful and the A/C was broken. They promptly found us another room, which was a lot nicer. It was very basic and didn't seem as nice as the pictures and the bathroom was very small. The coffee pot was barely working as well. We used the hot tub, which could have been very relaxing except the jets were turned up too high and water was splashing all over the place, in your face, hair and eyes, no matter where you sat and it was extremely hot.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Thank you for being a recent guest of ours, Jacqueline, and we so appreciate you sharing feedback online. Guest satisfaction is important to us, so we will quickly follow up on the items that you have mentioned in your comments. Hopefully during your stay, you and your family enjoyed taking a dip in the indoor pool and walking along the shoreline. Please come back to be our guests again so that we can make it up to you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold around tub and the room was 80-90% humidity- very uncomfortable to sleep and the heater made a lot of noise. Very different from the last time I stayed there a few years ago
Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Thank you for taking the time to share comments about our oceanfront hotel here in the OBX as guest feedback is very much valued and appreciated. We are disappointed to hear that your stay was not as pleasurable as we hoped it would be, and are truly sorry for any inconvenience that this may have caused you. We have shared your review comments with our housekeeping and maintenance staff and will certainly research this further and have it rectified. We do still hope that you and your family enjoyed all that the Outer Banks has to offer and had a wonderful time on the beach and while exploring the area.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very comfortable, clean. Location near beach, fishing pier very convenient. Had problem printing document in business center. Staff of three worked hard to solve my problem and could not have been more helpful. Would stay again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Fantastic feedback, William, thank you so much for sharing feedback online about your recent oceanfront visit. We are pleased to read that our helpful staff attempted to help you with printing a document and that you found your room accommodations clean, relaxing, and satisfactory for your needs. Yes, our location on the beach is excellent and offers great ocean views, free access to the Kitty Hawk Pier, and many other conveniences right around our hotel’s vicinity. Please come back to be our guest again!

8/10 Good

Cassandra

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Kitty Hawk. Staff provided excellent service and the view from the room was amazing.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Fantastic! We are delighted to read that you had such a great time with us at the oceanfront. We hope you rested well and enjoyed our stunning ocean views!

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 18 Oct 2023
Fantastic, Cassandra! Thank you for your feedback of our centrally located property here in the Outer Banks. We are thrilled you had a great stay and hope our staff provided you with outstanding service and you found your accommodations in excellent condition. We hope you also had the opportunity to dine with us at our Aviator Bar and Bistro as our guests find convenience with having a restaurant onsite when not wanting to go off site for a delicious meal. Please visit us again in the future to take advantage of our wonderful property with great amenities, complimentary Wi-Fi access, an indoor pool and hot tub, and free access to the Kitty Hawk Pier, adjacent to our property. Thank you again!

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable and our stay was generally pleasant. We like the location and enjoy view from balconies. We did have an issue with the air conditioner from room above us leaking which caused ceiling finish to flake off and make a big mess on our HVAC unit and the floor in front of it plus it wet the ceiling. We reported it when we saw it but it was after dinner and we were told no one was on site who could do anything about it. We were surprised that a place that large didn't have maintenance on site at all times. They fixed it the next morning. Also, the ice machine did not work on our floor so we had to go the another floor to get ice. This was our third stay there and we would stay there again.
Stayed 7 nights in Sep 2023
Response from Hotel Manager on 18 Oct 2023
Anita, as a frequent visitor to the Outer Banks, we know you found value in staying right on the beach with stunning views, superior service, clean and comfortable accommodations, and plenty of helpful amenities. We are so glad that despite some setbacks, you were still able to enjoy your time here with us at the oceanfront. We do apologize for not being able to address your ceiling immediately, but pleased to read that our staff corrected it quickly the next morning. We already have our staff working on the ice machine as well. After a great day at the beach, or exploring our coastal community, we are sure you enjoyed relaxing and recharging in our heated indoor pool and hot tub and hopefully enjoyed some tasty beverages at our Aviator Bar and Bistro. Thank you for your feedback and we look forward to having you back again.

10/10 Excellent

zach

Stayed 5 nights in Oct 2023
Response from Hotel Manager on 12 Dec 2023
Thanks for staying with us! Come back again!

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay!!
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Wonderful, Jacqueline! Thank you for your perfect review score! We are in an excellent area here in Kitty Hawk as not only are we situated on the Atlantic Ocean, but we are also conveniently located near the scenic coastal byway where tourists can travel up and down the coast to visit beautiful lighthouses, catch a glimpse of wild horses and learn many historical facts about the Outer Banks. Our hotel also offers convenient in-room amenities such as a microwave and refrigerator, complimentary Wi-Fi access and free parking. Thank you for your feedback and we would love to see you again in the future.