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Reviews of Anantara Koh Yao Yai Resort & Villas

5 out of 5
Anantara Koh Yao Yai Resort & Villas
88/8 Moo 4, Koh Yao Yai Subdistrict, Ko Yao, Phang Nga

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

betty

Travelled with partner
Hotel and staff were fabulous. Food was amazing Boat excursion was spectacular. Rented a motorcycle and drove all over the island. Saw elephant sanctuary ate local food. Everything was unbelievable. An experience to cherish forever
Stayed 3 nights in May 2024
Response from Cholthicha Wutthi on 5 May 2024
Dear Betty,Thank you very much for taking the time to sharing following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you had enjoyed your stay with us!Your kind words and feedback have been passed on to our team members who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so welcoming, everyone was so nice and helpful! Would come back in a heartbeat. Win is amazing, he made our stay super personable !!
Stayed 3 nights in Mar 2024
Response from Cholthicha Wutthi on 15 Apr 2024
Dear Cassandra,Thank you for your amazing review of Anantara Koh Yao Yai Resort & Villas , we must say it is our new favorite! We really appreciate you taking to time to provide such extensive feedback and highlighting the many amazing Anantara experiences during your stay!We will certainly pass on your kind comments to K. Win, as well as the rest of the team! We really do hope to see you again in the not too distant future.Thanks once again for an amazing review!With warm regards from Koh Yao Yai,Resort Management Team

8/10 Good

Ki Bong

Stayed 1 night in Jan 2024

8/10 Good

BAR

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic Resort, Mediocre Service and amenties
Koh Yao Yai - is underdeveloped island still; Anantara Resort has Beautiful surroundings and a stunning facility - no doubt! the kids pool is also a fun feature but - although the staff is friendly, the service provided by this resort does not quite meet the 5-star standards expected. for example, receiving coffee capsules took almost an hour after requesting them in the morning. additionally, the food is overpriced and not particularly noteworthy. unfortunately, the restaurant service is quite slow, with food often arriving 40 minutes after being ordered, and sometimes even cold. this can be especially problematic for families with young children. The Stuff is received directive to try and charge the guests as much as possible- and every step you do on the resort- the try to sell you something; we do not mind to consume- but it has to be done a little bit more subtle..... also - a little bit more attentions to the guests - offering an umbrella when raining ,etc...... that being said- Anatara is still great and lovely; we are sure they will be gradually improving their services also in this resort;
Stayed 6 nights in Dec 2023
Response from Cholthicha Wutthi on 30 Dec 2023
Dear Valued Guest,Thank you very much for taking the time to sharing following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you enjoyed your stay with us!At the same time, it is noted that there were some aspects of your stay which were not to your satisfaction. Please rest assured that these points will be addressed for improvement. I apologies if any inconvenience was caused.Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Hotel Management TeamAnantara Koh Yao Yai Resort & Villas

6/10 Okay

Marzio

Stayed 5 nights in Nov 2023
Response from Cholthicha Wutthi on 6 Dec 2023
Dear Valued Guest,Thank you very much for taking the time to complete our guest questionnaire following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you enjoyed your stay with us!At the same time, it is noted that there were some aspects of your stay which were not to your satisfaction. Please rest assured that these points will be addressed for improvement. I apologies if any inconvenience was caused.Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

8/10 Good

Peter, Mission Viejo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property, so one can expect the good and the bad that comes with it. Best thing about the Anantara Koh Yao Yai Resort is the staff. Genuinely friendly, and really put their heart into their daily routine. Top managers from the GM to the area managers are very professional, but the rest seem very young, and new. Only negative I found during our family's 5 days stay was there was a group (Country's Dentist Association) occasion at the resort for 3 days, and all during the entire time, most of the front desk staff, including Concierge were busy taking care of their activities which negated regular customers. For example, they took over the entire resort lobby area and made it into their meeting room for 3 days. "Lobby" was moved to the next room which very small to handle all the regular customer's requests as the lines were often long. It was little frustrating at times as they seem to have plenty of staff available but most seem busy taking care of the event for the Dentist Association. Resort's hardware is very well managed as with most first rate resorts around the world. With particular to this resort, I'd like to think the management will sort out the early kinks that comes with first year opening "pain". Had a chance to meet the GM, Patrick who seem to have pulse to everything going on at the resort, and I am sure He will find a way to make this a first rate resort in Phuket, and in Koh Yao Yai Island.
Stayed 4 nights in Nov 2023
Response from Cholthicha Wutthi on 4 Dec 2023
Dear Mr. Peter, Thank you very much for taking the time to complete our guest questionnaire following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you enjoyed your stay with us!At the same time, it is noted that there were some aspects of your stay which were not to your satisfaction. Please rest assured that these points will be addressed for improvement. I apologies if any inconvenience was caused.Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2023
Response from Cholthicha Wutthi on 20 Nov 2023
Dear Valued Guest,Thank you very much for taking the time to complete our guest questionnaire following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you had enjoyed your stay with us!Your kind words and feedback have been passed on to our team members who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

10/10 Excellent

Denisse

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful hotel! And staff is above amazing and kind! We booked our excursion through them and they made it wonderful as well
Stayed 3 nights in Nov 2023
Response from Cholthicha Wutthi on 18 Nov 2023
Dear Ms. Denisse,Thank you very much for taking the time to complete our guest questionnaire following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you had enjoyed your stay with us!Your kind words and feedback have been passed on to our team members who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

8/10 Good

Kreshnik

Stayed 8 nights in Nov 2023
Response from Cholthicha Wutthi on 12 Nov 2023
Dear Mr. Kreshnik,Thank you very much for taking the time to complete our guest questionnaire following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you enjoyed your stay with us!Your kind compliments have been passed on to my fellow Team Members. At Amari, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Cholthicha Wutthi on 7 Oct 2023
Dear Giselle,Thank you very much for taking the time to complete our guest questionnaire following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you enjoyed your stay with us!Your kind compliments have been passed on to my fellow Team Members. At Amari, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

10/10 Excellent

Davide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around experience. Service is excellent.
Stayed 7 nights in Apr 2024
Response from Cholthicha Wutthi on 3 May 2024
Dear Davide,Thank you for your stayed and amazing review of Anantara Koh Yao Yai Resort & Villas , we must say it is our new favorite! We really appreciate you taking to time to provide such extensive feedback and highlighting the many amazing Anantara experiences during your stay!We hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Resort Management Team

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and perfect for families with kids ! Highly recommend this new hotel!
Stayed 7 nights in Apr 2024
Response from Cholthicha Wutthi on 28 Apr 2024
Dear Kevin,Thank you so much for taking the time to share your feedback from your recent stay with us. We are delighted to read you had such a wonderful time!We look forward to welcoming you and your family back sometime soon!Warm regards,Resort Management TeamAnantara Koh Yao Yai Resort & Villas

10/10 Excellent

Trine Røssel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 12 days at this resort, and it was fantastic. The personell was amazing, always very friendly and went out of their way to help us. We spent the entire trip travelling around the island, seeing everything it had to offer, and took different trips to see the Elephants, the sunset, monkeys picking coconuts, meeting lots of local people, all very friendly and helpful. We felt very safe everywhere. The hotel and its facilities were superb, only thing that could have been good was a little shop to buy some snacks and sunscreen etc. But we rented a scooter and got what we needed in nearby shops. All in all an amazing holiday in the most amazing surroundings. Will recommend both Koh Yao Yai and Anantara to everyone.
Stayed 10 nights in Feb 2024
Response from Cholthicha Wutthi on 27 Feb 2024
Dear Trine,Thank you very much for taking the time to sharing following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you had enjoyed your stay with us!Your kind words and feedback have been passed on to our team members who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Hotel Management Anantara Koh Yao Yai Resort & Villas

2/10 Terrible

jay

Stayed 3 nights in Dec 2023
Response from Cholthicha Wutthi on 22 Dec 2023
Dear Mr. Jay,Thank you for taking the time to tell us about your stay at Anantara Koh Yao Yai Resort & Villas. I am disappointed to hear that your experience did not meet your expectations.At Anantara, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please share to us for the disappointed thing and we can rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.Yours sincerely,Hotel Management TeamAnantara Koh Yao Yai Resort & Villas

10/10 Excellent

MARIO A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom, instalações maravilhosas, mas serviços muito caros. Quarto impecável, praia e piscina muito boas!
Stayed 2 nights in Dec 2023
Response from Cholthicha Wutthi on 19 Dec 2023
Dear Mr. Mario,Thank you very much for taking the time to sharing following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you had enjoyed your stay with us!Your kind words and feedback have been passed on to our team members who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us and we hope to have the pleasure of welcoming you back in the near future.Your Sincerely,Hotel Management TeamAnantara Koh Yao Yai Resort & Villas

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top modern und neuwertige Anlage
Stayed 13 nights in Nov 2023
Response from Cholthicha Wutthi on 9 Dec 2023
Dear Mr. Diego,Thank you very much for taking the time to complete our guest questionnaire following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you had enjoyed your stay with us!Your kind words and feedback have been passed on to our team members who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

10/10 Excellent

Marlies

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Cholthicha Wutthi on 20 Nov 2023
Dear Ms. Marlies,Thank you very much for taking the time to complete our guest questionnaire following your recent stay at Anantara Koh Yao Yai Resort & Villas. It was a great pleasure to learn that you had enjoyed your stay with us!Your kind words and feedback have been passed on to our team members who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us and we hope to have the pleasure of welcoming you back in the near future.Yours sincerely,Cholthicha WutthiFront Office Manager

8/10 Good

Luca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cholthicha Wutthi on 3 Oct 2023
Dear Mr. Luca,Thank you so much for taking the time to share your feedback score from your recent stay with us. We are delighted to having you.We look forward to the pleasure of welcoming you back to the Anantara Koh Yao Yai Resort & Villas once again in the near future.Thank you very much.Yours sincerely,Cholthicha WutthiFront Office Manager