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"Staff not prepared for fire alarm. Went off there and everyone was running around, no direction for guests. Mixed messages, only 1-7 floor had evacuation order. Asked cleaning lady where stairs are and she couldn’t speak English. Then elevators out most of day. Front desk doesn’t tell you need to use room key in elevator. "

"Over all our stay was very pleasant. The hot tub ruined my bathing suit as well as a ring. And it’s very close to the pool where kids are playing pretty rough. Other than that it was a pleasant stay."

"Great pool, good breakfast"

"The room was very very clean and alit of space, the staff are so sweet and so very helpful....They love there jobs and happy making all the kids happy. The pool was great kids loved everything about our trip and had a great time."

"The check in was excellent. We had no towells,the furniture and carpet was nasty. No drinks at the breakfast bar. Everything else went smooth."

"Place was really nice definitely making this place my new Gatlinburg hotel"

"Clean room, super friendly staff, family friendly lazy river"

"The room was dirty. The sheets for the sofa bed had stains on it, no extra blankets for the sofa bed. Towels were stained and not enough for a family of five. The staff wouldn’t help my 17 year old grandson when the vending machines took his money (I was at Dollywood when this occurred). The safe didn’t work, coffee pot didn’t work. We checked from Friday to Sunday and nobody offered to fix anything. Will never stay there again."

"The property is really nice, clean and has great amenities. Great location and I recommend it for sure. Just some minor stuff that needs upgrading…the tv is satellite(not a smart tv) which is pretty awful for an upscale resort as such and the pillows are some of the worst ones Ive slept on. They’re quick to say no smoking but other guests smoked right on the property. The older lady with glasses at the check in desk was rude and seemed impatient. We hadnt checked out the pool yet and were curious about pool towels and she made a face and was rude when she told us theyre at the pool like we were supposed to know automatically. Overall, 4/5. "