Kotzenbüll Holidays

There was a loud dog in the next room a couple night's that the front desk said nothing could be done. Only problem I had .

Room was well cleaned. Shower was very nice. Bed was comfortable. Plenty of outlets. A couple cons/nitpicks that I experienced: The mattress cover was just draped over the bed rather than zipped up properly, so it came undone over my first night. Walls are a bit thin. No in unit mini fridge or microwave sucks. The big rain showerhead is nice, but started perpetually dripping cold water once I switched to the standard shower head. There was a bunch of dust/lint on one of the little baby bathroom soap/lotion amenity bottles, you'd expect those to be new, or at least for them to get rid of the dirty one. Don't use the minibar items. There's a 7-11 and a Walgreens across the street. If you're feeling lazy use one of the shops around the resort. The resort itself was nice. Pool was closed and drained when I went. Coffee shop is cute and far removed from the casino life. The juice bar on the second floor of Ruby was great. The location is fantastic, I walked ~25 minutes to the strip each day, just a straight and easy walk.

Hotel was clean and breakfast ok. Very poor customer service on arrival. Ignored at check in and unwelcoming. Delay on room being ready. First impressions count!

The staff was really nice and helpful