Kranji Holidays

Hotel is decent. Staff at the reception were not very welcoming, more like just doing their job. No smiles whatsoever. Rooms are clean and meets basic needs. No bidets in toilets. No halal food options. Pool was average, perhaps needs some maintenance as I could find broken tiles. Hotel is located in a prime area so getting around, shopping and dining outside the hotel offers plenty of options.

Clean, staff were very nice and helpful. Good location, as right near the train and buses

I recently stayed at what was advertised as a 5-star hotel and, unfortunately, my experience did not meet those expectations. My partner and I were disappointed with both the cleanliness and the service provided. Upon our arrival, we appreciated the welcome gesture of fresh fruit. However, our experience quickly took a turn when, during our unpacking, a staff member repeatedly knocked on our door despite us indicating we would answer shortly. This disruption was bothersome but not the main issue. Later that evening, after a long day, we discovered hair and a brownish stain on the bed sheet when preparing for sleep. This was unacceptable. I attempted to contact Housekeeping and the Front Desk, but to no avail. Eventually, I reached out to Guest Relations, where I found the representative lacking in empathy and only offering a new bed sheet without an apology. When a staff member finally arrived, he offered me the new sheet to change myself, as he had not been instructed to help further. I expressed my discomfort with the stain, emphasizing that any discoloration, especially brown, is completely unacceptable. This experience on our first night significantly impacted our stay, and I hope the hotel can address these issues for future guests.