Krasounas Holidays

Loved the pool. The villa was really clean and bright. You do need to check into the actual hotel (which this is not, this is the villas), which is like 5-10 mins away by car, and I'll say this now that the hotel does have a restaurant. It was nice that when requested, they quickly delivered an iron and ironing board since it wasn't already inside our villa. The whole property was really clean and well maintained. The view from our villa was nice. The villa does have a steam shower which was nice. It had two bathrooms, one with the bedroom and one downstairs. It had its own dedicated parking spot for our rental car, dishware for cooking, a washer (no dryer), microwave, and a nice refrigerator/freezer. Couple of minor gripes and preferences were that the furniture was really basic and hard plastic so the seating was not comfortable. The wifi was pretty fast (broadband) but extremely high latency (ping) (700+ ms) for those who care about things like that. One of the gripes we had was that there is allegedly "room service" as they leave you food/drink/wine menus in your room and the phone has a room service button, yet if you want to order food, they will make it in their restaurant located at their hotel as previously mentioned and they do not deliver it... so it makes it pointless room service. Overall it was a nice villa, it was pretty quiet, and not too far away from old town Chania (10-15mins).

Beautiful luxury resort in exclusive Elounda Bay area. My family and I enjoyed the 5-star service and quiet serene location. Our private family villa was pristine, with private pool and amazing views. The resort pools were beautiful as well. Breakfast and on-site dining options were very good. The only room for improvement would be the hotel beach and club. The stone beach and service were truly excellent, but getting sunbeds was a bit of a challenge since the beach club is also open to the public.

We got upgraded from 2 bed to 3 bed with a pool, fabulous place and staff so friendly. Access to private beach club too

I had such a wonderful stay at this hotel and could not be happier with my experience. From the moment I arrived, I felt completely welcomed and cared for. The staff made me feel like I was part of their family. Every person went above and beyond to make sure I was comfortable, and the hospitality was outstanding. They were kind, friendly, and always attentive. The cleaners were cheerful, helpful, and even assisted me with my luggage, which I appreciated. The staff also prepared special breakfast options just for me, showing such thoughtfulness and care. As I am pregnant, I felt they gave me extra attention, but I am certain that even if I wasn’t, the service would have been just as exceptional. The manager or owner was especially welcoming, greeting me daily, checking if I needed anything, and making sure all was perfect. I could see how much pride they take in ensuring guests are happy. The room was clean, comfortable, and peaceful, and I slept very well. The location was excellent, within walking distance to restaurants, shops, and many places to explore. The combination of a perfect location, spotless rooms, and the warmest hospitality made my stay memorable. This hotel exceeded my expectations in every way. I will definitely return and highly recommend it to anyone looking for a welcoming, comfortable, and genuinely caring place to stay.

The staff are what make this property exceptional! There were a couple of issues with our booking on arrival, so the first night we had to stay in a different room. The next day we spoke to Georgia (manager) and she was brilliant! She listened to our concerns and addressed each one. She then went above and beyond, to make the rest of our stay memorable. We were upgraded to the junior suite with swim up, which was incredible! We also had a couples massage, which is would definitely recommend! On my husband's birthday (reason for the trip) we were surprised by the wonderful maitre d' David with a cake and champagne by the beach! Katerina on reception also helped us with late checkout on our departure day so we could really make the most of our time there!