Krautscheid Holidays

We stayed in the Gallery room, it was absolutely massive, even by North American standards. It had great AC that was silent, and a number of sitting options that were comfortable. There was a Nespresso machine with pods and full kitchenette, but there wasn't any plates, pots, pans, cutlery, etc. Shower was really great, however note that bathroom sinks are not directly outside the toilet room (the kitchen sink was, but it had no soap). The TV doesn't rotate, despite being on a pole, so you can only watch it from couches, not from bed, missed opportunity. Breakfast was premium/very high quality, but the staff told us it wasn't included, despite out email/booking saying it was. The staff didn't seem the most helpful, even though they were friendly. The breakfast not included thing left a bit of a sour taste, and a lot of the times we went down to ask something no one was there. We did however get a credit for the snackbar with our booking, which was really cool and nice as we were able to get some beers and snacks. This hotel is outside of the city in the middle of a business park. There was likely bus service for free, but we were there on a Sunday and never saw it. We didn't use any spa services, so we can't comment, but it was a very nice place regardless and felt upscale.

Very nice hotel . Room was spacious , breakfast was delicious and staff very attentive . Only a short walk from main station and old town

We're a bit in the middle about this hotel. It looked lovely from the pictures, add to that the reviews and it was an easy choice, unfortunately on a Sunday the bar and restaurant are closed which wasn't obvious via hotels.com. This made the experience not as it could have been. Still a great sleep and clean hotel. Breakfast was nice, they serve great coffee. Not a lot of interaction was had with staff so we can't comment on this