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Reviews of KL Platinum Suites by SNC

3 out of 5
KL Platinum Suites by SNC
1020 Jalan Sultan Ismail, Platinum Suites, Kuala Lumpur, KL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.4/10

Cleanliness

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Awesome stay
The unit is so big and spacious with a queen and day bed, a study, a living room, and kitchen and dining. The internet is good, 5G. The agent was very responsive and clear about instructions. I didn't know I have to deposit 300 MYR cash so I offered that I give him a mix of different currencies. He ended up just asking me 40USD, for formality. Am glad he's that considerate. The bldg has a nice cozy lobby. The infinity pool overlooks the KL tower. The next building has some convenient stores. I'd come back here again.
Stayed 4 nights in Nov 2023

10/10 Excellent

JAYANTIKUMAR

Travelled with family
Asif was a brilliant boy who took good care of us , excellent service
Stayed 1 night in Oct 2023

10/10 Excellent

JAYANTIKUMAR

Stayed 2 nights in Oct 2023

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, property conditions & facilities
A convenient location in the city and it is reachable by the monorail.
Stayed 2 nights in Apr 2023
Response from SAM on 16 Apr 2023
Thank you for the wonderful review. We're delighted to hear that you enjoyed your stay and appreciate your kind words. We hope to welcome you back soon.

6/10 Okay

Vivian

Travelled with group
Disliked: Cleanliness
Property do not have front desk. We checked in quite late and the room is not clean as there are few cockroaches in the toilet. After inform the owner, they changed room for us. Appreciate if you could improve the cleanliness of the room as there is also dust smell and ants.
Response from SAM on 16 Apr 2023
Dear Vivian,Thank you for taking the time to share your experience with us. We're sorry to hear that you encountered cockroaches in your room during your stay. Please accept our sincerest apologies for any inconvenience this may have caused.We take all feedback seriously and have taken immediate action to rectify the situation. Our pest control team has thoroughly inspected the room and taken appropriate measures to ensure that this issue does not recur.Once again, we apologize for falling short of your expectations and hope that you will give us another chance to provide you with the exceptional service and accommodations that our guests have come to expect.Sincerely,Sam

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for a accommodation for sharing room with
Stayed 5 nights in Oct 2022

10/10 Excellent

Kong Weng

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Surprisingly superb apartment
Stayed 1 night in Sep 2022