Kottayam Hotel Guide - Kumarakom Backwaters hotels in Kottayam, India.

"Room was clean and the air conditioning had been on, so we entered to a cool room. The food was exceptionally healthy. All the staff were great but the standouts were Daniel k and Prousha. They both went above and beyond to make a wish of mine come true. "

"Excellent staff & customer service!"

"Can find no fault and enjoyed the spa having haf two treatments "

"Incredible service. The best in the business. "

"cleanest room, friendly staff, although it takes a while to check in and out"

"We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake! "

"Shivani -Reception Thomas -Seafood Restaurant Both are Excellent in Customer Service"

"It was a great experience. A proper retreat and spa. I got a full body massage and so did 2 other members of my family. Will recommend to people for sure. "

"Absolutely phenomenal property. There is a lot to do from fishing and kayaking to pottery and cultural programs. The staff too was exceptional. I regret not getting staff members names as they were very thoughtful and helpful. Highly recommend spending a few days at this resort."