Interior
Check availability

Reviews of Lux Palace Hotel

3 out of 5
Lux Palace Hotel
Gugunava street 20, Kutaisi

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 6 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel friendly staff
We had 3 rooms and all were very nice and clean. The hotel staff was very friendly, helpful, and efficient. The breakfast was nice; they made omelet style eggs with a smiley face and it was a very lovely start to our day. Not in the city center, but taxis are easy and cheap (staff will help).

6/10 Okay

ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Airport side of the City
Building work going on under the hotel . This stopped at a reasonable hour . Noise travels in the rooms so the rest of the hotel guests seemed noisy. Not a lot to do around the hotel but the taxis are reasonable so that's not a problem .

6/10 Okay

Bakhtiyar, Almaty

Liked: Cleanliness, staff & service
Overrated, but quite good value for money.
Overrated hotel, the only things we really liked was the staff and the driver/guide they recomended and quite good value for money.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Reka, Budapest

Liked: Cleanliness, staff & service, room comfort
Nice family run hotel, not central Kutaisi
The hotel was under renovation when we arrived, but it did not mean much disturbance. The staff is very helpful, personable and kind. The breakfast is wonderful, and a very hearty portion. Very nice amenities in the bathroom (toothbrush, toothpaste). A bit out of the way. Excellent value for money.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Pros - The staff/personnel were great, and genuinely eager to assist/please. - The price was reasonable, however (not great considering the generally low prices of the city, THE MARKET). - We were NOT constantly bombarded with overpriced excursions (as is the norm apparently). - They did not steal (i.e., nothing went missing). Cons - The hotel faces unsightly auto repair/ collision/mechanic shops. - located on a busy road/street, high-speed traffic acts as both; a menace/nuisance and legitimate danger to life and safety. - The hotel is undergoing construction & expansion and is dirty/messy exterior. - THE WATER STOPPED WORKING SEVERAL TIMES !!! - lack of an elevator may be an issue for the; the elderly, or those with mobility issues. If I was ever FORCED to return to this city (Kutaisi), I WOULD stay here again.

6/10 Okay

Richard, Tbilisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOT hotel in Kutais.
Good value for the price, but the restaurant was hot! Only one small air conditioner for the whole restaurant.
Response from lux palace on 17 Oct 2015
Thanks for the note, the hotel administration will do everything possible to ensure that this problem is solved. Thank you for choosing LUX PALACE HOTEL

6/10 Okay

Gerd, Germany

Liked: Cleanliness, staff & service, room comfort
War insgesamt okay.
Gut war die 24 Std. Rezeption. Zur Innenstadt braucht man ein Taxi für 5 Lari. Gegenüber war sein super Restaurant mit georgischer Küche. Das Personal ist ferundlich. Leider haben die Zimmer etwas gemüffelt, ansonsten waren sie aber okay.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
We just stayed for a night as our Flight was going very early.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Если вы путешествуете на машине, то это то, что нужно (парковка есть), отель находится не в центре города. Отель хороший, чистый, большие номера, хорошие завтраки. Персонал говорит на русском языке.
Stayed 1 night in Aug 2017

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Большой номер
Большой номер, парковка, диванная зона, душевая кабина. Завтрак не шведский стол, но хороший)) Будьте осторожны с парковкой в центре Кутаиси - парковка платная а знак может быть и не особо виден. Посетите пещеры))

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible conditions. Cheating tourists on tours!
The hotel is located very far from the city centre, practically outside Kutaisi, in an extremely noisy and busy road, with camions and cars speeding 24h. Despite our booking through hotels.com of a 35 m2 room giving to an internal yard, we were given a room to the road that was horribly noisy, also the doors are not isolated: people speaking in the corridor, kids running, doors slamming are heard at night. We were offered another option to internal yard that was 10m2 with a tiny bed and the shower with a curtain over the bathroom door...so we could not get what we paid for in any case. Another VERY NEGATIVE point is that the reception immediately started strongly suggesting their terribly overpriced tours that - one of us speaking Russian - could easily realise talking to taxis in the city as cheating. If you have to stay there, do not take their offers, hire a simple taxi to go to the nearby locations that will cost you 1/2 or 1/3 of what they suggest. It ruined completely the good image of Georgians which we otherwise know as generous,helpful and hospitable people caring about the reputation of the country. There are many other, much more economic places to stay in Kutaisi. Taxis anyway take you to Kutaisi airport for 20 lari, as does this hotel's private car.
Response from lux palace on 31 Oct 2015
Our hotel is for the guests of all ages,for children as well.It"s the first thing. The second,We speak 5 languages to our guests,and if he knew Russian what different did he find out from the stuff . The third.As for the prices.Our prices are more cheap than the taxis outside.Our tours includes all day long trips The main thing is that our service is not forced! First we ask our guest about his wishes and do our best to answer all his questions.

10/10 Excellent

MAMMADOV NATIG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastik