Dear Natalia,Thank you for taking the time to let us know about your experience while staying us. Your experience in our hotel is below our standard. providing the highest level of hospitality is our number one priority and i sincerely apologize for failing to meet your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area. Kind regards.

Dear Valued Guest, Thank you for the positive evaluation! Looking forward to hosting you in the nearest future. Best Regards, Hotel Administration

Dear Andrea, We are grateful for the wonderful review! Thank you for taking your time and commenting regarding Kvareli Lake Resort. We are very much looking forward to hosting you again and again. For the best stay arrangements and offer, please contact us directly. Best Regards, Hotel Administration

Dear Sam, Thank you for sharing your feedback on this portal. We are sorry, that we could not meet your expectations. Please, kindly note, that our brand new bicycles are on the way. It is unfortunate to read, that check-in time was delayed, as we are always trying to accommodate our guests, as soon as possible and assist on delivering the luggage in the room. There are several standards, which have to be considered by the staff, such as checking the rooms/mini bar during the check-out. Please, kindly be informed, that we are taking social responsibility by hiring the local employees, who often does not speak in English. We would like to invite you at Kvareli Lake Resort once again, so we have a chance to improve all the gaps, which was occurred during your last stay at our hotel. We hope, that at this time our staff will meet you with the improved language knowledge, as hotel team works hard on this subject. Best Regards, Hotel Administration

Dear Valued Guest, First and foremost, thank you for choosing Kvareli Lake Resort! As we investigated your case, you had a reservation in the old building (A), Junior Suite room and Standard Room, that it why the prices were different. As you were not satisfied with the building, we offered you a room in the new building (B) and our Executive Director went his way to show you all the rooms and accommodate you according to your needs. We are deeply sorry, that our property could not meet your expectations and our attempt to satisfy you, was not enough to memorize Kvareli Lake Resort as a wonderful experience, where staff did their best to help you. We hope, that still have a chance to host you again and show you the best of the hospitality! Best Regards, Hotel Administration

Dear Talal, Thank you for taking your time and sharing your experience. Please, be informed, that hotel management is trying to provide detailed information to our guests, that is why your comment is precious for us, we will reconsider all the information, which is written on the websites and in case it needs to be changed, we will follow up. Out property is 140 km. from the capital of Georgia and it takes approximately 2 hours to get to the hotel, it is a matter of views how tiring it could for each and every individual person. Please note, that every room reservation at Kvareli Lake Resort includes wonderful breakfast. We hope, that will have a chance to host you again! For the best stay arrangements and detailed information, please contact us directly. Best Regards, Hotel Administration

Dear Guest, Thank you for sharing your review with us and for staying at Kvareli Lake Resort. Hopefully, you will visit us again! Sincerely, Hotel team.