Deluxe Apartment | Terrace/patio

Reviews of Partner Guest House Baseina

3.5 out of 5
Partner Guest House Baseina
Reception: Baseina Street 19, Kyiv

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 169 reviews
Rating 8 - Good. 74 out of 169 reviews
Rating 6 - Okay. 14 out of 169 reviews
Rating 4 - Poor. 15 out of 169 reviews
Rating 2 - Terrible. 5 out of 169 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Muhsin

Stayed 7 nights in Mar 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really helpful staff

Great location. Excellent staff. Loved the whole stay. You are close to the center so it can be a touch noisy but that white noise that helps you sleep.
Stayed 1 night in Mar 2021

8/10 Good

Tafara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Room was in a different building than advertised. The room was clean, but building was quite dirty. Great location, in the center of the city.
Stayed 1 night in Nov 2020

8/10 Good

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It was a different place to the picture we booked however it was clean and convenient.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Great location and excellent service

This is a great location and excellent service. The only problem was the noise of pump in the bathroom. I think this maybe only for my room. Also, if you need a quiet room, this is not for you becuase of city traffic. However, I enjoyed my stay. and will stay again. I forgot my keys twice. Once and 8pm and the next time at 2am in the morning after a night out. On both occasions they sent someone to open my door, even when the office was closed. That was really great. Thank you.
Stayed 2 nights in Jan 2020

2/10 Terrible

Shuya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They didn't cancel my reservation
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and updated in on old building. My room was okay and very large with a good kitchen an bathroom but the entrance to the room building was in a dark alley and the room was on the fourth floor with no elevator.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great - the staff were friendly, helpful and quick to respond with emails. The accommodation was very warm and comfortable with reliable WiFi. It was an easy walk to the centre of town and everything that we wanted to see in the town centre. Thanks for having us.
Stayed 1 night in Dec 2018

10/10 Excellent

Yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favorite hotel in Bangkok

Clean, great location nearby Terminal 21 mall. Asok BTS near
Stayed 1 night in Nov 2018

10/10 Excellent

debby, england

Liked: Cleanliness, staff & service, room comfort

Nice apartment

No sink to wash up in, table leg broken and water sometimes non existent , water flow too low, but everything out was very good . Nice comfortable bed , good location
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend!

My husband and I were in Kiev for the Champions League Final and ended up staying in two different Partner Guest House apartments during our stay, as well as an Airbnb. I wish we could have stayed with Partner Guest House the entire trip. Don't let the old buildings and staircases fool you; the rooms are very nice and modern. The reception staff are extremely helpful and friendly and their english is quite good. Check in happens at a reception location and then they will direct you to where the apartment is. Ours was in the same building and next door, so an easy process all in all. I highly recommend utilizing their driver for pick up and drop off at the airport. The price is very fair and I believe less expensive than hailing your own cab. If I come to Kiev again, I absolutely would stay with Partner Guest House.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for what it is.

Stayed here for champions league final. Was only place available. Went to offices and was given keys to apartment block 5 min walk away. Local had to help us to the block but on less busy weekends someone takes you apparently. The lift and building were old and creepy at night but the room itself was clean and comfortable. Can’t fault the service. I imagine at normal weekend prices it would be a good option.
Stayed 2 nights in May 2018

2/10 Terrible

warren, toronto

Disliked: Staff & service

a nightmare

Simply an awful choice for accommodation in kiev for one night. Location was off the track and the apartment building was HORRIBLE No one from Canada could ever have expected the nightmarish kind of building that I was sent to. NEVER again.
Stayed 1 night in Feb 2018

10/10 Excellent

paul, atlanta,ga usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome

everyone was very helpful. my rooms were nice, affordable and the locations were excelent
Stayed 6 nights in Jan 2018

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. The girls help us with some recommendations and transport. Friendly and helpful. The room was renowned, we loved hight ceilings and the balcony to the avenue. Warm and clean.
Stayed 2 nights in Jan 2018

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and quiet as it was on the backside away from the street. Very clean and updated. :)
Stayed 1 night in Dec 2017

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

4/10 Poor

adrien, london

Liked: Staff & service
Disliked: Room comfort

Nice apartment ...close to city centre

It was very bad experience. ...my room was on 11th floor. ..room 41 (shota rostaveli 44 ) ...It was like a building site ...I had lots of flooring wood around my bed ....Under my bed and under TV stand...very disappointed. ..when my girl friend visited me ...she was shocked. ..that was not a romantic meeting I was waiting for ....I hope you will take the necessary measures. ..I send you some photos of my room ...hopping you will get back to me soon
Stayed 2 nights in Sep 2017

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good neighborhood
Stayed 3 nights in Jun 2017

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just need remodeling entrance good location
Stayed 4 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Very convenient to everything.

Deceptive about shuttle service to airport and airline there's a cost for shuttle.

4/10 Poor

K, korea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

reasonable price but uncomportable service.

I asked to get my key in apt at noon and they said ok to send someone at noon. So i was waiting to gave the key to the person who will come. But nobody come at noon. So i called them to got my key coz i had a appointment. And they confirmed again somebody will come soon. So i waited again... but nobody came until 12:40. then i called again and i said i should leave so i will remain the key to the apt or mailbox. but they said i can not remain the key. i must wait someone will come to my apt. I told them i should leave. but they just keep on saying wait. so i was angry and hung off the phone. i waited until 12:55 then? nobody came. and manager called me and said that i must stay until some guy will come. So i could leave after 13:00. i really disappointed with this service of apt. They should have shown at noon coz they promised. If somebody want to stay at there, be aware they will not keep the time promise.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Different Hotel

This was a very good room but the building was shared and was very run down. Inside the room was safe and quiet.

8/10 Good

good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good and comfortable I advise for it. Excellent locations for all apartments.prices are fair and apartments are clean

6/10 Okay

Markus, Hobbs

Liked: Staff & service, room comfort

Friendly staff, dated room

Very friendly and helpful staff, the airport transfer worked out great. The apartment was pretty dated, the AC was leaking and I can't recall when I stayed the last time in a room with a CRT tv (summer 2016). Not sure, but I think I stayed in EXACTLY the same room in the summer 2006 and nothing had changed there since then.

8/10 Good

J, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, comfortable modern apartment and friendly staff I had the windows open for fresh air and there is a bit of road noise from the busy street outside and it is a little awkward to find and check in as you have to walk to the apartment from the office but other than that it was very nice

8/10 Good

Greg, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

just one night before going on train trip. Easy access to everything.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this place. Will stay again.

Great place to stay! Right in the heart of the city! Nice restaurants near by. Great people at the reception area. Transfer to airport and railway station was a good addition to the stay.

8/10 Good

John, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little apartment!

The Partner Guest House is a great little apartment located right in the heart of Kiev. I have stayed here 2 times now. It's the perfect location! There are many great restaurants nearby and also a huge mall.

8/10 Good

Doron, Israel

Liked: Staff & service, property conditions & facilities, room comfort
The desk front representative have very well Englisg The hotel located in the center Of Kyiv

10/10 Excellent

LIN PAN, Hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect!

This is perfect

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

great place, shame about the service.

The room/apt was great, well equipped (with moderate expectations), although a bowl would have been nice, and comfortable. It seemed the room was only serviced twice during my stay but it probably didn't need much more than that. My only complaint was that I had arranged for a collection from the airport at around 11pm and no-one came (which was really inconvenient) and it was then a bit of a struggle to get in touch with the duty manager to get a key. If it wasn't for the kindness of the bar tender at the local bar to use their phone I would have not been able to get into the apartment. A similar issue happened upon check out when no one came (again, as promised) to collect the key. It seems odd that an otherwise nice place is spoiled by someone that can't do some simple things and do as they promise... Lots of apologies for the no taxi and difficult entry but not backed up by any useful action even when it came to checking out... disappointing really.

4/10 Poor

TOBY, LONDON

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

BEST APARTMENTS IN KIEV SPOILED BY CUSTOMERSERVICE

LOVELY APARTMENTS, IF YOU GET WHAT YOU WANTED OR THOUGHT YOU HAD BOOKED WHEN MAKING RESERVATION?. BE VERY AWARE THAT UNLIKE THE NORMAL WORLD OF BOOKING A HOTEL ONLINE WITH PHOTOS DESCRIPTION OF AN APARTMENT. IN THIS PARTICULAR HOTEL/APARTMENT THE ACTUAL ROOM YOU BOOK OR THINK YOU BOOK MAY NOT ACTUALLY BE THE APARTMENT YOU THOUGHT YOU HAD BOOKED ON YOUR BOOKING PAGE IN THE PHOTO. A VERY RUDE LADY THERE TATIANA WHOM HAS A DIFFERENT IDEA OF BOOKING TO THE REST OF THE WORLD. SHE HAS THE IDEA THAT YOU SHOULD CALL AROUND THE WORLD AFTER MAKING A BOOKING JUST SO YOU CAN GET THE ROOM OR HOTEL YOU ACTUALLY JUST BOOKED ONLINE WITH PHOTOS DESCRIPTION AND ADDRESS. WHEN IN-FACT WHEN MOST PEOPLE BOOK A PARTICULAR APARTMENT ONLINE THEY ACTUALLY BOOK THAT APARTMENT FOR A REASON? THEY LIKE THE PHOTOS AND THEY LIKE THE APARTMENT. CUSTOMERS DO NOT WANT ANYTHING ELSE OR THEY WOULD BOOK ANOTHER APARTMENT. PLEASE BE VERY AWARE, THAT THIS COMPANY HAS DIFFERENT RULES TO THE REST OF THE WORLD REGARDING BOOKING AND ACTUALLY LIE TO THIS POINT.LEAVES A BAD TASTE TO BE HONEST. APART FROM THIS VERY NICE PLACE, BEST IN KIEV,AND MOST OF STAFF ARE VERY FREINDLY AND WILL GO OUT OF THERE WAY TO HELP. BUT SOME STAFF THERE REALLY NEED TO UNDERTAKE A CUSTOMER SERVICE COURSE, AND STOP TALKING NONSENSE TATIANA!! PS, IF I DID NOT HAVE THIS EXPERIENCE I WOULD RATE THEM 5 STAR.

10/10 Excellent

John, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The only way to stay in Kiev!

Partner Guest House Baseina is actually a group of privately owned apartments that are managed and rented out by a management company just down the street. The staff was very knowledgeable and helpful during my stay. The apartments themselves are perfectly located right in heart of the city. Just down the street is a great 5 story shopping mall with a bowling alley! And across from that is the Old Market! Within a 3 block radius you will find dozens of great restaurants and also an entrance to the Metro system. The apartments themselves are located in an old Soviet style apartment building which is a typical style for Kiev. But the inside of the apartments have been completely remodeled in a modern European style. Very nice..... I will DEFINITELY stay here again......

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Concept of Customer Service

The staff of this company have no concept of customer service. I called from my apartment after three hours because I was so sick from the temperature in the room; as usual for Ukraine, it was a wall-mounted air conditioner, which often is little more than a wall-mounted fan in reality. But, even for the normally bad air conditioners in Ukraine, this apartment's air conditioner gives a bad name to good air conditioner's everywhere. I spoke to the office by Skype and was told that the air conditioner IS working. I said that the air conditioner was perhaps working but utterly ineffective, and I was told that someone could come in the morning to have a look; I pointed out that I was staying one right, so that was of no help to me. There was no immediate offer to move me to another apartment. I demanded my money back, and I was simply told that a refund was not possible; I replied that that was unacceptable since I had been in the apartment only a few hours, and it was clearly unbearable. Finally, I got an offer of another apartment; why that came 10 minutes into my conversation with the customer service staff I will never know. This company's customer service and the customer service in the country generally really has a lot of growing up to do.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Claire, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and location.

We had an unforgettable trip to Kiev, witnessing history in the making, the countries fabulous architectural delights and friendly, welcoming people. My friend and I took our 21 year old sons for their birthday presents and for all 4 of us to get so much from a trip is recommendation indeed. The apartment was good overall, but too small for 4 adults, though such good value that I cant really complain - it is perfect for 2. We took an educational tour to Chenobyl which was unforgettable, visited the UNESCO site of Lavra, wandered the streets and soaked up the atmosphere in the square. As vodka was the same price as water we found unwinding of an evening very easy!

10/10 Excellent

Pierre F, Baseina 19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in city centre

Apartment was very nice and clean, staff was very friendly and helpful. Would recommend and stay again if I return to Kyev

10/10 Excellent

Gareth, Southend on Sea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ukraine Vs England

Dont let the out side or the ground floor put you off as once in side we was welcomed with what seemed to be a brand new appartment with all mod cons. Staff where very very helpful Hotel 5 min walk from football ground very centrel to city centre

6/10 Okay

Sarah, London

Liked: Staff & service, room comfort

Apartment review for all

Was all very good except that it smelt of smoke and some of the bedding was dirty and unusable. I mentioned this to the staff, which was not really taken any notice of. However on the plus side the transfer to the hotel was excellent and very reasonable.

8/10 Good

World traveler, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A really excellent place to stay

The partner guest house does not look like much from the outside, but it is a really excellent place to stay. The rooms are very clean and have everything you need. It is in a excellent location - close to the center of the city.

10/10 Excellent

Jeremy B, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

why stay any where else

If you do not need hotel service and an apartment works for you, this is the company to go to. We had a one bedroom with living room (kitchen and bathroom) which looked like it was recently up graded. Air con with remote control, big TV with English channels. Very comfortable and spacious. Staff are great and very professional. Make sure you use their transfer service, which is much easier and cheaper than a taxi. The building is a bit run down but typical of buildings in Kiev, but once in apartment you feel secure and at home. will use them next time for sure.

4/10 Poor

prasannan

Disliked: Cleanliness, staff & service, room comfort

10/10 Excellent

Garret B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

I felt I got more than I paid for. The place was bigger and better than I expected. The only down side was that the actual room was a little difficult to find. I was given directions, but found a few doors that matched the description I was given and no markings. I was given a code to use and tried it on all of them but none worked. I didn't understand how these old locks work. I needed to push both numbers at the same time. A little printed map with explanation would have been helpful and a marking on the door. Very minor issue considering everything else was very positive.