L'Île-Verte Holidays

Clean rooms, well located, very confortable and well equipped room for the price

I’m really disappointed with our stay. Before booking, I specifically contacted the hotel to ask whether a gluten free breakfast could be accommodated, and I was assured it could. I then added a note to my booking about needing gluten free options and reminded staff again at check-in. Despite raising this multiple times, not once during our stay was a gluten free breakfast provided. To make matters worse, when we checked out, we were charged again for the stay even though it had already been paid for. Having to deal with the stress and inconvenience of being double charged at the end of a trip was extremely frustrating. Unfortunately, between the lack of follow-through on dietary accommodations and the billing issue, this was not the experience we expected.

Excelente localización. Todo el personal muy amable y dispuesto a dar buen servicio.

Staff was so friendly and loved the food and skiing!

Very centrally located and bed was comfortable. Bathroom was clean but has no room for personal items. Maybe add a shelf below the sink. No plugins by the bed but managed to find others in the room.