My family of 13 members (including 4 small grandchildren) spent a week down at Norris Lake. The views from the front windows and the deck were, indeed, absolutely gorgeous. It was wonderful to be able to see in 3 different directions...the sunsets were amazing!
The house was large - there was plenty of room for all of us. The living area was exceptionally spacious and the dining area, with the proximity of the bar, was big enough for all of us to sit down to a meal together.
Our main, and rather big, concern was the cleanliness of the home. The kitchen drawers were quite dirty with crumbs....enough so that we washed every utensil before using it. The outside of the house had ashtrays that were overflowing and several beer cans in the grass. Even though the owners stated that no pets are allowed, we found a small "pile" behind the TV.
At the end of the week, we emailed the owners with our concerns and they immediately responded saying only that they were sorry that we hadn't contacted them or the cleaning service (for which they had, in fact, given us a phone number, in the directions that they sent us prior to our arrival) earlier in the week. We had not wanted to complain, but as the week progressed we found more problems.
I realize that the owners are not on site to monitor the cleanliness of the house. They told us that they had forwarded my email to the cleaning service and assured us that the matters I mentioned would be taken care of.
All in all, we had a wonderful week. However, their email left me feeling like it was my fault because we didn't contact them earlier. Four times in their email they said......"but as I have said, I'm sorry that you didn't email or call us about the issue."
So, my guess is that these issues will be resolved for future tenents.....and oh, by the way, the Wi-Fi did not work the entire week.
FIVE STARS FOR: spaciousness, views from the deck, 2 large refrigerators
ONE STAR FOR: cleanliness, no Wi-Fi, sheets that need to be replaced