Communication with the owner appears to only be done through VRBO and was a bit of an issue for me as my internet wasn't working well around lake arenal en route to the home, so I had to wait for responses from the owner when figuring out the check in process. The place is nice and modern and a close location to fortuna and springs. Plenty of room and beds for guests. Nice pool with waterfall and the Alexa controls was a nice touch. Washer and dryer a plus. The grounds were very clean. There was a specialty coffee included that was a nice touch.A few things needed fixing though ,the ceiling fan over the dining room table did not work, also in the kitchen the ceiling fan only stayed on a low speed as well as there being no kitchen stovetop hood for ventilation, so it gets pretty hot in the kitchen when cooking . Ac units worked and were in each room ,except there isn't any AC in the main spaces(kitchen,dining room and family room, and the two fans to move air out there, one doesn't work,other only moves very slowly). The keypad to enter took a few minutes to figure out and the plastic screen was broken off and attached with two little bandaids, I had to reattach it a few times during my stay there. It is the jungle ,but there were a few dead bugs along the wall in the kitchen when I entered the home. The stovetop had no directions and took a good 15 minutes for me to figure it out.(directions left by stovetop would alleviate that issue) As well as directions to use the tv/ cable . The bathrooms had no ventilation fans so you had to open the small window when using . The refrigerator had no door shelves at all seemed to have been removed so not much space.2different small dogs that visited that were cute , but when I arrived there was dog hair and a little dog poop on the back patio. Wasn't a big issue for me ,but for some that are allergic to dogs this could be an issue. There were two hammocks on th back patio, but the one directly in front of the pool had a big tear in it and was not usable. One of the bathrooms had a big area of tile that was bulging out and exposed cracks . Lastly the gardener showed up in the late morning to work around the house , again the grounds were nice ,but it would have been nice if they did that while you weren't trying to relax but the pool in privacy ,like another time later. All in all though these small things needing fixed aren't enough to stop me from staying there again , and I would rebook for the future