La Puente Holidays

It’s a beautiful hotel—well-presented, clean, and overall lovely. However, the staff experience was disappointing. We arrived for check-in after 4 PM (around 4:30), and our room wasn’t ready. We had an event at 6 PM and needed to prepare, yet we waited 20 to 30 minutes. While they offered two complimentary drinks, I would have preferred timely access to the room. Additionally, they charge around $45–$50 for an “urban experience” that includes a house car service. When I requested the house car for a short 2.3-mile trip, I was told it wasn’t available—despite seeing the hotel-branded SUV parked outside. These issues—delayed readiness and unreliable service—left a poor impression. It’s not the cheapest hotel, but these shortcomings made me unwilling to stay there again.

Great air conditioning. Parking was great to come and go when necessary.

Very nice location by the boardwalk of Long Beach. Staff is friendly and helpful. Rooms look clean, but are dated be aware of the $45 overnight parking fee. really really nice bar/lounge to relax and look at the queen Mary and ocean water I would come again.