Froidchapelle Hotel Guide - Lac de l'Eau d'Heure hotels in Froidchapelle, Belgium.

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"They should modify the hotel presentation: shuttle available means we call you a taxi. I’ve payed at hotel 25€ for taxi, and the taxi was booked for 4 people. I’ve choose ghat hotel just because they had shuttle available… it’s a dissapointment for Van Der Valk chain."

"👍👍"

"This hotel suited my needs a night near the airport for an early flight. I booked it because it said restaurant on property. No so true breakfast and a bar that had some nuts. I worked all day and travelled to get to the airport, no dinner here and nothing close. It was a place to stop and rest but no frills. "

"the amenities were nice"

"Wall heater in room not functional, heat in room no functional, old squeaky beds, bathroom sink clogged, unfriendly staff "

"Very friendly staff, nice and clean room. The free breakfast was really great. "

"I was very disappointed to find that none of the beds had been made up in our villa when we arrived. Just what I needed after a long 9 hour drive from Switzerland! Not what I would expect from 4-star accommodation. There was lots of dust and cobwebs throughout the villa so it had not been cleaned well. I didn't find the kitchen as well equipped as other self-catering villas that I have stayed in previously - there was 1 small chopping knife and 1 tiny chopping board to use for preparing meals for a family of 4. Most of the crockery didn't look clean either. We were also surprised that there was no small grocery store on-site so you need to drive to the nearest town to get the essentials. It was very quiet on-site at the end of August with very little going on around the site / lake and the Beach Club was closed. It felt as though we were there out of peak holiday season which was not the case. "

"The house was beautiful, as described in the information and perfect for our family. Severine was responsive to everything we asked. The village amenities are great, everything you could need for a holiday."