Lackenhof Holidays

The beds are hard and pillows too soft. The rooms aren't as clean - lots of dust and dust bunnies. Overall the property is quiet. Rooms are a bit small and cramped.

I stayed at the Grand Hotel Wien for five nights while attending a conference in Vienna. The hotel’s main strengths are its excellent location and cleanliness. It is very well situated for both business and sightseeing, and the property is generally well maintained. My room was fine, although I had specifically booked a king bed and was assigned a twin room instead. The beds were also not particularly comfortable. They felt small and somewhat old-fashioned, with spring mattresses that reminded me of older hotels rather than what I would expect from a modern five-star property. The breakfast was decent, with a reasonable variety of options, but the quality and flavor were average. It was perfectly acceptable, but not at the level I would associate with a top-tier luxury hotel. The biggest issue by far was the air conditioning. During my stay, Vienna experienced unusually warm weather for May, and the AC was not working properly for the first few days. Sleeping was genuinely uncomfortable, and I was told that the issue affected much of the hotel. Towards the end of my stay, the system seemed to improve somewhat, but it still felt like it was operating at half capacity and never cooled the room adequately. If the air conditioning had worked properly, this would have been a perfectly acceptable hotel for a business trip. As it stands, I would describe it as a clean, well-located place to sleep, rather than a hotel to enjoy for its facilities or overall guest experience.

A lovely hotel, boutique design in an older building. Rooms are well designed, quiet and immaculately clean. Staff are wonderful.

We saw outstanding reviews on this property. I was skeptical as reviews are now unreliable and manipulated. But took a chance. Stayed 5 nights. Now our experience was just as others described. Clean, well managed facility with outstanding staff. Servers and front desk personnel are the best part Always welcoming and helpful. The restaurant is outstanding with breakfast (included in our case) excellent quality. So, we recommend this facility with no hesitation. It’s also central and walking distance to most of the popular attractions. The city transit system was easy to manage and excellent. Have fun there.

Parking is super frustrating and expensive, hard to find. The property used to be a 5 star place some years ago, but it's a bit run down now. The staff is excellent! Absolutely wonderful. Cleanliness was okay, not 5/5, but 4/5. Don't want to find another empty bottle left by a previous guest in my room in future. Walls should be painted. Breakfast was excellent, too. Thank you guys!