Laguna de El Portil Hotels

"Clean room, small but decent spa but a bit run down hotel for a 5 stars"

"I checked in at 2:30am because I was in town for the death of a dear family member. The late checkin was because the funeral home gathering was happening the day/night of my arrival. I requested a late checkout during checkin, which the overnight front desk clerk explained and granted to me in exchange for a small fee, which I agreed to pay. The overnight clerk did not charge me the small fee at checkin so I planned to pay it at checkout the next day. At 12:15pm the next day, I received a call in the room from the front desk. They asked if I was going to stay another night since it was past noon checkout time. I explained I was doing late checkout, as arranged with the overnight clerk at checkin. They asked if I’d paid the 12 euros for late checkout. I explained I hadn’t, that the overnight clerk did not charge me for it at checkin, and that I would pay it at late checkout at 2pm when I departed the hotel. I said this was all arranged earlier that morning at checkin. I received another call from the front desk 10 mins later, a different person. They repeated the same conversation as 10 mins before; I gave the same summary of my conversation with the overnight clerk that I had just conveyed and again said I would pay the late checkout charge when I left the hotel a little later at 2pm. This clerk insisted that I go down to reception to make this payment at that moment. I gathered my things and instead left the hotel definitively at that time because of the harassment."

"Lovely hotel with great amenities. Staff super friendly. Have stayed here a few times and it’s our go to hotel in this area"

"Fantastic place to relax and forget about life worries. Everything is beautiful and works"

"Excellent location, the bed was comfortable, we had an issue with the air conditioning and shower but they were fixed. It was very noisy at night but I would still recommend this hotel. "

"Apartment was functional, our stay was only one night"

"Starting with the good parts. The recepionist who was working on Thursday and Friday was very helpful. The bar and bar staff and drinks were wonderful. Pool area was clean. On my first night I paid €25 for the buffet dinner, a series of items that had been left out and had gone cold. I had cold wedges, cold pasta sauce and unidentified "bbq meat" followed by tasteless cake and ice cream in a plastic container. Even though I had already paid, the staff didn’t believe me and I had to explain twice and then go back to reception to double check. The restaurant staff didn’t come to see if I wanted a drink, I had to chase them around the restaurant for a menu then again to order. They walked past me several times. Zero service. I put my do not disturb sign on my bedroom. However on Friday amd Saturday the room attendant knocked my door like there was a fire until i got up from my lounger and answered her. I was indeed disturbed, and took myself to the beach to be able to relax. I asked reception to make sure she didn’t disturb me, and this seemed to make her behaviour worse. On my last day she banged on the door 45minutes before check out until I opened it and was yelling at me that check out was at 12 and clapping her hands at me. Very aggressive. I told reception upon check out and they said they would make sure I wasn't disturbed again. I had to laugh at this point. Don't stay here unless you want to feel like a number on a conveyor belt. "

"Older property than expected compared to their neighbouring properties. Breakfast was great. Easy walk to a beautiful beach. "

"Small cozy resort. Lots of chairs. Well kept and beautiful. The beach is all sand and shallow. No stones. Right behind the property. "