Surses Hotel Guide - Lai Lung hotels in Surses, Switzerland.

"Clean and nice location "

"Hotel was very nice, had an elegant feel to it. Breakfast buffet in the morning was great, lots of options. Staff was very helpful, there’s also a food delivery system that runs till like 12am so that was convenient, especially sense everything closes at 7pm. Would NOT. Recommend going to their wellness room, we wanted to try out the saunas after skiing but let’s just say it was a shock, for some outrageous reasons they have signs saying no swimsuits allowed in the wellness room, basically encouraging us to just walk around butt ass naked… as an American this was SO GROSS. We walked in not knowing and immodestly saw a grown man’s private part, DISGUSTING! They should have signs for adults only or something if i was here with my family and took my kids i would be LIVID. Sounds like a liability waiting to happen…. Not sure how anyone can relax and enjoy a sauna when you’re in a room with people naked and not covered up. Location was good, a little bit away from the main part of town, but honestly better cuz we were close to the bus stop and walking distance to the Lyfts to ski. Also there’s lots of restaurants near with great food!"

"Easy accessible to lifts, amazing location in Corviglia."

"The hotel is amazing. Location in front of the lake 10/10. The staff was soo good. luis at the bar 1000/10. We didn’t know how to turn off the stractor and a staff was in our room in 2 minutes. Super great experience "

"Super cute new clean room! Perfect and really nice spa and breakfast "

"The whole entire staffs made our 2 nights special celebration extremely outstanding there is no words I can explain. Me and my boyfriend feel super welcome and accommodated during out whole entire stay. Will definitely be back and stay here again"

"Our room was right next to the staff changing rooms and the housekeeping closet. The room felt like an after thought - nothing like the pictures"

"Really clean, great restaurant, easy to check in. Everything you need. "

"I made a booking in Nov for a night in Jan for 3 people, the hotel didn't charge me right away, but all of a sudden at the end of Dec, with a different company name. The amount they charged me wasn't what was listed neither (CHF 15 higher), so I had no way to recognise the transaction. After crosschecking everywhere, even chatted with an agent on Expedia, I thought my card info was stolen, and so I had reported it to my bank, cancelled the card and tried to get a refund. Only to find out later, it was the hotel, but they didn’t even contact me. When I made my booking, I had also added the breakfast option, but when I checked in, they told me no breakfast included and asked if I wanted to pay extra…after insisting firmly that the price I paid was including breakfast, hotel finally took a look at the system and confirmed that I was right…. Conclusion: I had to pay extra CHF 20 for my new card, then had to pay CHF 275 AGAIN at arrival (instead of CHF 260 as mentioned on expedia), I was asked to pay for breakfast for 3 people AGAIN at arrival, and now one month after my stay, I still haven’t received the refund of the first CHF 275 that I thought it was a fraud…"