Lake Helen Hotels

"Valet and self parking prices suck"

"Location"

"Staff was great! Door had a slight Jan when opening and closing. Adjustment needed. Recliner was visible dirty. We would not sit in it. Nice Comp breakfast"

"Second time staying here and it was nice to go back to a place I knew had the comfort, friendliness, convenience, and best of all, the amazing view."

"Place was nice and, I would stay again. Bathroom could have been a litter cleaner but, it was a nice spacious bathroom. Had a problem with the room at check in so ,to get what I believe I paid for, it cost an extra $25 a night. Even though I had called ahead and was told it was no problem and be written in my reservation to be no higher than the 4th floor due to issue with heights. Plus the resort fees etc., it was a little pricy."

"I booked 2 rooms. One for my wife and I, and another for our adult daughter who was traveling with us. We had a late check-in after attending an outdoor music festival. We couldn’t wait to get checked in and shower. When we arrived at our room, a shower wasn’t possible because there was no shower curtain on the rod. We called the front desk and were relocated to a new room at the other end of the hotel. How does a well managed hotel overlook something as basic as a missing shower curtain? Also, the in-room coffee maker in our new room did not work. Our daughter’s room was even worse. She had no hot water in the shower. They had no rooms left to move her to, so she had to take a cold shower. Then, she discovered the hairdryer didn’t work, so she had to go to bed with wet hair. Also, several lights in her room did not work. While it wasn’t the desk clerk’s fault, she still could’ve been more helpful. She offered a less than full throated apology and had no solution for any of the problems we encountered. The property manager was not on duty when we checked out this morning when I asked to speak with them, and I had to pry the contact information from her so I could call to discuss our situation on Monday. This hotel appears relatively clean, but it is very poorly maintained and the staff seems to have very little supervision. We paid a LOT of money for these rooms due to the high demand during a peak time. Given the serious deficiencies, we should be refunded our money."

"Very clean and staff was helpful"

"The"

"Shuttle was great on time but the van left a lot to be desired very old. Rooms need upgrade "