"Staff needs some training in hospitality management. Didn't seem staff was well trained. Took too long to check in and staff didn't have answers to basic questions. Also, restaurant service was very slow. number of servicers for the number of tables was not satisfactory. Dinner took 30 minutes to get cocktails, and food took too long to be served. Breakfast was even worse. First day it took at least 1 hour to be served and the second day the cook/chef didn't show so there was no breakfast available - which is unacceptable for what is considered a high-end hotel. When I logged a complaint with the front desk, I was told that the restaurant was separately run by a third party - and therefore they had no responsibility - unacceptable response."
"Property is conveniently located. Large room, clean, well maintained. Complementary Breakfast was very good and staff did an excellent job keeping everything fully stocked. I would stay here again."
"Staff was courteous… TV setup was totally confusing. Most channel indications were wrong and some basic channels were either unavailable or impossible to find.
Amenities are okay, but the hotel can use a renovation. "
"The room and bathroom were large. There was a separate kitchen area which was very handy. If had been the summertime, we would have used the balcony with the outdoor table and chairs and liked that they were available. The bed was comfortable. The couch had tears on the arms and so did the chairs- they were all in poor condition. The fireplace was lovely. Unfortunately the hairdryer in the bathroom was not working and only blew cold air. All in all, I would still return here, but I would ask them to ensure the hair dryer was working and the furniture was not torn (we were actually surprised they would keep that furniture in a hotel room). No problems with the bed though, very comfortable."
You can take time to visit Polar Peak Ski Lift during your travels to Fernie. Discover the mountain views in this relaxing area or enjoy its ski slopes.
Enjoy the mountain views and explore Ancient Cottonwoods Trailhead, a lovely green space in Fernie. You can seek out the ski slopes in this family-friendly area.
If you're planning to come to the area to visit Lake Koocanusa, take some time to see the rest of the sights while you're in town. When you want to settle in and find a place to stay, take a look at some of the hotels and other accommodation options that Expedia offers in the area.
What's the best place to stay close to Lake Koocanusa?
If I need to cancel the hotel reservation for my stay near Lake Koocanusa, will I receive a refund?
Yes! Most room reservations are refundable if you cancel prior to the hotel's cancellation deadline, which often is within 24-48 hours of your scheduled arrival. If you booked a non-refundable reservation, you might be able to still cancel and receive a refund within 24 hours of booking. Add dates, click "Search", then you can filter by "fully refundable" to review the best options available near Lake Koocanusa.