Lake Zug

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

We had a great experience. The staff was very kind and helpful. The hotel is very clean. We would definitely recommend it.

Make sure to bring your own electrical and water supply... Don't think you are being singled out with awful attitude of the staff they hate everyone equally. Opening and closing times for bars and such are just suggestive when they feel like it. Hitting the Italian customer service international perception to the highest marks.