Exterior

Reviews of Holiday Inn Express & Suites Lakeland North - I-4, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 283 out of 498 reviews" "
Rating 8 - Good. 136 out of 498 reviews" "
Rating 6 - Okay. 41 out of 498 reviews" "
Rating 4 - Poor. 24 out of 498 reviews" "
Rating 2 - Terrible. 14 out of 498 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas, Indian Trail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Will stay there again
Stayed 1 night in Apr 2024
Response from Mark on 29 Apr 2024
Thank you so much for the clean and quiet shout out!We try our best and are very happy that you enjoyed our property. We look forward to your next visit!Until then, take care!

6/10 Okay

Dorothy

Business traveller, Travelled with partner
Expecting a lot more from website pictures. Not very clean!! Will not choose this hotel again!
Stayed 2 nights in Apr 2024
Response from Mark on 8 Apr 2024
Thank you for your feedback and I apologize that your stay wasn't great due to cleanliness. We usually do a really great job and I am so sorry that your room didn't reflect that. I will investigate as to what may have went wrong and get it remedied. Again, our regrets.

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Very friendly staff. Great restaurants and shopping nearby
Stayed 3 nights in Mar 2024
Response from Mark on 18 Mar 2024
Good Morning!Thank you for sharing such a great review – it really means a lot to us that you chose us and that you enjoyed your time with us. We are so happy that you liked the hotel!We hope that we get the pleasure of serving you again in the future and look forward to your next visit. Until then, take care and thank you again!

10/10 Excellent

Sharon

Travelled with family
Liked: Amenities
The hotel was clean hood location to tiger town. No carpets on the rooms was wonderful felt cleaner without gross hotel carpet that most hotels have. Staff was nice breakfast was good. Would definitely recommend this if visiting Lakeland area.
Stayed 1 night in Feb 2024
Response from Mark on 27 Feb 2024
Thank you so much! We are so glad that you enjoyed your time with us and we can't wait to see you again!We really appreciate the kind remarks and positivity!

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
k
Stayed 1 night in Feb 2024
Response from Mark on 26 Feb 2024
Thank you very much - we appreciate your business and are glad that your stay went well. We hope that you come back again soon!Mark

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark on 12 Feb 2024
Thank you so much for the kind review and positive feedback regarding your stay at our hotel. We appreciate having you as our guest and are very happy that you enjoyed the time you spent with us. We hope that the next time you are in our area that you will stay with us again!Thank you again for the positive feedback!

10/10 Excellent

Christine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed here for one night and everything was great. The only complaint was the bed could have been more comfortable. My son loved the pancake station!
Stayed 1 night in Jan 2024
Response from Mark on 5 Feb 2024
Thank you so much for the kind review and positive feedback regarding your stay at our hotel. We also love the pancake machine!We appreciate having you as our guest and are very happy that you enjoyed the time you spent with us. We hope that the next time you are in our area that you will stay with us again!Thank you again for the positive feedback and have a wonderful week.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything.
Stayed 3 nights in Jan 2024
Response from Mark on 29 Jan 2024
Thank you so much for the kind review and positive feedback regarding your stay at our hotel. We appreciate having you as our guest and are very happy that you enjoyed the time you spent with us. We hope that the next time you are in our area that you will stay with us again!Thank you again for the positive feedback and have a wonderful new year.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on 25 Jan 2024
Good Morning, Thank you so much for the positive review! We try very hard to provide a good experience for all of our guests and we are so glad that you enjoyed your time with us.We hope that you will visit us again the next time you are staying in our area. Thank you again and have a wonderful day!

10/10 Excellent

ANGELA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Came for one night to attend a football camp. Hotel served its purpose. Balcony was great for fresh air. Beds were clean and comfortable. A little noisy by the elevator.
Stayed 1 night in Jan 2024
Response from Mark on 22 Jan 2024
Thank you for the kind review! We are glad you enjoyed our hotel and amenities and hope that you can come back for another visit soon. Sorry for putting you too close to our elevator - we will try to be more careful if possible, next time! Thank you again!

2/10 Terrible

Odalys

Disliked: Cleanliness
Stayed 13 nights in Dec 2023
Response from Mark on 22 Jan 2024
I apologize that you had a bad experience. We did go out of our way to accommodate both in terms of effort to correct the problem, which we did immediately.After having stayed here for so many days, and affirming every time that I saw you and checked in with you that everything was ok, it is really disappointing to get your negative review. I thought we had worked it out.Again, my apologies.

10/10 Excellent

jader, Cape Coral

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good places
Stayed 1 night in Jan 2024
Response from Mark on 15 Jan 2024
Thank you so much for being our guest and for leaving such a positive score. We appreciate having you and are so glad that you enjoyed staying with us. Come back soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mark on 5 Jan 2024
Thank you so much for the kind review and positive feedback regarding your stay at our hotel. We appreciate having you as our guest and are very happy that you enjoyed the time you spent with us. We hope that the next time you are in our area that you will stay with us again!Thank you again for the positive feedback and have a wonderful new year.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Concierge was very helpful and very welcoming
Stayed 1 night in Dec 2023
Response from Mark on 5 Jan 2024
Thank you so much for the kind review and positive feedback regarding your stay at our hotel. We appreciate having you as our guest and are very happy that you enjoyed the time you spent with us. We hope that the next time you are in our area that you will stay with us again!Thank you again for the positive feedback and have a wonderful new year.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean no frills needed. Decent hot breakfast a no brainer choice to stay
Stayed 1 night in Nov 2023
Response from Mark on 28 Nov 2023
Thank you so much for being our guest and for your positive feedback! We are so glad that you liked your visit and we look forward to having you back soon!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to I-4
Stayed 1 night in Nov 2023
Response from Mark on 28 Nov 2023
Thank you for sharing such a nice score - we appreciate your feedback and hope that you come back again soon.

10/10 Excellent

Delmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mark on 28 Nov 2023
Thank you so much for the kind score - we are so happy that your visit was great, and we love the kind feedback. We hope that you return to us soon!

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient to where I needed to be. Also, I had decided to stay an extra day and one clerk quoted me a much higher price for the one night, but I found it cheaper on Expedia. I explained this to the desk clerk when checking in. When I viewed my bill upon leaving, I realized the desk clerk had given me a discount below Expedia’s price. Will stay here again! You don’t see customer service like that very much anymore!
Stayed 1 night in Oct 2023
Response from Mark on 28 Nov 2023
Thank you so much for sharing the nice comments! We enjoyed having you and hope that you return to us soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel
Stayed 1 night in Oct 2023
Response from Mark on 28 Nov 2023
Thank you Rafael! We think you are awesome too!Please come back soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Room is clean and updated. Many options for eating within walking distance.
Stayed 1 night in Oct 2023
Response from Mark on 28 Nov 2023
Whoop! Thank you for sharing your experience and for your kind feedback. We try very hard to make sure that everyone has a great experience when visiting us and are glad that you enjoyed your visit. We hope you come back soon.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean.
Stayed 1 night in Oct 2023
Response from Mark on 28 Nov 2023
Thank you so much for the kind review - your positive feedback means a lot to us and we are so glad that you had a great experience! We hope that you come back again soon!

6/10 Okay

Colin

Travelled with family
Meh
First room was obviously smoked in. They were able to change without issue. The oven was broken in the morning and they didn’t have a full breakfast
Stayed 1 night in Oct 2023
Response from Mark on 28 Nov 2023
Hello!I apologize for the issue with the oven - it was truly a one off and was repaired the next day. I am sorry that it had an impact on your stay and hope that you would give us another chance when in our area.

10/10 Excellent

Dafny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our one-day stay at the hotel.
Stayed 1 night in Oct 2023
Response from Mark on 17 Oct 2023
Thank you! We enjoyed having you! Take care and come back soon!

6/10 Okay

Randall

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were excellent. Especially Jeremey Thoms Next door construction was an eyesore and caused dirt to go all over car. Limited dining Dangerous bathub which was very slippery!
Stayed 1 night in Oct 2023
Response from Mark on 17 Oct 2023
Thank you so much for being our guest!We apologize about the project next door - we aren't wild about that either. It is coming along at least and should be completed soon.We will look into that slippery tub issue - thank you for sharing.

10/10 Excellent

Yasmany

Stayed 1 night in Sep 2023
Response from Mark on 17 Oct 2023
Awesome! Thank you so much for the high score and for staying with us! We appreciate having you and your opinion means everything to us. Take care and come back soon!

10/10 Excellent

Ricardo

Stayed 1 night in Sep 2023
Response from Mark on 17 Oct 2023
Thank you! We love that your stay was a good one and look forward to your next visit!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mark on 17 Oct 2023
Thank you very much for being our guest. I apologize that we couldn't earn a 5 from you - please come back for another visit and we can show you that we can do better!

8/10 Good

Teneke

Stayed 2 nights in Sep 2023
Response from Mark on 17 Oct 2023
Thank you so much for being our guest and for sharing your experience. I apologize that we couldn't earn a 10.I hope that you will give us another chance when traveling in our area. Have a great day!

10/10 Excellent

James

Travelled with group
Liked: Amenities
Good hotel. Right off I-4, convenient to where we were going. Great options for breakfast
Stayed 1 night in Sep 2023
Response from Mark on 17 Oct 2023
Thank you for sharing such a great review! We appreciate having you as our guest and look forward to your next visit!Until then, take care and have a great day!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mark on 17 Oct 2023
Thank you so much for being our guest and for sharing such a nice review. We appreciate having you and look forward to your next visit. Until then, take care and thanks again!

10/10 Excellent

Deidre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mark on 17 Oct 2023
Thank you so much for being our guest and for sharing such a nice review. We appreciate having you and look forward to your next visit. Until then, take care and thanks again!

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mark on 17 Oct 2023
Thank you so much for being our guest and for sharing such a nice review. We appreciate having you and look forward to your next visit. Until then, take care and thanks again!

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 2 nights in Sep 2023
Response from Mark on 17 Oct 2023
Thank you so much for being our guest and for sharing such a nice review. We appreciate having you and look forward to your next visit. Until then, take care and thanks again!

10/10 Excellent

Kenny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mark on 17 Oct 2023
Thank you very much for being our guest and for haring such a kind review! We appreciate having you and are thrilled that your time with us was enjoyable. We hope you come back soon!

10/10 Excellent

Bonifacio, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mark on 17 Oct 2023
Thank you so much for being our guest and for sharing such a nice review. We appreciate having you and look forward to your next visit. Until then, take care and thanks again!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean reasonable place to stay
Stayed 2 nights in Aug 2023
Response from Mark on 17 Oct 2023
Thank you for the kind review. I apologize that we couldn't earn a 5 and hope that you will visit us again when travelling in Lakeland. Have a great day!

10/10 Excellent

Trista

Stayed 1 night in Aug 2023
Response from Mark on 17 Oct 2023
Thank you for staying with us and for giving us such a great review. We appreciate having you and look forward to your next visit.

10/10 Excellent

Steven, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mark on 23 Aug 2023
Thank you for the perfect score! We appreciate having you as our guest and love that you gave us this great score. Please come visit us again when in Lakeland - we would love to have you back!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff
Stayed 2 nights in Aug 2023
Response from Mark on 23 Aug 2023
Thank you for being our guest and for giving us this perfect score! We appreciate the positive feedback and look forward to serving you again in the future. Thanks again!

8/10 Good

Sasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mark on 23 Aug 2023
Thank you for staying with us and for giving us some feedback - we appreciate having you as our guest and hope that you will return to us if ever in our neighborhood in the future! Thanks again!

10/10 Excellent

Mildred

Stayed 3 nights in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mark on 15 Aug 2023
Hello!Thank you so much for giving us such a nice review. We value having you as our guest and appreciate the kind feedback so much. We are thrilled that you enjoyed your stay. We hope you come back soon!

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mark on 7 Aug 2023
Thank you for sharing your experience at our hotel. We appreciate having you as our guest and hope you come back again soon.

10/10 Excellent

Jenelle

Stayed 3 nights in Jul 2023
Response from Mark on 26 Jul 2023
Good Morning!Thank you for starting my day with an awesome review! We appreciate having you as our guest and hope you come back soon. My staff will be so happy to know that you enjoyed our hotel and we are grateful for the high score. Thank you again and have a great day!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jul 2023
Response from Mark on 7 Aug 2023
Thank you for the kind review! We are so glad that you enjoyed your stay. We appreciate having you as our guest and look forward to your next visit! Thanks again!

10/10 Excellent

Mary Beth

Stayed 1 night in Jul 2023
Response from Mark on 24 Jul 2023
Good Morning!Thank you for being a frequent guest at our property - we enjoy having you! We also appreciate that you left this kind review! The staff will be thrilled when I share it. Thank you so much!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t get room service as expected so had to ask for towels. Coffee maker needs replaced. Didn’t work right.
Stayed 2 nights in Jul 2023
Response from Mark on 19 Jul 2023
Good Morning!My apologies for the room service and coffee maker. We feel badly that we let you down. I hope that you could give us another chance when in our area - we can do better!Thank you so much for being our guest and for the feedback. Have a great rest of the day!

10/10 Excellent

DeAndre

Stayed 1 night in Jun 2023
Response from Mark on 12 Jul 2023
Thank you so much for the positive feedback! We really appreciate having you as our guest and are thrilled that your visit was a good one! We hope to see you again soon!

10/10 Excellent

Tamara

Travelled with family
Great place
Stayed 4 nights in Jun 2023
Response from Mark on 26 Jun 2023
Thank you so much for the great review - we are so happy that you enjoyed your time with us! Please come back and see us again soon!

10/10 Excellent

Jackylen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property!
Stayed 1 night in Jun 2023
Response from Mark on 26 Jun 2023
Thank yo so much for the positive review! We enjoyed having you and look forward to your next visit!