Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
26574 Gloucester Way, Langley, BC

Reviews

7.8

Good

Rating 10 - Excellent. 327 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jacalyn Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 2 nights in Apr 2024
Response from preet on 28 Apr 2024
thank you for your review we look forward to seeing you on your next stay.

10/10 Excellent

Dyana

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up
Stayed 1 night in Apr 2024
Response from Preet on 27 Apr 2024
thank you for your review we look forward to seeing you on your next stay.

6/10 Okay

Paula

Travelled with family and small children
the pool and the shower were the best. the room and the hotel is very old
Stayed 2 nights in Apr 2024
Response from vs on 24 Apr 2024
Sorry we did not reach your expectations we will try to make your next stay with us better

10/10 Excellent

Jutta

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 2 nights in Apr 2024
Response from vs on 21 Apr 2024
thank you for your review. We hope to see you on your next stay

2/10 Terrible

Vishal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from preet on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Front Desk

8/10 Good

Jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and peaceful but kinda isolated
Stayed 1 night in Apr 2024
Response from preet on 13 Apr 2024
Thank you! hope to see you again.

8/10 Good

Michelle

Liked: Property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Front Desk on 6 Apr 2024
We appreciate your time to do the survey. Thank you for staying with us and giving a good review. Hope to see you again. Thank You

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Will be coming back
Stayed 4 nights in Mar 2024
Response from AJ on 5 Apr 2024
Hello Robert,We appreciate your time to do the survey. Thank you for staying with us and giving a good review. We believe we served you well. If you feel any corrections that we have to improvise in service, please let us know. So that we can correct ourselves and improve the service.Thank You

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old property. Old mattress uncomfortable. Half size pillows. Holes and dents in wall. Hard to find hotel. Old noisy dollies. Old small desk in room. Small bathroom. Rooms smelt like flea powder. Would not stay there again. Pricey for what we got. Would not stay there again.
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Front deskFront deskComfort Inn & Suites6048568288

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from vs on 30 Mar 2024
thank you for your review I hope we see you on your next stay.

2/10 Terrible

Tim

Travelled with family
Stayed 1 night in Mar 2024
Response from vs on 29 Mar 2024
Thank you for your review I hope we can make your next stay better.

10/10 Excellent

LEEM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The front desk staff is very nice. We checked in late and there was only 30 min left on swimming. He allowed the kids to swim little longer. Very kid friendly. Kids loved the pool and slide
Stayed 1 night in Mar 2024
Response from vs on 29 Mar 2024
thank you for your review hope to see you on your next stay.

8/10 Good

Peter

Liked: Staff & service
It had a musty smell in the room we had, otherwise facility was fine, a bit over priced for what it was
Stayed 2 nights in Mar 2024
Response from Front Desk on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Front deskFront deskComfort Inn & Suites6048568288

8/10 Good

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Staff and Good rate, area around food and drinks wasn't great. I am complaining about a 8 min drive however, but for us that was annoying.
Stayed 2 nights in Mar 2024
Response from VS on 15 Mar 2024
Thank you for your review

6/10 Okay

Candice

Travelled with family
Liked: Cleanliness, staff & service
The property was clean and convenient for what we were there for (to attend an event at the Tradex). The hours of the pool were a bit short in the evening and the breakfast also was a bit short. Adding an hour to both would make it more convenient. The mattresses are very firm, which is fine if you like that. Despite being next to the highway, the room was quiet. Limited dining options nearby, though driving a bit aways offers a few more. Fridge in the room and microwave were good. Coffee in room was not great.
Stayed 2 nights in Mar 2024
Response from vs on 13 Mar 2024
thank you for your review on our hotel. We will try our best to make your next say better

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, available to assist and even messaged us after check out thinking we forgot something. Pool was fun with splash pad for younger kids. Free breakfast was one of the better ones we've had, with full selection.
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us .We hope to see you again soon.Sincerely,Front deskFront deskComfort Inn & Suites6048568288

6/10 Okay

Josh

Stayed 1 night in Mar 2024
Response from vs on 30 Mar 2024
thank you for your review we hope that you come and stay with us on your next visit.

10/10 Excellent

Gurdip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite area
Stayed 1 night in Mar 2024
Response from vs on 13 Mar 2024
thank you for your review on our hotel.

10/10 Excellent

Mander

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Front Desk on 1 Mar 2024
thank you for your feedback

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of hard to find, but other than that it was great! Friendly helpful staff, decent breakfast, rooms were nice.
Stayed 1 night in Feb 2024
Response from vs on 15 Mar 2024
thank you for your review

10/10 Excellent

Gary

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from vs on 13 Mar 2024
thank you for your review on our hotel.

10/10 Excellent

ej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the hot tub was a nice temperature. Bed was nice and firm
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Front deskFront deskComfort Inn & Suites6048568288

8/10 Good

Gary

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from vs on 15 Mar 2024
Thank you for your review

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from vs on 13 Mar 2024
thank you for your review on our hotel.

10/10 Excellent

darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, answered all my questions and accompanied all my requests. my room had a fold out bed for 2 of the 4 of us. regular bed was comfortable but fold out one was terrible. i got very little sleep. i would not recommend the fold out for anyone
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Front deskFront deskComfort Inn & Suites6048568288

10/10 Excellent

Karla

Stayed 1 night in Feb 2024
Response from Front Desk on 22 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Front deskFront deskComfort Inn & Suites6048568288

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities
I will begin with the good things about this hotel: -helpful and friendly staff -the pool and hot tub are a nice way to pass an hour or two -the rooms are overall clean and well kept with a good selection of channels to watch on the TV The bad: -everything else the fire alarm went off at 1AM and then again at 2AM, the power tripped
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Front deskFront deskComfort Inn & Suites6048568288

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was great, the included hot breakfast was really good and the property was very quiet. The location was a bit remote for accessing any shopping, restaurants, etc.
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Front deskFront deskComfort Inn & Suites6048568288

10/10 Excellent

Gurinderjit

Business traveller
door knob needed to be replaced
Stayed 3 nights in Feb 2024
Response from vs on 15 Mar 2024
thank you for your review we will look in to fixing the problem you had with your door

8/10 Good

rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Jan 2024
Response from vs on 13 Mar 2024
thank you for your review on our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us .We hope for an opportunity to properly host you in the future.Sincerely,Front deskFront deskComfort Inn & Suites6048568288

6/10 Okay

Eldon

Travelled with family
Liked: Cleanliness, property conditions & facilities
convenient to our requirements
Stayed 1 night in Jan 2024
Response from ns on 29 Jan 2024
Dear Eldon,Thank you for completing our online survey regarding your recent stay at Comfort Inn & Suites.Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope to host you in the future properly.Sincerely,TeamComfort Inn & Suites

10/10 Excellent

L

Quiet hotel and quick access to freeway. Seems to be Only fast food restaurants nearby. Almost missed entrance as the hotel is tucked away, but google maps got me to the correct spot. Room needs a few small repairs. Great staff at check in
Stayed 1 night in Jan 2024
Response from vs on 13 Mar 2024
thank you for your review on our hotel. We will try our best to make your next say better

6/10 Okay

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The pool was very cold so we couldn't swim with our baby unfortunately. Otherwise met all basic needs, little older but spacious room with typical amenities.
Stayed 1 night in Jan 2024
Response from ns on 15 Jan 2024
Dear Brianna,Thank you for completing our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback about your stay experience is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Comfort Inn & Suites

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AJ on 26 Dec 2023
Hello Jenny,Thank you for staying with us. We hope you enjoyed your stay with us and we appreciate your time in doing this survey. These reviews help us to improve our hospitality. I hope you will give us a chance to serve you again soon.Thank You

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nikki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I enjoyed checking in with the front desk and our kids had a great time in the pool area I just wished the jets to the hot tub worked and had more life jackets for the children and towels. I’m our bedroom it was clean but there were stains on the couch cushions and not enough pillows for our room.
Stayed 1 night in Nov 2023
Response from AJ on 30 Nov 2023
Dear Nikki,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.We sincerely appreciate and value your feedback. Your compliments and suggestions will be shared with our team and serve as encouragement as we strive to correct ourselves and continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,StaffFront DeskComfort Inn & Suites

6/10 Okay

Angelica

Stayed 1 night in Oct 2023

8/10 Good

Rampal

Stayed 1 night in Nov 2023

10/10 Excellent

Selina, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterslide was a huge hit. Breakfast sounds awesome as well. I wish it was open til 10 since check out is at 11, but that's the only downside this far. The staff is phenomenal. So welcoming and helpful. We'll be staying here again for sure!!!
Stayed 1 night in Oct 2023
Response from AJ on 30 Oct 2023
Hello Jennifer,First of all, thank you for staying with us and we are so happy to hear you enjoyed the stay. I will pass your suggestions regarding the breakfast timing to my G.M. I hope you will give us more chances to serve you in future. Thank You

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterslide was great
Stayed 1 night in Oct 2023

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from vs on 20 Oct 2023
thank you for your review I hope we see you again on your next stay.

2/10 Terrible

Rodolfo

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Fire alarm went off at 12:53am, we had to get out of the hotel and staying in the car for half hour. Went back to the hotel and 10 minutes later the alarm went off again for a minute or so. 20 min later the alarm went off again. It was not a pleasant night. I want a refund.
Stayed 1 night in Oct 2023
Response from Front Desk on 17 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for the rare and uncommon incident that happened during your stay. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Comfort Inn & Suites

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access. Good complimentary breakfast
Stayed 1 night in Oct 2023
Response from vs on 20 Oct 2023
thank you for your review we hope you enjoyed your stay and will stay with us next time

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from vs on 20 Oct 2023
thank you for your review. We hope you enjoyed your stay and will stay with us next time

4/10 Poor

randy

Travelled with family and small children
Liked: Staff & service
The hotel was okay staff were good but trouble key cards had to get a different room and never did get tv to work.had grandson with so spent most time in pool which was okay but a couple things didn’t work there too .needs a maintenance work over
Stayed 1 night in Oct 2023
Response from vs on 13 Oct 2023
Thank you for your review we are sorry to hear that you had issues with your stay we hope we will see you on your next visit to show you we have improved because of your review

6/10 Okay

Chevi

Stayed 1 night in Oct 2023