Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Puerto Carmen

3 out of 5
Hotel Puerto Carmen
Avenida Juan Carlos I, 35, Puerto del Carmen, Tias, Lanzarote

Reviews

6.4
Rating 10 - Excellent. 5 out of 54 reviews" "
Rating 8 - Good. 19 out of 54 reviews" "
Rating 6 - Okay. 16 out of 54 reviews" "
Rating 4 - Poor. 10 out of 54 reviews" "
Rating 2 - Terrible. 4 out of 54 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Dianne

Liked: Cleanliness, staff & service
Nice pool area
Clean apartment clean bedding and towels
Stayed 1 night in Mar 2020
Response from Community Manager on 9 Mar 2020
Dear Dianne, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our cleanliness, and pool area. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Hotel Puerto Carmen Riversun – Touristic

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Community Manager on 23 Feb 2020
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

6/10 Okay

Marie

Liked: Cleanliness
Stayed 7 nights in Feb 2020
Response from Community Manager on 23 Feb 2020
Dear Marie, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas in order to improve them. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 5 nights in Jan 2020
Response from Community Manager on 23 Feb 2020
Dear Guest, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas to improve them. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Community Manager on 10 Jan 2020
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Not the best but for the price and star rating it’s not too bad. Good location
Stayed 1 night in Aug 2019
Response from Community Manager on 25 Aug 2019
Dear Robert, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our good value versus money ratio, and location. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Hotel Puerto Carmen Riversun – Touristic

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Community Manager on 4 Aug 2019
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Hotel Riosol Riversun-Touristic

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
Lovely hotel as long as don’t have high expectations for what you are paying. Rooms are clean and good size all staff are very friendly and in great location supermarket literally over the road. Pool was cleaned daily and a nice area, hotel also provide evening entertainment great for a family holiday on a budget or girly trip.
Stayed 2 nights in May 2019
Response from Community Manager on 26 May 2019
Dear Laura, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our staff, service, apartments, swimming pool, location and entertainment. It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Hotel Puerto Carmen Riversun – Touristic

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel
Nice hotel pleasant walk to beach and main strips
Stayed 7 nights in Mar 2019
Response from Community Manager on 15 Apr 2019
Dear Scott, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our location. It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Hotel Puerto Carmen Riversun – Touristic

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Very basic shower cold most nights room was next to busy road noisy
Stayed 7 nights in Mar 2019
Response from Community Manager on 28 Mar 2019
Dear Guest, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing the Puerto Carmen Hotel as your destination in Lanzarote. We have taken notes of you comments on the shower and noise in order to study how we can improve our facilities and services to make the experience of our guests much better. Your feedback is very important for us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your full satisfaction this time. Looking forward to welcoming you soon. Hotel Puerto Carmen Riversun – Touristic

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Gd outdoor pool, plenty of sun loungers but some in poor condition. Rooms fair, well stocked in kitchen, suit basic needs.. beds quite hard in room and pull out sofa bed had broken slots, but managed wth it all th same..room cleaning frequent enuf..staff helpful.. reception dining area pleasant/ clean..
Stayed 5 nights in Feb 2019
Response from Community Manager on 28 Feb 2019
Dear Guest, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our staff, outdoor pool and service. We have taken notes of your comments on the sun loungers and beds in order to study how we can improve our facilities and services to make the experience of our guests much better. Your feedback is very important for us. Thank you very much for letting us know. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Hotel Puerto Carmen Riversun – Touristic

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old
The hotel and everything in there is very tired, all the sun beds were too uncomfortable to lay on, the rooms are extremely dated and desperate for a refurbish, I suppose you get what you pay for.
Stayed 1 night in Oct 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service
Basic and dated apt hotel but totally acceptable, good location for old town/port but uphill on way back(taxi only €3.50). Cheap price so you get what you pay for. This was our second stay.

10/10 Excellent

Eamon, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, clean, convenient to shops and bars
Really enjoyed our stay. The pool is great with plenty of sun loungers. No problem getting a taxi as was booked by reception at no cost.
Stayed 14 nights in Sep 2017

4/10 Poor

Ken, Scotland

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic
If you need a cheap bed for the night and are not going to spend any length of time there it will.meet your needs.If you need more than that avoid this hotel . It is cheap but you have to pay extra for the tv ,Wi-Fi, hairdryer, iron. The windows and doors don't fit properly so there is constant drafts. The apartment kitchens are very sparsely equipped you could make a cup of coffee and some beans on toast but not much more. The location and design of this aparthotel are good and it has the potential to be so much better. REMEMBER THAT YOU GET WHAT YOU PAY FOR.
Stayed 2 nights in Sep 2017

8/10 Good

kerry, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful
Located in between old and new town. Excelllent value for money. Very clean but very basic but you have to remember you are only paying for basic. Definitely recommend

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean hotel
We stayed her for 4 nights over Easter. The place and apartment was lovely. Nice size, lovely balcony and well kitted out kitchen. The only thing, would be to have a double bed, as we requested a Double room. Great facilities, Swimming pool, table tennis, fuseball, pool table and nice poolside bar. Everywhere was spotless, and well maintained. We had breakfast every morning (as it was included), which was ok,but I wouldn't pay €7 for it where there are other places to eat on the strip much cheaper and better food. We went to the Sunday market, which was organised by the hotel. The Wifi was ok, shame there is a surcharge. All in all a good place to stay, and would go back.

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

8/10 Good

Amy

Liked: Staff & service
We had a great week here , everyone was lovely pool area and little garndens great for the sunny days we had. Over all a great week had.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel situated ideally for everything
Had a good time there that was our second visit to the hotel

6/10 Okay

Krystal, London

Liked: Staff & service
Disliked: Room comfort
Nice stay
Nice hotel needs updating. Is in a great location near to old and new town (within 10 minute walk). The wifi and safe is a surcharge. Entertainment provided seems good. Pool is a good size but is not heated - was freezing!

6/10 Okay

Sarah , London

Liked: Staff & service
Disliked: Property conditions & facilities
Good location but purely functional
The reception staff for the hotel and apartments were very helpful but very little was included in the price for the apartments. Neither wifi in the apartments nor TV was included (only the few Spanish channels but no films to speak of) so if the weather isn't great, you may end up spending more to either go out or stay in with the TV. It was clean and comfortable but there were no bowls or washing up facilities which I would have expected. It was fine for a budget trip but if you want a little more comfort I would try elsewhere.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Shocking do not stay here run down and needs major refurbishment to the whole hotel

8/10 Good

declan, ireland

Liked: Cleanliness, staff & service
Very central
Very central , could do with descent singers , music ect otherwise ok

8/10 Good

Charles, Corby, Northants.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travelled alone, the hotel was suitably situated for my needs. Rooms had everything I needed and were cleaned every day. Lovely area although a bit hilly for older people. Would stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money
Stayed here for two night with family, apartments are basic but met our needs, pool area cleaned constantly, would defiantly stay again, excellent value for money

8/10 Good

Gareth, Lucan

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Couples holiday
Was nice and quiet , rooms a bit old but very tidy , I'd deffo stay again anyway

10/10 Excellent

Ann, Drogheda, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puerto Carmen
The holiday was to celebrate my daughter's 30th birthday, but it turned into a double celebration when her boyfriend proposed and they became engaged on her birthday also. We all had an enjoyable stay at Hotel Puerto Carmen

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
rattling room
There is a new supermarket being built next door so we had massive noise for a minimum of 10 hours a day including Saturday. Our room shook all the time in bed early morning our windows rattled and we had to keep our windows and doors closed. We spent all day out to get away from the noise. Apart from that the staff were lovely but the bar was very expensive so we didnt drink there at night.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We zijn geplaatst aan de schaduwzijde; voor de zonzijde moesten we €13,- per nacht bijbetalen. Er was door jullie aangegeven dat er shampoo en doucheschuim zou zijn; dit was echter alleen voor de eerste dag. Prima was dat ze (bijna) elke dag het bed dekte, en het 2x p wk. verschoonde en 3x per week waren er schone handdoeken.
Stayed 11 nights in Jan 2020
Response from Community Manager on 23 Feb 2020
Dear Guest, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing the Puerto Carmen Hotel as your destination in Lanzarote. We have taken notes of your comments on our toiletries and reception procedures, to study how we can improve our services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. Looking forward to welcoming you soon. Hotel Puerto Carmen Riversun – Touristic

4/10 Poor

CHRISTINE

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bonjour, l'accueil ne fut pas très agréable, la personne qui a fait notre enregistrement n'était pas sympathique et a récité les recommandations comme une poésie.
Stayed 2 nights in Dec 2019
Response from Community Manager on 10 Jan 2020
Dear Christine, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing the Puerto Carmen Hotel as your destination in Lanzarote. We have taken notes of your comments on the check-in service and reception staff, to study how we can improve our services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. Looking forward to welcoming you soon. Hotel Puerto Carmen Riversun – Touristic

6/10 Okay

Anónimo

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
El trato del personal excelente . El estado del hotel deja que desear, deberían arreglarlo un poco, sobre todo las habitaciones.
Stayed 1 night in Nov 2019
Response from Community Manager on 26 Nov 2019
Estimado Huésped, Estamos muy agradecidos después de leer su opinión sobre su estancia en el Hotel Puerto Carmen. Gracias por alabar a nuestro personal. Por otro lado, tomamos nota de sus apreciaciones sobre la necesidad de proceder a la renovación de nuestros apartamentos, para estudiar medidas encaminadas a mejorar la satisfacción de nuestros huéspedes. Estaremos más que felices de recibirte nuevamente con una gran sonrisa. Esperamos darle la bienvenida pronto. Saludos cordiales, Hotel Puerto Carmen Riversun – Touristic

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 7 nights in Mar 2019
Response from Community Manager on 1 Apr 2019
Dear Guest, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas in order to improve them. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé Propre même si un peu vieillot Personnel très accueillant Parfait pour l’ironman
Stayed 2 nights in Jun 2018

6/10 Okay

Rosa Delia

Necesita reformas
Necesita una pequeña reforma
Stayed 2 nights in Apr 2018

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

8/10 Good

Pino

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sólo me quedé una noche porque fui el fin de semana a Lanzarote. La limpieza muy bien. Los colchones muy incómodos,se te clavaban todos los muelles.
Stayed 1 night in Dec 2017

2/10 Terrible

Rosa delfina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
la peor estancia en lanzarote
La habitación estaba limpia, el baño SUCIO Y SIN PAPEL HIGIENICO, NO TENIA NI SI QUIERA SOBRES DE GEL, PARA LA DUCHA Y LO UNICO QUE ME HAN DICHO ES QUE NO TENIAN SUMINISTROS Y QUE POR ELLO NO PODIAN REPONER. Eso es lo que puede ofrecer un hotel que cuesta 76€ la noche. Muy mal
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Cesar

Liked: Cleanliness
Disliked: Staff & service
Hotel para extranjeros
Típics apartamentos para extrajeros. Correctos para ellos, con un par de cosas a destacar negativamente: desayuno infecto, pobre, básico, mínimo, etc.....y los canales de la TV de pago, sólo gratis la 1, Antena 3, uno francés, un inglés y uno alemán! Jajaja me piden dinero para poder ver la 2, ó La Secta, o Clan Tv!,,, en fin, ah, y wifi 1 hora al día.....esto ya no se lleva. Primera impresión en recepción bastante mala y seca, luego más amables y mejor, pero la primera impresión .....
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

ANA ISABEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general están bien, pero ruidosos, anticuados
Son apartamentos que en líneas generales están bien, pero dista mucho la imagen que se ve en internet con lo que luego encuentras al llegar. Deberían reformarlos porque están muy anticuados. Nosotros no teníamos plato de microondas siquiera, el wifi era de pago... cosas que deberían cuidar un poco más para dar mayor servicio a los clientes. La calle trasera, donde daba la habitación, es de paso y hay mucho ruido de coches, sobre todo los fines de semana.

4/10 Poor

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lav standard
Lite serviceminded Resepsjonist ved innsjekk.. Lav standard. Bra på bestilling av leiebil

2/10 Terrible

francisco javier, Palma de mallorca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La verdad es que el hotel no corresponde con lo que se vende en la web.me pareció increíble que para ver la tv en la habitación hay que realizar un pago a un servidor externo,nunca lo había visto en ningún hotel

4/10 Poor

Teresa, Madrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poco mantenimiento y mal servicio en habitaciones
El primer día prepararon la habitacion para dos en vez de para tres Tuve que bajar a la 1 de la noche a por sabanas para hacerme la cama.Y luego tuve que volver a por toallas.No te cambian las toallas pero te las mezclan y ya no sabíamos de quien era cada una.Los enchufes estaban superpuestos y cuando tirabas para desenchufar se salian de la parez.La luz de encima de la mesa se encendia y apagaba y no podiamos cenar agusto.Los colchones son duros y en el sofa cama las tablillas del colchon se caen.Ademas se llevaron los sobres de gel empezados y no los repusieron y cuando llegamos por la noche nos tuvimos que duchar solo con agua.Desastre total.

8/10 Good

Eleonora, Venezia

Liked: Staff & service
Disliked: Room comfort
Per il prezzo, carino!
L'hotel è carino, nel complesso è un po' vecchio, ma tenuto abbastanza bene. Il personale è gentile, ma quando abbiamo chiesto informazioni è stato piuttosto sbrigativo, ad esempio ci siamo fermati per chiedere di qualche locale in cui passare la serata. La receptionist che era al telefono, senza interrompere la telefonata, ci ha indicato un pub senza chiederci cosa cercassimo, ed ha ripreso la telefonata senza chiederci se avessimo bisogno di altro. Gli appartamenti hanno terrazzino, angolo cottura e bagno. Avevamo chiesto un letto matrimoniale, ma ci sono stati dati due letti singoli, che abbiamo unito, così non era molto comodo. Nelle ore serali c'era pochissima acqua calda, qualche volta abbiamo dovuto fare la doccia con l'acqua fredda. I servizi ci sono tutti, ma tutti a pagamento! per il phon, la cassaforte, ventilatore, per ogni canale tv, per stampare le carte d'imbarco (1 euro a foglio!) ...insomma qualsiasi cosa ha un costo extra. IL wi fi è gratuito per un'ora al giorno nella hall e a pagamento nelle camere (7 euro al giorno oppure 3 euro per 3 ore) e non era proprio velocissimo. La colazione è nella media, più per chi ama il salato, il cuoco è sempre pronto a preparare uova, salsicce, bacon... A circa 10 minuti a piedi ci sono i locali sul lungo mare, per cui alla sera si può stare nei pressi dell'hotel. Difronte all'hotel c'è la farmacia, ed è vicino ai supermercati Lidl e Iperdino. Alla fine abbiamo avuto quello per cui abbiamo pagato. Quindi qualità-prezzo ok

6/10 Okay

ANA, Lanzarote

Liked: Cleanliness
0 a la señora q nos atendio en recepción!
Muy desagradable la señora q aparecio con sonrisa forzada muy falsaaa!!a dar indicaciones cohibiendo al recepcionista q hizo su trabajo correctamente.Delante del cliente no puede tener ese trato ni para cliente ni para empleado!Consiguio levantarme el estomago, fue lo 1º q dije al llegar al apto. El hotel por precio bien, piscina muy chica y todas las hamacas siempres estan reservadas con las toallas.Limpieza excelente, zonas comunes igual.SOLO UN 0 A LA SEÑORA !!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

4/10 Poor

Michael, Sverige

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Slitet och behov av en renovering, men ok ändå.
Slitet och i behov av en renovering, men trevlig personal. Lite på sidan om men ändå endast fem minuters promenad till "strandgatan" och ungefär samma avstånd till hamnen i "gamla stan". Om Scandic i Sverige generellt får 6 av 10, ger jag detta hotell 2-3.