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Reviews of Crown Regency Suites & Residences - Mactan

4 out of 5
Crown Regency Suites & Residences - Mactan
Maximo Patalinghug Jr. Avenue, Lapu-Lapu, Cebu

Reviews

6.8
Rating 10 - Excellent. 90 out of 535 reviews" "
Rating 8 - Good. 188 out of 535 reviews" "
Rating 6 - Okay. 138 out of 535 reviews" "
Rating 4 - Poor. 78 out of 535 reviews" "
Rating 2 - Terrible. 41 out of 535 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rovina

Stayed 2 nights in Mar 2024

6/10 Okay

Rosario

Disliked: Property conditions & facilities

10/10 Excellent

clarence

Liked: Cleanliness, amenities, property conditions & facilities
It was a fantastic location, the staff was terrific, and the room was immaculate.
Stayed 5 nights in Jan 2024

8/10 Good

Carl

Liked: Cleanliness, amenities, property conditions & facilities
I like staying at the Crown Regency. Nice room and it's in excellent condition.

10/10 Excellent

Brian

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

Brian

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
The property was nice overall. The menu was very limited on what you could order. I tried to order bacon, but they didn't have. No rum or other type m of mixed drink. Breakfast was free, but the serving was very, very small. Dinner was good the day before. The only issue I had after eating dinner was a mouse came out from the bench while i was sitting in a chair at the table. I informed the staff. He just looked and then left. He didn't try to find the mouse. This wont be a place I will stay at again.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 3 nights in Dec 2023

10/10 Excellent

Frederick

Liked: Cleanliness, property conditions & facilities
Very accommodating staff
Stayed 1 night in Nov 2023

6/10 Okay

Rubiin

Travelled with family
I liked that it did have a decent size pool, a little rustic and could use some upgrades. None of the pool showers were working. I didn’t have high expectations to began with as a stop over for flight connection. It did have nice size fridge and cook top in room, so would be adaquate for small family on budget that wants to tour around Cebu.
Stayed 1 night in Oct 2023

6/10 Okay

Ronald

Stayed 3 nights in Sep 2023

8/10 Good

Ma rucel

Stayed 3 nights in Sep 2023

10/10 Excellent

Mary jean

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and receptionist very attentive
Stayed 1 night in Sep 2023

6/10 Okay

ALFREDO ENRIQUE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The suite that I got was big and the breakfast was limited and NOT buffet style. The suite had a kitchen but NOTHING in the kitchen to use... no plates, no silverware, no frying pans and the refrigerator was completely empty. The table was big enough for several people to eat on. No grocery stores or any other type of stores in short walking distance, had to take a cab. Still the personnel were very nice and polite and helped you. The front desk is very small.Overall I would give this a 3 stars rating for a hotel. Would have gotten more if the kitchen was with everything you need to eat or if there were nearby stores to buy groceries or just do some shopping like in a mall unless you had your own car.
Stayed 2 nights in Sep 2023

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Constantly noise from traffic,music from neighbouring area throughout the night ,non locking patio doors,Green pool water , pool changing rooms unlit ,
Stayed 2 nights in Sep 2023

8/10 Good

Bella

Travelled with family and small children
Liked: Cleanliness, amenities
Very nice place,i got the suite with 2 bedroom. It just needed a little more cleaning. Some covers were broken as well. Overall sty was good,would recommend to my frieds and family.
Stayed 1 night in Aug 2023

4/10 Poor

Almie

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Frances

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It looks good in 📸 but the room is filthy. Dusts everywhere, smells moldy,sofa bed broken, kitchenette without utensils and stuffs to cook,dirty and discolored towels and linens. Don't waste your money and don't be deceived by the pictures shown in their website, looks too good to be true.
Stayed 2 nights in Jul 2023

6/10 Okay

A Tractions

Disliked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Raymund

Stayed 2 nights in Apr 2023

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious. Love the big fridge!!
Stayed 7 nights in Feb 2023

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice front desk staff and spacious rooms
Stayed 1 night in Feb 2023

4/10 Poor

Jody

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are lovely! Pool was very dirty with bugs and noodles around the pool. Bathroom was gross… the bathtub was stained, the toilet always had water around it. It’s ok for a quick stay and as I said, the staff were so friendly and helpful! Love Filipinos and Philippines 🇵🇭 from 🇨🇦
Stayed 2 nights in Jan 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A festering dump that smells like mold. Toilets and some lights did not work. AC barely worked and could not be adjusted. Broken window in bathroom. And this was still better than the first place we were offered.They would not switch us until I agreed to accept it as is without complaint. No housekeeping/towels entire visit. Had to call to have trash removed. Then I had to ask to get my security deposit back. They were just going to keep it and hope I forgot about it. Been staying here since 2008 but they'e lost my future business.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Nice, clean, big rooms.

8/10 Good

Joe

Stayed 1 night in Dec 2022

10/10 Excellent

Ramon

Liked: Cleanliness, room comfort
Very comfortable. Good food. Good service.
Stayed 1 night in Dec 2022

10/10 Excellent

Ramon

Stayed 1 night in Nov 2022

2/10 Terrible

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing good to say!

2/10 Terrible

maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Please investigate this property. It is literally worst than motel 6 but they rated this hotel a 4 star when it should be a 2 star at best. I need a refund as the listing was inaccurate. Please message me back. It was the most deceiving thing I have ever seen. The establishment should not be operating in the condition it is in.
Stayed 8 nights in Oct 2022

10/10 Excellent

Francis Eric

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

David

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Nothing like the listing.
The hotel is very run down and nothing like the advert on hotles.com. almost all the service listed in the advert are unavailable such as. Pool, room service, bar, restaurant, cafe, and laundry. The hotel makes up for this with very pleasant staff and the room was large with good AC and nice layout. I do feel I overpaid as this isn't as advertised.
The pool and outside area.
Some leftover rotten food from the last guests. In a very grim and bug infested cupboard.
Stayed 2 nights in Jul 2022

2/10 Terrible

corazon

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not safe .At the middle of the night a receptionist with another guy enter our room without informing us .She said they’re looking for white bag .Were very much scared.The whole hotel needs upgrade .Swimming pool and restaurant under renovation. I really don’t recommend this place .
Stayed 1 night in Jul 2022

4/10 Poor

jin il

Disliked: Amenities, property conditions & facilities
Everything's dated. Fitness, swimming pool all out of operation. Immediate surrounding is poor neighborhood
Stayed 2 nights in Jun 2022

2/10 Terrible

Rolando

Stayed 3 nights in Jun 2022

6/10 Okay

Phillip, Caloocan

Travelled with partner
Liked: Cleanliness
I can tell at one time this was a very nice property but I would assume that Covid likely killed this place as it has many others…no restaurant or coffee cafe…the elevator did not go up on the day we checked in so we had to walk down 8 flights of stairs twice that day to leave the hotel…when we returned we were able to take the elevator back up to the eighth floor….the staff we encountered were all very nice….the room is large and clean with nice shower…the price is affordable and there are a few nice restaurants across the street from the hotel.
Stayed 1 night in May 2022

10/10 Excellent

Kim

Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Vic, Marketing Communications Team on 11 May 2020
Good day, Sir/Madam! Thank you for taking the time to give a rating on your stay at Crown Regency Suites & Residences- Mactan. We would appreciate it if you tell us more about your experience by sending us a message on our Facebook page or at inquiry@crownregency.com Thank you and see you soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and friendly
Good friendly staff. Willing to do whatever is needed for our comfort.
Stayed 3 nights in Jan 2020
Response from Vic, Marketing Communications Team on 11 May 2020
Good day, Daniel! Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We look forward to welcoming you back the soonest!

8/10 Good

Athena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok comfortable
Stayed 2 nights in Jan 2020
Response from Vic, Marketing Communications Team on 11 May 2020
Good day, Athena! Greetings from Crown Regency Suites & Residences- Mactan! We wish to thank you for taking the time to let us know your experience with us. We hope to have you here with us soon!

4/10 Poor

Gerry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Vic, Marketing Communications Team on 11 May 2020
Good day, Gerry! We have received your rating regarding your recent stay experience with us. It is quite unfortunate that we fell below your expectations. We wish to know more about how we can serve you better. Please do send let us know about your experience by leaving a message on our Facebook page or at inquiry@crownregency.com. Thank you and have a good day!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Misleading pictures and disappointing location
The area around the hotel was so bad that the staff told us not to walk to the nearby convenience store. Despite being right downtown, the only thing that was convenient was the 24x7 sounds of roosters. Room was in the old section of the hotel, from like the 1960's or so, but the pictures showed nearby newer buildings. This property needs a remodel/update pass.
Stayed 2 nights in Dec 2019
Response from Vic, Marketing Communications Team on 11 May 2020
Good day, Sir/Madam! We have received your feedback regarding your recent stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in the discussions of our hotel’s enhancements. We hope you can visit us again. We assure you that we will provide you with a more delightful experience upon your return.

2/10 Terrible

Noneofyerbiz

Travelled with family
Our experience was terrible. If you have a family I highly recommend finding a different hotel. Trying to use the swimming people while other patrons were conducting business was disgusting.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there6 times before, never again, I was in 3 rooms in 4 days, the rooms were filthy, cocroaches in the rooms, bathroom and on the food in the dinning room , the girls on front desk didn’t care , all were to busy talking to o friends on their mobile phones to attend the customers at the front desk. And the dining room people after I complained about the food with cockroaches looked at the whole problem them walked away,,, problem to big to be worried about.
Stayed 1 night in Oct 2019

8/10 Good

Nicholas

Liked: Staff & service, room comfort
A pleasant surprise
Stayed at this hotel for the first time on a recommendation and only booked for one night. Walking into a renovated lobby I expected the rest of the hotel to be updated. Getting out of the elevator showed the floors need work. This lead me to expect a poor experience in the room. What a surprise! I walked in and found a room more than double the size of a normal hotel, big enough to easily fit a full size refrigerator. Then doors that open to a balcony with lots of sun, two large comfortable beds with very clean white sheets and an equally large bathroom. A hotel experience is often made by the service staff. With an extra large tub and bathroom I wanted extra clean attention and asked a room attendant if he could help. Instead of brushing off the request, Alphe immediately attended to the bathroom while happily singing away, showed me how to unlock the locked balcony doors then asked if he could do anything else for me. A convenience store was downstairs where I purchased milk, water and ice cream to store in the large refrigerator. At breakfast the chef made a good omelette. Apart from the state of the floor lobbies the only other negative was what looked like a drain in the middle of the room which I covered over with luggage. A rug or mat would have been better. A large room with lots of sun, big clean comfy bed and Alphe’s attention resulted in me staying an extra two nights.
Stayed 1 night in Oct 2019

8/10 Good

California

Travelled with partner
Liked: Cleanliness
What I liked to rhis property. It's close to the airport and affordable also.
Stayed 2 nights in Sep 2019

4/10 Poor

Carina

Disliked: Property conditions & facilities, room comfort
Stay away from this hotel.
Ac not working well. My room has microwave missing. 4 star rating is questionable? Will not stay there anymore.
Stayed 1 night in Jul 2019
Response from Vic on 27 Aug 2019
Dear Carina, Warm greetings! First of all, we would like to thank you for choosing to stay at Crown Regency Suites & Residences-Mactan. In behalf of the management, I would like to sincerely apologize for all the inconveniences you have experienced during your stay. Know that we take these matters seriously, thus, we appreciate you for bringing these to our attention. Rest assured, we duly taken note of these to take all necessary actions as needed in order to provide esteemed guests like you a more pleasing stay. We hope to have you again for another opportunity to serve you better. - Victoria, Marketing Communications Team

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Beds were though comfortable but there weee bugs which caused allergies Wanted in the shower area was contaminated and small insects / worms of red color were visible. Not safe fir bath, shower or brilushing teeth
Stayed 2 nights in Jul 2019
Response from Cooper on 20 Jul 2019
Good day, Ma'am/Sir, We have read and have duly taken noted of your personal review on Crown Regency Suites & Residences. We are disappointed with how your stay experience unfolded during your time with us. We apologize for any inconvenience or discomfort you may have experienced. Rest assured we will get to the bottom of the issues you have presented us with and will address the matter with the proper steps needed. We are hoping that we can amend your recent opinions on Crown Regency during your next visit to Cebu. -Cooper Marketing Communications Team

10/10 Excellent

Eleno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable And Luxury In One!
The suite is very comfortable and its staffs are polite with great services to their guests. Aside to its location, I would say: “It’s a place to stay away from home.”
Stayed 2 nights in Jul 2019
Response from Cooper on 20 Jul 2019
Good day, Eleno, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for composing your review on Crown Regency Suites & Residences. We are glad that you had a delightful stay experience in all aspects possible. Thank you for especially highlighting the hotel's ideal location, which is extremely close to the Mactan International Aiport, well-appointed hotel room and, amiable staff. We will surely let them know that their efforts have been recognized by guests like you. As a customer-driven organization, we aspire to let each and every guest's experience a unique hotel experience and we are glad to have delivered just that. We hope that you can come and visit us again on your next trip to Cebu! -Cooper Marketing Communications Team

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Cooper on 20 Jul 2019
Good day, Ma'am/Sir! Greetings from Crown Regency Hotels & Resorts! We wish to thank you for giving your review on Crown Regency Suites & Residences. We are pleased that we have delivered you a delightful stay in all aspects possible. If there was anything that stood out to you whether positive or negative please do not hesitate to let us know about them, as the thoughts and opinions of our guests are valuable to continual improvement of Crown Regency. We look forward to having you with us again soonest! -Cooper Marketing Communications Team

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019