Las Casas Holidays

Excellent location in the heart of La Laguna. Easily walkable to restaurants, shops, bus station. Paid parking lot one block away. The kitchen has sink, refrigerator, utensils, microwave, coffee maker, and hot pot. No stove or oven but I didn't need them. Staff was responsive via Whatsapp with logistics and helpful with recommendations too. Beautiful, peaceful, shared jardin. I would definitely stay here again.

Mixed Experience – Good Staff, but Several Frustrations Our stay was a mix of positives and negatives. On arrival, Expedia had incorrectly listed our children as infants, so we were asked to pay ~£700 extra despite booking a 2-bedroom family room for two kids - very frustrating. We also had to carry our own luggage to the room. Food was tasty but repetitive; breakfast, lunch, and dinner were mostly the same and themed restaurants were just minor variations of the buffet. No iron in the room (rentable externally for £20/week) and WiFi is free for only 4 devices. Never came across this in a hotel before,especially a Riu Staff were mostly friendly, especially the entertainment team, but towel staff could be more welcoming. Drinks were good quality, but tables and sunbeds weren’t cleared, guests are expected to dispose of their own glasses and plates. Overall, the hotel has good staff and basic comforts, but repetitive food and minor service shortcomings made our stay less enjoyable than expected.

This was our second stay at the hotel and we would definitely recommend it! The staff are all fantastic, friendly and so helpful from the reception desk to the bars and the entertainment team work so hard, the kids all adore them (our child had talked about them since our last visit and was so happy that they remembered her!) Rooms are a really good size, clean and well equipped. The only area for improvement is the buffet. The food they serve is really good, however, we often found it labelled incorrectly and it would be amazing if more dairy free options were available as there were days when there was very little choice and never any suitable desserts. Other than that, everything is fantastic!