Las Guias Occidente Hotels

"We booked a one-bedroom suite, which was very spacious and great for traveling with kids. The location is beautiful—right by the Pacific Ocean—with a nice beach and multiple pools, including kid-friendly ones. However, the experience was inconsistent. Breakfast was okay and service there was attentive, but we had major delays in food service twice (waiting nearly an hour), including at the Japanese restaurant. More concerning was a serious food safety issue. My wife has a severe shellfish allergy, which we clearly communicated when ordering. Despite this, she had an immediate allergic reaction after a few bites and we had to rush back to the room for medication. Completely unacceptable. Communication was also difficult, as many staff members did not speak or understand English well. When I reported the allergy incident, the manager only apologized, there was no follow-up, and no one even asked about our stay at check-out. Overall, great location and family-friendly setup, but service, communication, and safety fall short. Not a luxury experience."

"Very nice stay."

"Clean room. Some common areas need improvement like the toilets near the pool. "

" Bathroom sink was completely rusted, both faucets were absolutely disgusting and leaking every time we turned them on. They gave us a difficult time just to simply get shower towels. Everyday 2 days our room keys stop working and I would have to go to get them reprogrammed. On the last day they would not even give us shower towels because it was the last day. The entire resort smelt like sewage. In order to book 1 of only 3 restaurants there we had to wait in long for 2 hours in order to book which took 10 seconds. Absolutely horrible, money back should be in order "

"Beautiful room and view. "

"Fully equipped kitchen."

"Guys, please don't stay there, it was the worst hotel I've stayed at in my life. It took me 4 hours to get there from the airport, when my friend and I arrived at the hotel, the room was dirty, stain on the sheets, and the bathroom was a mess. Although the staff was very sweet, and they changed my room, I didn't have a good time during my stay, the hotel falsely advertises itself as a luxurious resort, however, it is not that!!!"

"excellent breakfast every day and varied menu. nice room, had a a fridge and coffee maker, sitting area and very clean pool. walkable to beach and few restaurants - beach was very nice. "

"Brand new property with clean spacious rooms. Ample storage in the room and large bathroom with walk in shower and Molton brown toiletries. There was complimentary bottled water although the tap water is safe to drink, and 6 complimentary coffee pods a day. The yoga instructor was excellent and the yoga was complimentary 9am Thursday to Monday on a roof terrace on the spa. There is a roof terrace bar with amazing views of the surrounding mountains with complimentary drinks for guests each evening 5pm to 7pm which was a really nice touch. All the staff are professional and friendly. The breakfasts are excellent quality and lots of variety. The dinners in the terra vegetarian restaurant and tempo restaurants were excellent quality. We didn’t eat in fuego so can’t comment on that. The food prices are at the higher end but all great quality. We paid around $70-80 for 2 people for 2 courses each and 1 drink each. Our only criticism was the room rate included breakfast however we were charged extra ($30 for 2) for a takeout breakfast on the day we had an early pick up for a trip out with a guide which was a bit steep given the room rate. There were lots of birds in the area and the hotel could attract many to the gardens/grounds if the hummingbird feeders were regularly replenished (they were practically empty our full 5 day stay). A suggestion would be to use up any left over fruit such as papaya or banana to set up a feeding station for wild birds in the hotel gardens "