Outdoor pool, free pool cabanas, pool loungers
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Reviews of Viva V Samana by Wyndham, A Trademark Adults All Inclusive

4.5 out of 5
Viva V Samana by Wyndham, A Trademark Adults All Inclusive
Blvd Turistico, Bahia de Coson, Las Terrenas, Samana

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JILL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pretty hotel on the beach. Very accommodating, friendly staff, clean, good food options
Stayed 1 night in May 2024

10/10 Excellent

Luisanny

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the place and recommend😍 there’s a high chance I’ll be going again.
Stayed 3 nights in Apr 2024
Response from EG on 29 Apr 2024
Dear Ms.Luisanny, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

6/10 Okay

Khris

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from EG on 19 Apr 2024
Dear Mr.Khris, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

6/10 Okay

Moises E

Liked: Cleanliness, staff & service, property conditions & facilities
Response from EG on 19 Apr 2024
Estimado Sr. Moises E, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

8/10 Good

INES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The food at the a la carte restaurants was good but the buffet is small and offers few options. We were not able to enjoy the private pool area at the back of our room because my husband and I are non smokers and the people in the rooms next to ours were constantly smoking out there so it was very unpleasant for us. We asked for a room change but had the same problem in the new room. I wish the resort had designated non smoking rooms. Other than that we enjoyed our stay.
Stayed 5 nights in Apr 2024
Response from EG on 16 Apr 2024
Dear Ms.Ines, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach was beautiful
Stayed 7 nights in Mar 2024
Response from EG on 8 Apr 2024
Estimada Srta. Ana, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

10/10 Excellent

Maria, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was ver friendly
Stayed 3 nights in Mar 2024
Response from EG on 2 Apr 2024
Dear Ms.Maria, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hated the food. It made me sick on the first two nights. Really nice resort though.
Stayed 3 nights in Mar 2024
Response from EG on 1 Apr 2024
Dear Ms.Melissa, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham

10/10 Excellent

anyale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply beautiful
Stayed 3 nights in Dec 2023
Response from EG on 10 Mar 2024
Dear Ms.anyale, Thank you for your review regarding your stay at the hotel. Greetings Customer care manager Viva V Samaná by Wyndham.

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Trash
Stayed 4 nights in Feb 2024
Response from EG on 29 Feb 2024
Estimado Sr. Luis, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we arrived, Luis from guest services immediately took care of us. From start to finish he was nothing but smiles and has a friendly demeanor- it definitely made the experience better. The entire staff, when greeting, was incredible friendly. Any issues that we had, like being short on towels, WiFi connectivity, pool light not functioning, etc… Luis was always there to help out- Very very nice job! Moreover, the restaurants prepared the meals really well and the plating/presentation of the food was very nicely done. However , we weren’t a big fan of the Buffett and snack bar area - if there is any recommendation for improvement, this is where I would begin. All and all the experience was nice.
Stayed 2 nights in Feb 2024
Response from EG on 27 Feb 2024
Dear Mr.Jean, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. Kind regards,Customer Care Manager Viva V Samana by Wyndham

8/10 Good

Jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to relax
Stayed 4 nights in Feb 2024
Response from EG on 13 Feb 2024
Dear Mr.Jonathan, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

8/10 Good

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well groomed property
Stayed 6 nights in Feb 2024
Response from EG on 12 Feb 2024
Dear Ms.Kirsten, Thank you for your review regarding your stay at the hotel. Greetings Customer care manager Viva V Samaná by Wyndham.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from EG on 12 Feb 2024
Dear Ms.Stephanie, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

6/10 Okay

Eric

Travelled with partner
Liked: Staff & service, property conditions & facilities
The location was amazing, great views, amazing beach, secluded property is well laid out. The room was nicer however A/C wasn’t working properly and everything in room was damp and had white mold growing on surfaces. The food was below average. Nothing was warm and had little flavor
Stayed 5 nights in Feb 2024
Response from EG on 10 Feb 2024
Dear Mr.Eric, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham

8/10 Good

John P, Enfield

Stayed 3 nights in Feb 2024
Response from EG on 20 Mar 2024
Dear Mr.John, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

10/10 Excellent

Jesus

Stayed 4 nights in Feb 2024
Response from EG on 20 Mar 2024
Dear Mr.Jesus, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

8/10 Good

Marvin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
First contact was the front gate. The guard spoke only spanish so it took 10 minutes to get entry. The grounds were beautiful, the rooms were nice, the food was great as well as the service.
Stayed 4 nights in Feb 2024
Response from EG on 6 Feb 2024
Dear Mr.Marvin, Thank you for your review regarding your stay at the hotel. Greetings Customer care manager Viva V Samaná by Wyndham.

6/10 Okay

Alexandra

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from EG on 6 Feb 2024
Estimada Srta. Alexandra, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

6/10 Okay

Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from EG on 30 Jan 2024
Estimada Srta. Luz, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As with all other reviews, this one has it's good points and bad points and of course it all depends on the individual. First of all is the transport. Keep in mind that Viva is quite a bit away from airports. do not fly in to POP (Puerta Plata). the trip in was so long Viva had to hire an outside taxi to take us and bring us back. The ups - the weather - gorgeous and calm 24/7 and very little wind. It felt like we died and were in heaven. The lounging areas - It was nice not to have to fight for a chair. There seemed to be plenty on both the beach and pool. They had cabanas and they were free. Just claim yours early. The bad - the food. They have 3 special restaurants that you have to make reservations for right away but don't bother. After the first one we had to go to the buffet to eat because the portions were small. The second restaurant was so late in delivering we left after an hour because the main meal was not served and the third restaurant was also ditto. The buffet had a lot to choose from but nothing much that we liked. The room - our thermostat did work right so we were either cold or hot. Don't get a room with a pool cuz the pool is very small and cold. Entertainment was good and every night but keep in mind that they will blast dance music until the wee hours. if you can choose a room find one far away at the end. Overall - it was one of the most beut.stays but also one we won't go back to. need better food and more quiet.
Stayed 5 nights in Jan 2024
Response from EG on 24 Jan 2024
Dear Jeffrey, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham

10/10 Excellent

Ester Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from EG on 26 Jan 2024
Dear Ester Ruth, Thank you for your review regarding your stay at the hotel. Greetings Customer care manager Viva V Samaná by Wyndham.

10/10 Excellent

Alessio

Stayed 6 nights in Jan 2024
Response from EG on 19 Jan 2024
Dear Alessio, Thank you for your review regarding your stay at the hotel. Greetings Customer care manager Viva V Samaná by Wyndham.

4/10 Poor

Gino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The view and layout of the property was just nice.
Stayed 3 nights in Jan 2024
Response from EG on 19 Jan 2024
Dear Gino, Thank you for your review regarding your stay at the hotel. Greetings Customer care manager Viva V Samaná by Wyndham.

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from EG on 14 Jan 2024
Estimada Maria, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samana by Wyndham.

8/10 Good

Kerie

Travelled with partner
Liked: Amenities
Amazing!!!! Excellent entertainment. My Fiancé and I enjoyed it to the max. We stayed in one of the bungalows, beautiful room and plunge pool. Exceptional service at the restaurants. The Spa was everything, relaxing and quiet.
Response from EG on 10 Jan 2024
Dear Kerie, Thank you for your evaluation regarding your stay at the hotel. For us it is more than a pleasure to know that we have met all your expectations, even though you had a wonderful time, congratulations on your engagement. Regards Customer care manager Viva V Samaná by Wyndham.

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a true all inclusive resort with meals and drinks that available throughout the day.. Guests services was excellent especially Luis at check in he is definitely a professional at work… Thanks!
Stayed 4 nights in Jan 2024
Response from EG on 10 Jan 2024
Dear Steven, Thank you for your evaluation regarding your stay at the hotel. For us it is more than a pleasure to know that we have met all your expectations, even though you had a wonderful time, congratulations on your engagement. Regards Customer care manager Viva V Samaná by Wyndham.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we really enjoyed the beach and the food. the service was the best. luis of costumers' service was particularly nice.
Stayed 4 nights in Jan 2024
Response from EG on 8 Jan 2024
Dear William, Thank you for your evaluation regarding your stay at the hotel. For us it is more than a pleasure to know that we have met all your expectations, even though you had a wonderful time, congratulations on your engagement. Regards Customer care manager Viva V Samaná by Wyndham.

6/10 Okay

patrice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was loud. Room service BLOCKED our room phone number so we could not call them back after they messed up our order. We complained to the receptionist and nothing was done.
Stayed 6 nights in Dec 2023
Response from EG on 8 Jan 2024
Dear patrice, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham

6/10 Okay

Gabriel, FLUSHING

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The propery infrastructure ia awesome great resot. My only complaint is the staff at the buffet restaurant was far fom being good. They pay no attention to the guest requests.
Stayed 4 nights in Nov 2023
Response from EG on 8 Jan 2024
Dear Gabriel, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT OPTION
Stayed 8 nights in Dec 2023
Response from EG on 8 Jan 2024
Dear Mr.Bruno, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from EG on 8 Jan 2024
Estimada Srta. maria, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

2/10 Terrible

Paulina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awful experience. Cats everywhere. Traveling with someone who is allergic to cats, it was unacceptable for staff to be encouraging the cats to come into the restaurants. Can't have a meal without a cat jumping on your chair. Staff – Inattentive staff with a lack of commitment to quality service. Simply put, they did not care to provide any customer service / experience at all. Rooms – Pretty accurate to the photos shown however the sheets felt so dirty and the towels had an awful stench to them. We were absolutely repulsed sleeping in the beds. Food Drinks – Awful. The buffet was some of the worst food we have ever eaten. Absolutely no taste to it. - The chef making omelettes for breakfast didn’t even have gloves or a hair net in and would wipe his nose with his hands in between serving omelettes, would also take cash tips and continue using that hand to prep food. Absolutely nauseating. - Plates, Glasses and Silverware - Constantly dirty, we had to ask for clean utensils and glasses almost everyday because what we were getting served on was dirty. Pool – Beautifully built however the water looked so dirty we didn’t even dare to get in. Extremely murky. Beach – Beautiful views however the beach area was always dirty. Trash not cleaned up during the day from guests leaving the beach early, glasses from day before when you arrived in the morning ,etc. Would not recommend to anyone!
Response from EG on 5 Jan 2024
Dear Ms.Paulina, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.We will investigate and let you know about it.Kind regards,Customer Care Manager Viva V Samana by Wyndham

2/10 Terrible

Tara Smith

Disliked: Staff & service, amenities
They robbed me of the additional services I paid for. First I got the wrong room upon arrival I worked with it. I paid for a welcome birthday package they literally had 6 regular balloons at that’s it. Paid for dinner on the beach, heavy rain so they reached for the next day. Next day came they can no longer do it and promised to refund. I reached out to them multiple times for the refund submitted receipts and it’s 7months later NO REFUND. Food and fruits had no flavor, those who knew English failed to speak it good think I understand some things though I didn’t know how to reply. Swim up pool for bungalow you can’t swim it’s very narrow and shallow. I got catfish.
Response from EG on 28 Dec 2023
Dear Ms.Smith, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.We will investigate and let oyu know about it.Kind regards,Customer Care Manager Viva V Samana by Wyndham

4/10 Poor

Pier

Stayed 3 nights in Dec 2023
Response from EG on 27 Dec 2023
Dear Pier, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad.
Stayed 3 nights in Dec 2023
Response from EG on 24 Dec 2023
Estimado Sr. Marcos, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

8/10 Good

Noreen

Stayed 2 nights in Dec 2023
Response from EG on 23 Dec 2023
Dear Noreen, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from EG on 19 Dec 2023
Estimado Sr. Jose, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Response from EG on 6 Feb 2024
Estimada Srta. Ana, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

6/10 Okay

Giannaliz

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from EG on 19 Dec 2023
Dear Giannaliz, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

10/10 Excellent

Cassandra

Stayed 3 nights in Dec 2023
Response from EG on 5 Jan 2024
Estimada Srta. Cassandra, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

10/10 Excellent

Xoan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, the staffs are friendly, food was good. They provided different types of food between meals which is really nice. Buffets were well-prepared, they did a really good job!
Stayed 3 nights in Dec 2023
Response from EG on 18 Dec 2023
Dear Xoan, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

6/10 Okay

Shabnam

Disliked: Cleanliness
Stayed 9 nights in Nov 2023
Response from EG on 11 Dec 2023
Dear Shabnam, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

4/10 Poor

Brandi, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from EG on 8 Dec 2023
Dear Brandi, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Stayed 3 nights in Dec 2023
Response from EG on 8 Dec 2023
Dear Kimberley, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

8/10 Good

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from EG on 7 Dec 2023
Estimado Sr. Reinaldo, Gracias por su valoración en cuanto a su estadía en el hotel. Saludos Customer care manager Viva V Samaná by Wyndham.

4/10 Poor

LISA YIRANDY MOLINA

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The staff is very disorganized, and sometimes unprofessional. The food menu was very limited as well as the restaurants and food did not taste fresh most times.
Stayed 4 nights in Dec 2023
Response from EG on 6 Dec 2023
Dear Ms.Molina, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good
Stayed 1 night in Nov 2023
Response from EG on 8 Dec 2023
Dear Andrew, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham

6/10 Okay

Anjoeline

Travelled with family
It’s the best property in the area but only a 3 star when it comes to staff service and accommodations.
Stayed 4 nights in Nov 2023
Response from EG on 29 Nov 2023
Dear Anjoeline, Thank you for sharing your comments with us on your recent vacation.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Kind regards,Customer Care Manager Viva V Samana by Wyndham

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 3 nights in Nov 2023
Response from EG on 28 Nov 2023
Dear Isidro, Thanks for your score. Regards Customer Care Manager Viva V Samaná By Wyndham