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Reviews of Caesars Palace

4.5 out of 5
Caesars Palace
3570 Las Vegas Boulevard South, Las Vegas, NV

Reviews

7.4

Good

Rating 10 - Excellent. 4478 out of 11229 reviews" "
Rating 8 - Good. 2196 out of 11229 reviews" "
Rating 6 - Okay. 1814 out of 11229 reviews" "
Rating 4 - Poor. 1386 out of 11229 reviews" "
Rating 2 - Terrible. 1355 out of 11229 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tracie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was terrible wait but the staff was courteous.
Stayed 2 nights in Apr 2024

6/10 Okay

Asher, St Georges

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not expect the hotel to be this large! Prepare for lots of walking just on the compound itself. We stayed in Octavia which seemed to be in a good spot relative to everything else. Dining options was excellent, bar areas was great. Vicinity to the strip was amazing! Forum shops mall surpassed my expectations. If I had to visit Las Vegas once more I would however book another hotel because Caesars was a bit overwhelming for me additionally I expected more room amenities for the per night cost.
Stayed 1 night in Apr 2024
Response from Dan on 1 May 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

2/10 Terrible

Glenda

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a bad experience. We went to an event which took palce there and we were tired the night before and we didn’t want to wake up early on monday . But an annoying drilling sound woke us up . It was so loud . The hotel told us later on that they were doing renovations, but the thing is that nobody told us anything about it , otherwise we wouldn’t have stayed there . It was a bad experience!
Stayed 2 nights in Apr 2024
Response from Latrice on 1 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Torsten, Cape Coral

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel. Terrible stuff
Stayed 5 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

John

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
HORRIBLE check-in experience. The line was so long and you are not able to do express check-in even though we were sent an e-mail that said we could. We got a good rate on this hotel but they nickel and dime you for everything - early check-in, coffee in room, outrageous parking fee and pool drinks. With all the choices to stay at on the strip, I will not be going back here.
Stayed 1 night in Apr 2024
Response from Doug on 1 May 2024
Hello John, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Delia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the dining options
Stayed 1 night in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Peter Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible pools!! Lovely staff. Easy to get to other areas because of the location.
Stayed 7 nights in Apr 2024
Response from Michelle on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jon

Liked: Amenities
All of the staff were exceptionally helpful and very kind! Will definitely go back! Best place to stay in Vegas!!
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

MOHAMED ABDULLA A J, Doha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t give us the rooms that we booked (two king bed rooms), instead they gave us one 2 queen bedroom, and the other room they said was upgraded, which was also two queen beds, in addition to it being for handicapped. The theater and wear on the rooms were a lot, and rooms were not clean at all. It’s a disaster of an experience, never staying here again.
Stayed 3 nights in Apr 2024
Response from Dan on 30 Apr 2024
I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

Nancy, Mesquite

Liked: Cleanliness
Disliked: Staff & service
The elevators not working, a caos to get to the room, they stole the money from the room and still investigating and nothing resolve, working with a hammer all day by the room, loved the Ceasars but this time was extremely bad, at check out trying to talk to the staff and they were in a hurry and just said do a complaint, well this time it was bad.
Stayed 3 nights in Apr 2024
Response from Latrice on 1 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

2/10 Terrible

Felipe

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dirty; the bathroom had stains that could be cleaned, a chair had to be replaced due to its dirtiness, and next to the couch, we discovered a massive hairball almost the size of my hand. Additionally, the TV speaker was malfunctioning. When I attempted to call for assistance, I was directed to chat with a bot, which proved unhelpful. Upon descending to the lobby, I encountered a line of 40 people and was informed I would need to wait. Frustrated, I decided to leave the hotel and booked accommodations elsewhere for the night, resulting in the loss of my money.
Stayed 1 night in Apr 2024
Response from Doug on 1 May 2024
Hello Felipe, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

George

Travelled with pets
Liked: Staff & service, property conditions & facilities
Allow dogs
Stayed 1 night in Apr 2024
Response from Dan on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small issue with our room it wasn’t huge but was an issue for the tier of room we had when checked out they removed 2 of the resort fees they made it right. We will for sure stay there again
Stayed 3 nights in Apr 2024
Response from ALM on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fun time. Centrally located. Pool is pretty.
Stayed 3 nights in Apr 2024
Response from Dan on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Bring your own k-cups. $500/night but if you want to use the Keurig in the room you’ll have to call for the k-cups at a cost of $24! Parking is not as stated and I was not given the guest price even though I asked customer service at check in and out. Learned there was an app with a map upon leaving - the check in line was outrageous and they gave us zero information including check out time.I learned AFTER I left they also offer EV charging with valet while at the EV chargers from a local who happened to be charging his car. I won’t be staying here again. However, the colloseum concert facility was fabulous! Great sound. I was in the 10th row so can’t speak to the visibility from all seats but it’s intimate enough a facility I can’t imagine a bad seat in the house
Stayed 1 night in Apr 2024
Response from Latrice on 30 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of variety and options around the hotel, something for everyone! For the price being paid, there are no complimentary items in the rooms, such as water, a note pad or a pen.
Stayed 4 nights in Apr 2024
Response from Doug on 30 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Hatem, Huntington Beach

Travelled with family
Liked: Amenities
Disliked: Staff & service
Long line to check in and gave me a room key that didn’t work
Stayed 1 night in Apr 2024

6/10 Okay

Kendra

Travelled with partner
Disliked: Amenities
Central location and where our event was being held
Stayed 1 night in Apr 2024
Response from Christina Banks on 30 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Susan, Thousand Oaks

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charges for items thru out the hotel are outrageous. 7$ for a can of soda; 50$ for valet parking; 35$ for early check in (even when room is available). Won't stay there again.
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Caitlin

Liked: Staff & service, amenities
Disliked: Cleanliness
The garbage left in my shower and the food left in the mini fridge (along with the stains all over the curtains (?!) and sitting area) made me deeply question if the room was properly cleaned. Hassle getting to and from room as signage wasn't super clear.
Stayed 1 night in Apr 2024
Response from John on 29 Apr 2024
Hello Caitlin, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Nicole

Travelled with family, Travelled with family and small children, Travelled with group
The hotel room was looking old and a bit dingy. Some of the staff (other the the check in and out girls) were less than friendly. One bartender got pretty angry at me because I had my baby with me in the pool bar area trying to get food. There were no signs excluding minors. Then it was a big inconvenience for him to get a pre made sandwich. Other than that, it was a good stay. Would just like to see some updating of the rooms
Stayed 5 nights in Apr 2024
Response from Ruby on 29 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

4/10 Poor

Frances, Breckenridge

Travelled with partner
Disliked: Staff & service, property conditions & facilities
There was a sewer backup into the shower, toilet, bathroom and into the bedroom. That wasn’t the problem. The problem was the unwillingness of the hotel to give us a different room. They gave us a food voucher and wanted to send someone to clean the room. Mind you the sewage problem had not been repaired. It took several phone calls to very rude staff, 2 visits to the front desk and 2 managers to finally get a different room. This is not a props would visit again. There are so many better hotels with great staff and management.
Stayed 2 nights in Apr 2024
Response from Michelle on 29 Apr 2024
Hello Frances, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Latrice on 30 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Scarlett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Latrice on 30 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Mark

Travelled with group
Liked: Amenities
Disliked: Cleanliness
Our carpet in our hotel room has not been vacuumed in awhile. Gross.
Stayed 1 night in Apr 2024
Response from ALM on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Zulybel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a real palace! From the staff all the way to the little details….next time in Las Vegas the Caesars is the place to stay in…❤️❤️❤️
Stayed 2 nights in Apr 2024
Response from ALM on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Rupal

Stayed 1 night in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although was difficult to find the entrance, once we were inside it was a pleasure
Stayed 1 night in Apr 2024
Response from Doug on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Issac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christina Banks on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Michelle on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Charnjit

Liked: Cleanliness, amenities
Clean luxury
Stayed 1 night in Apr 2024
Response from Ruby on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Cristhian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024
Response from Latrice on 28 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Loved everything about this place I Would stay EVERYTIME!!! I come!! Highly Recommend!!!
Stayed 2 nights in Apr 2024
Response from Christina Banks on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

tonya

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Doug on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All.very clean
Stayed 1 night in Apr 2024
Response from Kimberly on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the facility. The room I upgraded to was fantastic. I wasn’t pleased with the casino floor. I’m not a whale by any means but couldn’t even get a bottle of water. Asked multiple times and I nvr changed machines and still didn’t get any water. I don’t drink alcohol. They were more than willing to bring me alcohol.
Stayed 3 nights in Apr 2024
Response from Christina Banks on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Santiago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like how they changed me a early check in fee for being 80 minutes early
Stayed 1 night in Apr 2024
Response from Dan on 1 May 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ALM on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Thomas D

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have bed bugs and are five miles from lobby. We had to ask for our room to be cleaned.
Stayed 2 nights in Apr 2024
Response from Dan on 27 Apr 2024
Hello Thomas, thank you for providing your feedback on your most recent stay.  Please contact Caesars Palace directly to speak to a member of management regarding your experience.

6/10 Okay

Kevin, Everett

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
This is not the Ceasers of old, stayed here twice before this time. The rooms were in better condition than now, we stayed in the Octavious tower and although the room was clean, the paintwork was in dissaray , small tv. No complimentary coffee, you buy a box of 4 pods at the mini bar 16 dollars, what!!!. The shower had poor power and the free shampoo etc was miniscule. The room service is poor, we had no maid for 3 days, and when i called, the housekeeping liasion was very rude, they did finally come on day 4 of our stay. The hotel is very expensive and no comps. Apart from free drinks when gambling ( if your lucky). Cocktails are 20 dollars and up, beer 12. We had basicaly fast food with a fancy name and it was 50 dollars for 2 hambugers fries and one drink. Vegas strip has gone insane with prices and i probably will not visit again. I give the hotel 3 stars and that is generous,if we do go back it wont be to Ceasers, kind of sad..
Stayed 5 nights in Apr 2024
Response from Christina Banks on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michelle on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent from start to finish. Jorge at the Front Desk and Mariella, head of Housekeeping, were so welcoming and professional. And the generous upgrade to a wonderful suite made my stay extra special. Thank you, Caesar’s Palace!
Stayed 1 night in Apr 2024
Response from Christina Banks on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Desk service excellent
Stayed 1 night in Apr 2024
Response from Latrice on 27 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dan on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JD on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

ADIL K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from JD on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Thomas D

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has bed bugs. It’s run down as well. I would never ever stay here again.
Stayed 2 nights in Apr 2024
Response from Chuck D. on 26 Apr 2024
Hello Thomas, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. Please understand we take the topic of infestations of any kind rather seriously and we would hope you would reach out to us at 1-800-CAESARS (800-223-7277) so we can gather more information about your stay and what areas may have been affected. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Justin

Travelled with family
Great place, staff and service!!
Stayed 3 nights in Apr 2024
Response from Christina Banks on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!