4/10 Poor
yuliya
Travelled with family
16 Jun 2024
Liked: Cleanliness
Disliked: Staff & service
I am super disappointed by Vdara. From not working tvs in the room with service that keeps stalling. To hotel staff and lack of customer service provided by hotel. Staff seems disengaged and bothered to serve. We traveled as family and called for kettle and mugs. It took 3 times for hotel
Staff to get it right. 2 front desk representatives didn’t process work order. Then I had to call additional for sugar and honey. Spent 20min on hold! Wow! Ok… I thought maybe it’s Saturday and it’s busy, so decided to use digital assistant. Nope.. took 2 times submission and then front desk called: “there will be additional charge for honey”. Ok charge me! However, honey never arrived. I am typically patient person, but at this point I went to speak to manager and got answer:”manager in the meeting” and lady at the bell desk couldn’t care less that customer is asking for manager and isn’t happy.
So I’d say be aware, if you want to stay in hotel where you aren’t welcomed or service personnel wants to assist, then stay at Vdara.
yuliya
Stayed 2 nights in Jun 2024