Laurel Hill Hotels

"Cleam"

"I booked this Microtel for 3 nights while working travel PRNs and checked out early after night two—should’ve trusted my instincts sooner. Let’s start with the “clean” towels that came with a dirty hand towel folded right in the stack. Nothing like a little surprise to make you question everything else in the room. The blackout curtains? Yeah… not exactly blacking anything out. And the “soundproof” rooms must be a joke—I could hear everything, and I mean everything. I work nights and tried to sleep during the day, but between constant banging and hallway noise, that was basically impossible. Breakfast is… well, calling it breakfast is generous. And the shower? Slow drainage turned it into a mini pool while I was standing in it. Nothing like finishing a shower and somehow feeling less clean than when you started. Overall, if you value sleep, cleanliness, or basic comfort, I’d strongly recommend looking elsewhere."

"Breakfast was average or what is the norm for most hotels. I appreciate the coffee always being available. The air in the room was fine, worked well with no issues and not too loud. The day staff was usually no where to be found never at the desk. When I needed assistance I had to go knock on the office door to get someone to help me. A homeless person was asleep on the couch in the dining area. The evening staff , mainly female, were friendly and always at the desk. The shower curtain was ripped and mildew was growing in the bathroom on the sealant and shower bar. When we requested room cleaning, the towels were replaced. The beds were not touched, I mean, sheets not changed or beds made. The bathroom had broken tiles and trim and paint on the back of the door that didn’t match?! For the nightly price of the room, I was very disappointed. I will choose another hotel the next time I’m in the area. The staff was friendly, but friendly doesn’t always translate into great service and clean environment. "

"So refreshing to enter a very clean, attractive hotel with amazing staff and assistance. Breakfast was plentiful and fresh. "

"Very quaint refurbished inn. Rooms nicely appointed but the all foam mattress gave no support. Felt like I was sleeping in a hammock. Internet was great, tv was great, breakfast was fair if you like cereal, waffles, bread, and fruit. But guests ALWAYS remember the mattress."

"Breakfast was great and gentleman who ran kitchen was very courteous and helpful"

"Breakfast bar was empty and not restocked before breakfast was over. We had to eat plain grits. Bathroom fan was not working so our room stunk. Blinds not working so we had to be in the dark in the morning. Garbage can at entrance overflowing with trash."

"Our room didn't have a toilet paper roll holder, had a falling tile over the shower with tape falling off of it, & had an outlet without an outlet cover directly under the only table/desk area with a giant hairball directly underneath it. The bathroom door did not have a latch mechanism on the handle, so it wouldn't close. The facility seems to be a bit out of repair. The pool looked nice but as it was outside in 60° weather we did not have the opportunity to take advantage of it. We also were not able to take advantage of the available "breakfast option" as it ended too early for us. The staff that we interacted with were very nice. I didn't bother to complain about the condition of our room as it was clean on the surface. I did notice the one time that I went barefoot without my slippers- the last night- that my feet were filthy. The washcloth turned brown when I washed my feet. The one ice machine was located in another building halfway down the long building, up a staircase, outside. The laundry facilities were right next to it. It was affordable. So maybe that is why it is in disrepair. The outer door to the building we were in(there were several) did not have a lock on it. Anyone could walk in & have access to the room doors. The property outside seemed to be well maintained- grounds were clean & tidy. "

"Heating was great. Bed was comfortable. "