Lebanon Holidays

Location is great here. Rooms do not give that clean look I’m use to seeing in hotels. Doors in my room were dirty. Nothing a quick wipe down at cleaning couldn’t help. Carpet looked filthy was not comfortable without my shoes. Showers could have used a good scrub down. Water would back up in shower as well. Staff was excellent, friendly and helpful.

You book this hotel for the location. Amenities, service are ok. People are friendly and willing to help but some thing are just the way they are. AC don’t work all the time, when it did it produced a high pitched noise, there was this flashing light right above the bed that was seemingly random in its blinking pattern sometimes really bright other times not noticeable. Our first room had a view of construction equipment, second room on floor 10 was a lot better. TV stopped working after first night, two asks to fix nothing changed. It was really nice to be able to drink from the taps in the bathroom.

Room lock out several times

Great front desk staff!! Other than the guy who barely acknowledged me and only took out one earbud to talk to me and seemed bother that I had inte was really great friendly and professional. Room was very comfy and spacious.

Pros: Nice hotel and the room was sizable for NY which is one of the reasons we picked this hotel. Cons: gnat like flies, mostly in the bathroom but a few in the room area. No killing them off, because more just show up. The hotel says they are working on the problem. Hopefully will be fixed soon