Exterior

Reviews of Best Western Leesburg Hotel & Conference Center

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 317 out of 860 reviews" "
Rating 8 - Good. 292 out of 860 reviews" "
Rating 6 - Okay. 134 out of 860 reviews" "
Rating 4 - Poor. 71 out of 860 reviews" "
Rating 2 - Terrible. 46 out of 860 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alyson

Travelled with family
Liked: Amenities
Hotel is clean.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 23 Apr 2024
Thank you for your kind words. We are delighted that you enjoyed your visit to the Best Western Leesburg, and we look forward to welcoming you home soon.

6/10 Okay

Rachelle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah Holliday on 1 Apr 2024
Thank you for rating your experience. We hope to be of service again in the future and hope your next stay exceeds your expectations.

10/10 Excellent

Dahai

Stayed 1 night in Mar 2024
Response from Sarah Holliday on 1 Apr 2024
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk were helpful and friendly. Room was clean and perfect for our needs.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on 24 Mar 2024
Thank you for being our guest and sharing your experience. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness, great service, and complimentary breakfast. We look forward to hosting you again soon at the Best Western Leesburg whenever you are next in the area.

8/10 Good

Geoffrey

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Sarah Holliday on 17 Mar 2024
It was a pleasure having you as our guest and we appreciate your feedback. We hope to see you back at the Best Western Leesburg again soon!

2/10 Terrible

Richard

Stayed 2 nights in Mar 2024
Response from Nicole on 5 Apr 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

June

Stayed 1 night in Mar 2024
Response from Sarah Holliday on 1 Apr 2024
Please accept our apologies for any disappointments you encountered during your stay. We hope that you will allow us to be of service again in the future so we may have another opportunity to exceed your expectations.

6/10 Okay

Viswanatha

Stayed 1 night in Feb 2024
Response from Sarah Holliday on 24 Mar 2024
Thank you for rating your experience. We hope to be of service again in the future and hope your next stay exceeds your expectations.

4/10 Poor

Ana

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room did not have actual bedding just sheets which is terrible. Then the heater/ac system kept making noises so I had to choose between freezing and quiet or noisy and warm. I could not sleep at all had the worst night. Everything hurts it wad terrible. I wanted to give it a chance since Best Western’s are good nation wide, this one is not.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 22 Feb 2024
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Please accept our apologies for the guests who were not considerate of other guests in the hotel. When we are made aware that guests are behaving in a noisy fashion that is disturbing to other guests, we quickly seek to remedy the situation. Our goal is that every guest enjoys their stay in all aspects and we apologize that this was not your experience. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating with our late check in. The breakfast was exceeded our expectations.
Response from Sarah Holliday on 21 Jan 2024
Thank you for your kind comments about your recent stay at the Best Western Leesburg. We are delighted that you enjoyed our great service and complimentary breakfast, and we look forward to hosting you again soon.

10/10 Excellent

Alicia, Culpeper

Stayed 1 night in Jan 2024
Response from Sarah Holliday on 7 Feb 2024
Thank you for being our guest and thank you for rating your stay at the Best Western Leesburg. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Jan 2024
Response from Sarah Holliday on 10 Jan 2024
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth repeating
Wine country visits take us here multiple times a year. Great place for the money this time of year. Decent breakfast bar, remodeled room. TV is a hassle, and they might as well close the fitness center or move it to the basement. But we always enjoy our stay.
Stayed 2 nights in Dec 2023
Response from Sarah Holliday on 10 Jan 2024
Thank you for taking the time to leave a review. Our friendly staff loves for each guest to feel welcomed, and we are delighted that you enjoyed our great value, complimentary breakfast, and comfortable beds. We appreciate your feedback, and we look forward to hosting you at the Best Western Leesburg whenever you are next in the area.

6/10 Okay

Victor

Liked: Property conditions & facilities
Disliked: Staff & service
Try to get somebody at the counter over an hour to help me
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 3 Jan 2024
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. We appreciate your patience and understanding during this time when staffing issues continue to impact the service industry. Thank you again for caring enough to share your feedback with us.

8/10 Good

Bernhard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sarah Holliday on 1 Jan 2024
Thank you for being our guest and for taking the time to rate your experience. We hope to see you again soon and hope your next stay is even more pleasant than the last.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 24 Dec 2023
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well kept and my room was pretty nice considering I’ve stayed in many for my work.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 20 Dec 2023
Thank you for taking the time to share your experience. We value your perspective as a seasoned business traveler, and we are delighted that you enjoyed our high standard of cleanliness, spacious room, and nice facilities. We look forward to hosting you at the Best Western Leesburg again soon.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff : )
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 20 Dec 2023
Thank you for your kind words about our friendly staff. We are delighted that you enjoyed your visit to the Best Western Leesburg, and we look forward to welcoming you back soon.

2/10 Terrible

Lazaro, Manassas

Stayed 1 night in Dec 2023
Response from Nicole on 15 Dec 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convinient location
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 9 Dec 2023
Thank you for your lovely comments on your visit. We are delighted that you enjoyed our convenient location, and we look forward to hosting you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Great for the price
Staff were amazing and stay was great! Few small issues - breakfast was a little disappointing and the trash in our room had not been emptied from the previous guests. Plenty of parking, clean except for the trash can. Overall a wonderful stay for the price and location close to where we needed it.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 9 Dec 2023
Thank you for being our guest and reviewing your stay. We are delighted that you enjoyed our friendly service, convenient location and great value. We appreciate your feedback on the areas where we can improve, and we hope you choose us again.

6/10 Okay

Kelly

Business traveller
Disliked: Property conditions & facilities
Hotel needs a remodel which is recognized in the price. The air in the room was very dry for a November stay. It was uncomfortable to breath overnight.
Stayed 5 nights in Nov 2023
Response from Sarah Holliday on 9 Dec 2023
While it is disheartening to have failed to meet your expectations, we appreciate the opportunity to express our sincere apologies for your disappointing stay. We are constantly working to keep our hotel updated and current so that each of our guests has a superior experience. We value feedback like yours that provides insight from the guest's perspective on ways to do so.

2/10 Terrible

Jennifer

Disliked: Staff & service, amenities, property conditions & facilities
Smelled like smoke. No blanket on bed. Phone broken. Noisy, mildew on shower tile.
Stayed 3 nights in Nov 2023
Response from Sarah Holliday on 9 Dec 2023
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We have high standards for cleanliness so we are disheartened to learn that you experienced an odor during your stay. We are mindful to follow up to ensure any issue is addressed. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.

6/10 Okay

Anjani

for business purpose this location
Stayed 4 nights in Nov 2023
Response from Sarah Holliday on 9 Dec 2023
Thank you for being our guest. We are delighted that our location was convenient for your business needs, and we look forward to hosting you at the Best Western Leesburg again soon.

10/10 Excellent

Roger

Had a great stay
Stayed 3 nights in Nov 2023
Response from Sarah Holliday on 28 Nov 2023
Thank you for taking the time to leave a review. We are delighted that you enjoyed your visit to the Best Western Leesburg, and we look forward to welcoming you back soon.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
in good shape
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 28 Nov 2023
Thank you for your kind words. It was a pleasure having your as our guest at the Best Western Leesburg, and we look forward to hosting you again soon.

8/10 Good

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Everything was okay but definitely old.
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 21 Nov 2023
We appreciate your feedback. It was a pleasure to have you as our guest, and we hope you will give us another opportunity to demonstrate our commitment to your comfort.

10/10 Excellent

Tanner

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sarah Holliday on 15 Nov 2023
Thank you for being our guest and thanks for your "perfect 10" rating of your experience. We are delighted you enjoyed a great stay and hope to be of service again soon!

8/10 Good

Robert (Steve)

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great deal near Dulles airport with EV charging.
Price was great, and I was able to charge my electric car overnight with no hassle. The location not far from IAD was what I needed. Only complaint is that the beds had sheets but no real blankets. I had to turn the heat up in the room and that was not very comfortable.
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 15 Nov 2023
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our EV charing stations, great value, and convenient location. We look forward to hosting you again soon.

4/10 Poor

MICHELLE

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I hate giving bad reviews but I think this needs to be said, when we arrived after the check in time room/rooms not ready. When we finally got the room because they said it was ready. We couldn’t get in the room because the safety lock was over the door on the inside instead of offering us another room we had to wait almost 20/25mins while 2 different people tore up the door to get it open for us to get in our room our door already looked like someone broke into the room now even worse splinters of the door on hallway floor & our room. Our bathroom was not clean. Our room smelled like someone smoked in it. When trying to explain to the housekeeping they did not seem to understand what we were saying. When trying to talk to the desk she already seemed stressed that she didn’t really want hear what we said or offer another room. Was not the greatest experience.
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 6 Nov 2023
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. We apologize for the inconvenience you faced when having to change rooms. This was certainly not the experience we wanted for you, and we appreciate your patience and understanding during the room transition process. Our goal is to provide clean, comfortable accommodations to each and every hotel guest and we are very sorry that we did not live up to those high standards on this particular visit. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.

8/10 Good

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk people were very friendly and helpful breakfast items ran out securiyt doors vere not operating back parking lot could use some cleaning up
Stayed 2 nights in Oct 2023
Response from Sarah Holliday on 6 Nov 2023
Thank you for being our guest and reviewing your stay. We are delighted that you enjoyed our friendly service, complimentary breakfast, and great facilities. We look forward to welcoming you back to the Best Western Leesburg whenever you are next in the area.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is easy access off the highway and has a wonderful patio and back area that you wouldn’t expect looking at the front. Quiet and clean. Friendly staff. And a hot buffet breakfast with a fresh omelet station.
Stayed 3 nights in Oct 2023
Response from Sarah Holliday on 30 Oct 2023
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our nice facilities, complimentary buffet, and quiet atmosphere. We look forward to hosting you at the Best Wester Leesburg whenever you are next in the area.

6/10 Okay

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tattered carpet in room, did not like bathroom - it felt old and tub was yellowed. A/c was inconsistent. Sheets did not fit the bed and popped loose during the night. Breakfast was ok. Location convenient to the area but I would not stay again.
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 26 Oct 2023
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. However, we are disappointed to hear about the inconveniences that you experienced on this particular visit. Our goal is to provide clean, comfortable accommodations to each and every hotel guest and we are very sorry that we did not live up to those high standards on this particular visit.

4/10 Poor

Katharine

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 18 Oct 2023
Please accept our apologies for any disappointments you encountered during your stay. We hope that you will allow us to be of service again in the future so we may have another opportunity to exceed your expectations.

8/10 Good

kim

Stayed 3 nights in Oct 2023
Response from Sarah Holliday on 18 Oct 2023
Thank you for taking the time to rate your experience at the Best Western Leesburg. We appreciate your feedback and hope to be of service again soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sarah Holliday on 18 Oct 2023
Thank you for being our guest at the Best Western Leesburg, and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 18 Oct 2023
It was a pleasure having you as our guest at the Best Western Leesburg, and we appreciate your feedback. We hope to see you back again soon!

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 18 Oct 2023
Thank you for being our guest Best Western Leesburg, and thanks for your "perfect 10" rating of your experience. We are delighted you enjoyed a great stay and hope to be of service again soon!

4/10 Poor

Jessica

Stayed 2 nights in Sep 2023
Response from Sarah Holliday on 26 Oct 2023
Please accept our apologies for any disappointments you encountered during your stay. We hope that you will allow us to be of service again in the future so we may have another opportunity to exceed your expectations.

4/10 Poor

Chara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There were ants all over our room. We told the front desk and the response was ‘oh. Sorry’ Our shower head was falling off (my husband fixed it) and the toilet ran (we fixed that too). We were sad the pool wasn’t open. It should state that on the site bc we booked three families with the intention that we would hang around the pool together.
Stayed 3 nights in Sep 2023
Response from Sarah Holliday on 25 Sept 2023
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. Like any well-managed hotel should, we have a professional pest extermination company that comes to the hotel on a regular basis and performs inspections and preventative treatments. We apologize that you encountered ants, and we thank you for bringing this to our attention. We are grateful for the detailed feedback you have provided. Our goal is to improve whenever presented with an opportunity to do so. I am so very sorry that all aspects of your stay were not top notch. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our needs.
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 21 Sept 2023
Thank you for taking the time to rate your experience at the Best Western Leesburg. We are pleased you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Sarah Holliday on 21 Sept 2023
It was a pleasure having you as our guest at the Best Western Leesburg, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 18 Sept 2023
Thank you for taking the time to rate your experience a the Best Western Leesburg. We appreciate your feedback and hope to be of service again soon.

8/10 Good

thomas

Stayed 1 night in Sep 2023
Response from Sarah Holliday on 3 Oct 2023
It was a pleasure having you as our guest and we appreciate your feedback. We hope to see you back again soon!

4/10 Poor

Theodros

Travelled with family and small children
Disliked: Cleanliness
2 star
Stayed 2 nights in Sep 2023
Response from Sarah Holliday on 8 Sept 2023
Please accept our apologies for any disappointments you encountered during your stay. We hope that you will allow us to be of service again in the future so we may have another opportunity to exceed your expectations.

8/10 Good

Samantha

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 8 Sept 2023
It was a pleasure having you as our guest at the Best Western Leesburg, and we appreciate your feedback. We hope to see you back again soon!

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Sarah Holliday on 5 Sept 2023
It was a pleasure having you as our guest at the Best Western Leesburg, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel and staff were excellent. 2 issues could have been improved. The water in the shower did not get much hotter than lukewarm. There were no comforters in the beds, only a sheet and a thin blanket. I would have been more comfortable with more generous bedding.
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 5 Sept 2023
Thank you for taking the time to leave a review. All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We apologize for the issues you experienced with the water temperature and the bedding. We appreciate your feedback, and we will utilize it for the benefit of our future guests. We are happy that you found our hotel and staff to be excellent, and we hope you choose us again so that we may demonstrate our commitment to your comfort.

4/10 Poor

Lari

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This hotel was located in a very nice and convinient area. Lots of shopping malls and restaurants around. Staff was very nice and helpful. The hotel itself is old and needs lots of room renovation. The admin of Best Western needs to find a solution to make their hotels smell nice.
Stayed 2 nights in Sep 2023
Response from Sarah Holliday on 4 Sept 2023
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We have high standards for cleanliness so we are disheartened to learn that you experienced an odor during your stay. We are mindful to follow up to ensure any issue is addressed. We are happy that you enjoyed our convenient location and helpful staff. We hope you give us another opportunity to exceed your expectations.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
No toilet paper, dirty room. Sheets looked stained.
Stayed 2 nights in Aug 2023
Response from Sarah Holliday on 4 Sept 2023
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. We are so sorry that we were not aware of these problems during your stay so we could correct them for you. We appreciate the opportunity to respond to your concerns and trust that, should your travels return you to our area, your next stay with us will exceed your expectations.