All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was great. They were friendly, polite and ready to help. Our room was clean and bug free. I'd be happy to stay there again.
guy
Stayed 1 night in Apr 2024
Response from Alona Mason- General Manager on 30 Apr 2024
Thank you for staying with us and taking the time to leave a review. We are happy to see you enjoyed your stay and found the staff great. We look forward to seeing you again.
Room on second floor, room above us was loud from simply walking across floor. No flooring noise insulation!
Donald
Stayed 2 nights in Apr 2024
Response from Alona Mason - General manager on 29 Apr 2024
Thank you for staying with us and taking the time to write a review. We apologize that the room above you had heavy feet. We hope to welcome you back again in the future.
The carpet in the room was disgusting! When you walked on it you stuck to it! Also the cable was not connected for the television so we were not able to watch TV. They said maintenance wasn’t in until the morning to try to fix it and we were departing at 8am so that wasn’t helping us. I expressed my concerns and I was told they would “make a note of it” and that “they were sold out”! I understand that I wasn’t able to be moved to another room but I should’ve been offered some compensation!
Gretchen
Stayed 1 night in Apr 2024
Response from Alona Mason - General manager on 23 Apr 2024
Thank you Gretchen for your feedback. Unfortunately when you didn't book directly with us we are unable to compensate when something should arise. This is because we do not have the ability as you did not pay the hotel directly and we do not have access to your payment method. We apologize for the inconvenience and hope you will allow us the opportunity to make it right in the future.
It’s clean hotel and the staff is very friendly and helpful! Just some small items that may need attention. The faucets drip, there was a couple of holes in our bathtub, the door to the room had a gap around it and you could see the light from the hallway.
Over all the entire place was very clean and the staff was very kind and helpful!!
CHERYL
Stayed 2 nights in Apr 2024
Response from Alona Mason - General manager on 21 Apr 2024
Thanks Cheryl for staying with us and taking the time to leave a review. We are glad you enjoyed your stay and we will look into the items mentioned. Thank you again.
8/10 Good
Deb
21 Apr 2024
Liked: Cleanliness, staff & service
Deb
Stayed 2 nights in Apr 2024
Response from Alona Mason- General Manager on 22 Apr 2024
Thank you Deb for staying with us and taking the time to rate your stay.
We had booked a room with 2 queen beds through Expedia. When we checked in, we were given an extremely small room with one bed. Unfortunately they were fully booked and could not move us to a room with 2 beds. It was not a great experience.
Robin
Stayed 1 night in Apr 2024
Response from Alona Mason - General manager on 20 Apr 2024
Robin we are so sorry that there was an issue with your reservation and hope you will stay with us again.
I was supposed to have late check out. I confirmed with the staff 3x. And then the front desk came and pounded on my door and said I needed to get out. She was very rude. I will never be staying at this property ever again.
Ashley
Stayed 4 nights in Feb 2024
Response from Alona Mason - General manager on 16 Apr 2024
Thanks Ashley for your feedback. We apologize that there was a miscommunication with the desk and wish you the best in all your travels.
Response from Alona Mason - General manager on 12 Apr 2024
Thank you for staying with us and taking the time to leave a review. We are glad you enjoying your stay and hope you will let us know how we could make it perfect on your next visit.
8/10 Good
Dennise
7 Apr 2024
Dennise
Stayed 2 nights in Apr 2024
Response from Alona Mason - General manager on 28 Apr 2024
Thank you for staying with us and taking the time to rate your stay. We hope you will let us know how we could make it perfect on your next visit.
6/10 Okay
Tiffany
Business traveller
5 Apr 2024
Liked: Cleanliness, staff & service
I checked out a day early and still waiing for my refund. I checked out Thursday morning before 7am.
Tiffany
Stayed 3 nights in Apr 2024
Response from Alona Mason - General manager on 6 Apr 2024
Thanks Tiffany for your feedback. Unfortunately you would need to contact Expedia for a refund as that is beyond the control of the property since they didn't have access to your original method of payment. In addition, if the hotel wasn't informed that you Departed early and you stayed checked into the room in the system the reservation would not be considered checked out early. I'm sorry if this was your experience.
Response from Alona Mason - General manager on 5 Apr 2024
Thanks Elizabeth for staying with us and taking the time to rate your stay. We are glad you found your stay 5/5 worthy and hope to see you again soon.
10/10 Excellent
Alex
2 Apr 2024
Alex
Stayed 1 night in Mar 2024
Response from Alona Mason- General Manager on 22 Apr 2024
Thank you for staying with us and taking the time to rate your stay.
4/10 Poor
Magdalena
29 Mar 2024
Liked: Staff & service
Musty smell in the room, loud AC, very uncomfortable pillows
Magdalena
Stayed 3 nights in Mar 2024
Response from Alona Mason - General manager on 29 Mar 2024
Thank you for your feedback. I'm the future, please let staff know as soon as possible so they can attempt to resolve any situation. We hope to welcome you back.
4/10 Poor
Brittany
28 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Brittany
Stayed 3 nights in Mar 2024
Response from Alona Mason - General manager on 29 Mar 2024
Thank you for staying with us. We're sorry that you didn't enjoy your stay. We appreciate guest feedback as it helps us improve and grow and avoid repeating situations in the future. We hope that you will stay with us again and let us know any suggestions you might have.
Response from Alona Mason- General Manager on 26 Mar 2024
Thank you for staying with us and taking the time to rate your stay. We are glad you enjoyed your stay and are sorry you did not like the breakfast offered. We hope to see you again and wish you the best in all your travels.
Response from Alona Mason- General Manager on 26 Mar 2024
Thank you for staying with us Donna. We are glad you enjoyed the staff and found the rooms clean. We hope to welcome you back again in the future.
10/10 Excellent
Terry
Business traveller, Travelled with partner
24 Mar 2024
There were no places to sit outside and enjoy the weather
Terry
Stayed 1 night in Mar 2024
Response from Alona Mason- General Manager on 26 Mar 2024
Thank you Terry for staying with us. We apologize that you did not have anywhere to sit. We do have seating by the pool. We hope you will stay with us again and wish you the best in your travels.
Response from Alona Mason- General Manager on 21 Mar 2024
Thank you for staying with us and taking the time to rate your stay. We hope to see you again soon
10/10 Excellent
Juan
Travelled with partner
20 Mar 2024
Liked: Cleanliness, staff & service, amenities
It was quiet and clean
Juan
Stayed 1 night in Mar 2024
Response from Alona Mason- General Manager on 20 Mar 2024
Juan we are so happy to see you found your stay perfect. We love feedback and hope you will share on your next visit.
10/10 Excellent
John
18 Mar 2024
John
Stayed 1 night in Mar 2024
Response from Alona Mason- General Manager on 8 Apr 2024
Thank you John for staying with us and taking the time to rate your stay. We look forward to your next visit.
4/10 Poor
Luc
12 Mar 2024
That property was very poor in presentation. The room was smelly. I asked the attendant to spray the room for me to be able to spend the night with my wife. It was a terrible experience for me. Never again!
Luc
Stayed 1 night in Mar 2024
Response from Alona Mason - General manager on 13 Mar 2024
Hi Luc. We apologize that your didn't enjoy your stay and would love more information. We hope you will share.
8/10 Good
Mathews, Plano
Travelled with family, Travelled with family and small children, Travelled with group
Response from Alona Mason - General manager on 13 Mar 2024
Thank you for staying with us and taking the time to rate your stay. We are glad you found your stay 5/5 and hope you will share why on your next visit.
Response from Alona Mason- General Manager on 12 Mar 2024
Thanks Stacy for staying with us. We apologize that you did not enjoy your stay and hope you will let us know what we could have done differently on your next stay.
The staff was very friendly and helpful. The room was spotless and smelled fresh.
Constance
Stayed 1 night in Mar 2024
Response from Alona Mason- General Manager on 11 Mar 2024
Awe! Thank you Constance for staying with us and for leaving such a nice review. We are very glad you enjoyed your stay and look forward to seeing you again!
I booked a 2 queen bed room first night and they gave me 1 bed suite. Besides that everything was okay.
Gregory
Stayed 1 night in Mar 2024
Response from Alona Mason- General Manager on 11 Mar 2024
Thank you for staying with us. We apologies that you were not satisfied with your stay and hope you'll give us another chance in the future.
6/10 Okay
Mirjam
10 Mar 2024
Liked: Cleanliness, staff & service
Mirjam
Stayed 2 nights in Mar 2024
Response from Alona Mason- General Manager on 11 Mar 2024
Thank you for staying with us. We love guest feedback and would love to hear how we could have made your stay perfect. We hope you will share on your next visit.
8/10 Good
Joshua
10 Mar 2024
Joshua
Stayed 1 night in Mar 2024
Response from Alona Mason- General Manager on 31 Mar 2024
Thank you for staying with us. We would love to know how we could have made your stay perfect and hope you will share on your next stay.
Response from Alona Mason- General Manager on 10 Mar 2024
We love guest feedback and would love to know how we could have made your stay better. We hope you will share on your next visit.
4/10 Poor
Gregory
9 Mar 2024
Gregory
Stayed 1 night in Mar 2024
Response from Alona Mason- General Manager on 10 Mar 2024
Hi Gregory. We would love to know where we went wrong so we don't have any repeat situations in the future. We love guest feedback and hope you will let us know.
Response from Alona Mason- General Manager on 12 Mar 2024
Thank you for staying with us. We are glad you like the staff and the property. We hope to see you again soon.
4/10 Poor
Christopher
4 Mar 2024
Disliked: Staff & service
Smelled like weed/pot.
Christopher
Stayed 1 night in Feb 2024
Response from Alona Mason - General manager on 5 Mar 2024
Thanks for your feedback. As a friendly state, we often find this an issue and we aren't fans of it either. Most of these types of guests are smoking outside but the smell lingers and gets tracked through the building. We would love to hear your suggestions on how to navigate this as it seems to be a continuous thing.
The girl at checkin was just delightful and very personable, beds were comfortable and the room was clean, breakfast had many options. It was in a safe area and parking was right out front. This was our second stay at this location.
Brenda
Stayed 1 night in Mar 2024
Response from Alona Mason - General manager on 3 Mar 2024
Thanks Brenda for continuing to stay with us. We are glad to hear you enjoy our location and look forward to seeing you again.
8/10 Good
diane
2 Mar 2024
diane
Stayed 3 nights in Feb 2024
Response from Alona Mason- General Manager on 26 Mar 2024
Thank you for staying with us and taking the time to rate your stay. We are glad you enjoyed the time you spent with us and hope to see you again soon.
Response from Alona Mason - General manager on 1 Mar 2024
Thank you Mary for staying with us and taking the time to leave a review. We are glad you enjoyed your stay and hope to see you again soon.
6/10 Okay
Michael
29 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Michael
Stayed 1 night in Feb 2024
Response from Alona Mason - General manager on 1 Mar 2024
thank you for staying with us and taking the time to rate your stay. We apologize that your stay wasn't perfect and would love to know what we could have done differently.
10/10 Excellent
Glen
28 Feb 2024
Glen
Stayed 1 night in Feb 2024
Response from Alona Mason- General Manager on 20 Mar 2024
Glen, thank you for staying with us and taking the time to rate your stay. We love guest feedback and would love to hear how we made your stay perfect. We hope you will share on your next visit.
10/10 Excellent
JUSTO
23 Feb 2024
JUSTO
Stayed 3 nights in Feb 2024
Response from Alona Mason- General Manager on 20 Mar 2024
Thank Justo for staying with us and taking the time to rate your stay. We love guest feedback and would love to hear how we made your stay perfect. We hope you will share on your next visit.
10/10 Excellent
Elizabeth
23 Feb 2024
Liked: Property conditions & facilities
The young man that checked me in was wonderful. So kind and friendly. Very pleasant experience!
Elizabeth
Stayed 1 night in Feb 2024
Response from Alona Mason - General manager on 23 Feb 2024
Thank you Elizabeth. I will pass this along to him and I am sure it will make his day! Thank you for staying with us and for taking the time to write this. We hope to see you again soon!
Response from Alona Mason - General manager on 22 Feb 2024
Thank you for staying with us and taking the time to leave a review. We are pleased that you found the staff friendly and slept well. We hope to see you again soon.
Response from Alona Mason - General manager on 22 Feb 2024
Thanks Tracy for staying with us. We are glad you enjoyed your stay and would love to know how we could have made it perfect. Please let us know on your next visit.