2/10 Terrible
stacie b.
4 Oct 2023
Disliked: Cleanliness
Disgusting! Worst experience I have ever had with a rental property!
This home was filthy . Roaches both dead and alive throughout the house. Dead bugs, dirt and dust thick in every window sill. Hole in bathroom ceiling with water leaking out that required a towel be constantly down and replaced to soak it up. Upstairs bedroom had shredded candy wrapper paper all over it. There were large dark stains in carpet and on outdoor furniture. There was broken furniture, broken small appliances and it looked like the house had not been cleaned in months. I reached out in numerous occasions to Vacassa local staff number and was never contacted by anyone and only responded to by text after each contact letting me know that someone from the local office would be getting back with me.
We own a home in this neighborhood and this was hat we had hoped to be one of many times in the future we would book this rental for overflow company . Obviously this will never happen. We were humiliated that we had rented it for guests this time. If I were the home owner I would be mortified to find my home was rented out in this condition.
stacie b.
Stayed 3 nights in Sep 2023