"The Staff had a lot of attitude and did not want to provide service. I was locked out of my room, as the locked was broken. I got the run around for almost a full day. No one wanted to take ownership and resolve the issue. The water activities staff showed up an hour late every day, and he gave me attitude when I asked to use the kayak. The lifeguard was not on duty for the majority of the day. He was chatting with other staff and not at his post. I rarely got a smile from the staff and they did not proactively ask to help. Overall, I would not recommend this hotel, if service is important to you.
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