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Reviews of Hampton Inn Richmond

2.5 out of 5
Hampton Inn Richmond
1099 Barnes Mill Rd, Richmond, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 650 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 58 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Pet friendly a plus. Comfortable bed and nicely decorated room. Could have used a chair in one corner.
Stayed 1 night in Apr 2024

8/10 Good

Imogene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and professional
Stayed 1 night in Apr 2024

10/10 Excellent

Laura, Cleves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient being near dining options and gas station
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional place to stay, the room was very clean and the bed was very comfortable. The cleaning staff was very accommodating and pleasant. I highly recommended this facility.👍
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and everything was comfortable. Would definitly stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was exactly what you would expect. Would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Juliane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an older property that has been remodeled and was very clean. Check in/out was quick and friendly.
Stayed 1 night in Feb 2024

6/10 Okay

Alyson

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy, Dixon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated rooms, friendly staff. Would definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Staff is very helpful and friendly. Rooms in good shape. Lobby comfortable for playing games with family. Nice hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the property, and will return!
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated modern rooms located near shopping and restaurants. Staff was super friendly. Quiet too!
Stayed 1 night in Jan 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Friendly and good place to stay
We enjoyed our visit. A nice breakfast, friendly front desk. Room was in good condition. Would stay here again for sure!
Stayed 1 night in Jan 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

sue

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable lodging with plenty amenities and convenient location. Staff super friendly, great breakfast and place to walk our fur baby. Well stay again when traveling this route.
Stayed 1 night in Jan 2024

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mariusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds and building were neat and clean, our room was so clean, bathrooms were new looking, especially shower, pool area looked inviting, breakfast was very good, desk staff friendly and welcoming,
Stayed 1 night in Dec 2023

10/10 Excellent

Rosa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay!
Amazing experience! Best hotel stay yet.
Stayed 1 night in Dec 2023

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew S

Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent…0 complaints
Second time staying here and it will be the only hotel I’ll stay at when traveling through Richmond when needs be.
Stayed 1 night in Dec 2023

10/10 Excellent

Lillian

Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located right off freeway which was convenient. Staff was super friendly and offered dining suggestions. Breakfast was awesome and the property was clean
Stayed 1 night in Dec 2023

8/10 Good

Victor

Stayed 2 nights in Dec 2023

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good, but could you some Danish? Room was nice, but they're the strange one door sliding door for the closet and the bathroom, so if the closet was open, the bathroom door was closed if the bathroom door was open the closet was closed toclosethrow his glovesvery strange.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leigh A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Poorly communicated excessive 75$ pet charge. Place is mostly clean but in need of updates and good repairs
Stayed 1 night in Dec 2023

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service
The faucet in the bathroom was loose and as a result water leaked onto the floor.
Stayed 1 night in Dec 2023

2/10 Terrible

Max

Disliked: Property conditions & facilities
I booked thru Expedia, not knowing hotel was part of Hilton chain. Collaboration between Hilton and Expedia systems is restricted. But apparently CS on both sides is not aware. Expedia sent me message to contact Hilton who referred me back to Expedia again. I wasted a lot of time in a failed attempt to secure a digital room key for late arrival next day. On check-in, I also discovered I could not be credited any points for my stay even though they could see my Hilton account. On first night, the toilet clogged twice in about 3 hours. Staff said it was a frequent occurrence on ground floor rooms, which was irksome to hear because they obviously weren’t trying to correct a known problem but choosing to inconvenience their guests instead. We were moved to another ground floor room. Late on second night the toilet in this room also clogged and flooded. Night mgr brought extra towels and handed me a plunger with instructions to leave it for the cleaning crew to pickup. Next morning the toilet clogged again and I used plunger myself for second time . We decided to leave early. Checkout is 11am. At 9am after taking our bags out to parking lot we discovered keys already decoded and locked from reentry. An awful 2 night stay. 4 clogged toilets that I even had to plunge myself twice. Service unbecoming a Hilton. Zero Hilton points earned. No refund. Just “sorry about that” that I’m sure is said too often. First place I’ve stayed where toilet plunger should be standard room amenities.

10/10 Excellent

sagar

Stayed 2 nights in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, clean comfortable ,would stay here again
Stayed 1 night in Nov 2023

10/10 Excellent

Marlene, M

Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer, Pataskala

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean Hampton. Good breakfast, friendly staff. No complaints.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
The overall hotel was nice; however, the bed was extremely uncomfortable. It was like sleeping on a hardwood floor. Also, I'd love to say I'm the size of Paris Hilton, but I'm not. Please get bigger towels in the hotel rooms.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Travelled with family
Great location and super clean!!
Stayed 1 night in Nov 2023

6/10 Okay

Lauren

Stayed 1 night in Nov 2023

10/10 Excellent

Christine

Stayed 1 night in Nov 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice. We had a broken shelf in the bathroom and a broken lampshade, but otherwise the room was nice. Breakfast was pretty good. Overall pleased with the place. We would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce, Cambridge

Travelled with family
The whole area is set up for travelling - hotels & eateries
Stayed 1 night in Nov 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get intp
Stayed 1 night in Oct 2023

10/10 Excellent

brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet, great location, friendly staff, very clean.
Stayed 2 nights in Oct 2023