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Reviews of Home2 Suites by Hilton Georgetown

3 out of 5
Home2 Suites by Hilton Georgetown
270 Tiger Way, Georgetown, KY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 716 out of 855 reviews" "
Rating 8 - Good. 92 out of 855 reviews" "
Rating 6 - Okay. 25 out of 855 reviews" "
Rating 4 - Poor. 11 out of 855 reviews" "
Rating 2 - Terrible. 11 out of 855 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
We like the room sizes and king beds.
Stayed 1 night in Apr 2024
Response from Keith on 30 Apr 2024
Thanks for the review

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great....just one thing we did NOT like.....we left our DO NOT DISTURB notice on the door, but someone still entered our room.
Stayed 2 nights in Apr 2024
Response from Keith on 24 Apr 2024
I am so sorry that our housekeeping staff went into the room. I will discuss this issue with them immediately. I hope you would consider us again if you ever return to the area.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my brief stay, the hotel was clean, modern and the start was friendly & efficient.
Stayed 1 night in Apr 2024
Response from Keith on 18 Apr 2024
We are very happy that you enjoyed your stay. Please come back and see us again.

10/10 Excellent

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Keith on 12 Apr 2024
Thanks for the review

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Keith on 8 Apr 2024
Thanks for the review

10/10 Excellent

Scott

Stayed 1 night in Mar 2024
Response from Keith on 5 Apr 2024
Thanks for the review

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Keith on 3 Apr 2024
Thanks for the review.

6/10 Okay

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was spacious, clean and beds were comfortable! Staff was extremely nice and helpful. Knly complaints were their oven went out so we had to eat out for breakfast and the pool was closed which was the only reason we booked this hotel.
Stayed 2 nights in Mar 2024
Response from Keith on 1 Apr 2024
I completely understand your frustration. We are so sorry. I am happy to write, that both items have been fixed. I hope you will consider us again if you ever return to the area.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from Keith on 21 Apr 2024
Thanks for the review.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing stay my fiancé and I had will be coming back soon was well taken care of hospitality is out of this world with the staff staff there . Felt like family.
Stayed 2 nights in Mar 2024
Response from Keith on 1 Apr 2024
Thanks for the great review.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean. Large room with nice kitchen.
Stayed 1 night in Mar 2024
Response from Keith on 31 Mar 2024
Thanks for the review

10/10 Excellent

Cornell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Keith on 16 Mar 2024
Thanks for the review

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice,clean,safe,convenient,roomy, great price for the room.
Stayed 1 night in Mar 2024
Response from Keith on 11 Mar 2024
Thanks for the review.

10/10 Excellent

fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely welcoming and professional.
Stayed 1 night in Feb 2024
Response from Keith on 26 Feb 2024
Thanks for the review.

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great shower. Large and comfortable suite. Great breakfast and friendly staff. Highly recommend.
Stayed 1 night in Feb 2024
Response from Keith on 18 Feb 2024
We are happy that you enjoyed your stay. We can’t wait to welcome you back home.

10/10 Excellent

Beatrix

Stayed 2 nights in Feb 2024
Response from Keith on 23 Mar 2024
Thanks for the review

4/10 Poor

Dan

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Keith on 13 Feb 2024
I am so sorry that you didn't enjoy your stay with us. Your satisfaction is very important to us. We would really appreciate if you could let us know what we did wrong.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Keith on 19 Jan 2024
Thanks for the review .

10/10 Excellent

William, Oshawa

Stayed 1 night in Jan 2024
Response from Keith on 19 Jan 2024
Thanks for the review

10/10 Excellent

Ana, Perrysburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 1 night with my family (small kids). Very good and comfortable. Good breakfast. Staff very kind. I would stay there again.
Stayed 1 night in Jan 2024
Response from Keith on 19 Jan 2024
Thanks for staying with us. We are happy that you had an enjoyable stay.

8/10 Good

Heejung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keith on 1 Jan 2024
Thanks for the review. We hope you will consider us again if you ever return to the area.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Great stay especially for the price. Good location to I75. Rarely give excellent reviews but this deserves it.
Stayed 1 night in Dec 2023
Response from Management on 5 Feb 2024
Thanks so much for sharing this feedback, Sally! We're thrilled to see you enjoyed your stay!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Keith on 29 Dec 2023
Thanks for the review.

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great place to stay. Love having a suite.
Stayed 1 night in Dec 2023
Response from Keith on 28 Dec 2023
We love having you as our guest. Please come back and see us again.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keith on 20 Dec 2023
Thanks for the review.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keith on 19 Dec 2023
Thanks for the review.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! If I had a complaint I would like more breakfast options. What was there was good though.
Stayed 1 night in Dec 2023
Response from Keith on 19 Dec 2023
Thanks for the breakfast suggestion.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean and competitive pricing.
Stayed 1 night in Dec 2023
Response from Keith on 18 Dec 2023
Thanks for the review,

10/10 Excellent

Audra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend before Christmas
It was so festive for the holiday and the staff was so friendly.
Stayed 1 night in Dec 2023
Response from Keith on 17 Dec 2023
Thanks for staying with us. We hope you have a wonderful holiday.

10/10 Excellent

Rosita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. The pool was warm and wonderful after a long day of traveling.
Stayed 1 night in Dec 2023
Response from Keith on 16 Dec 2023
Thanks for the review. Your satisfaction is very important to us. We can’t wait to welcome you home again.

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and in great condition. The pool was a few degrees cooler than our family would have liked but other than that no issues. Breakfast spread had lots of great options. I checked out the gym but did not use. I noticed a Peleton bike which is a nice touch.
Stayed 1 night in Dec 2023
Response from Keith on 8 Dec 2023
Thanks for the great review. Your satisfaction is very important to us. Please come back and see us again.

2/10 Terrible

Heather

Liked: Cleanliness
Only stopped to sleep before another 8 hours of driving, only to be up all night due to fire alarm.
Stayed 1 night in Nov 2023
Response from Keith on 28 Nov 2023
I'm very sorry for the fire alarm. A guest burned popcorn in their room that set off the alarm. I hope you will consider us again if you ever return to the area. This isn't typical stay for our guests.

10/10 Excellent

Marlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, affordable hotel with upscale amenities. Pool was chilly and breakfast was okay but everything else was excellent! And fire alarms work great - which we found out when someone burned popcorn at 1 in the morning...Lol
Stayed 1 night in Nov 2023
Response from Keith on 28 Nov 2023
Thanks for staying with us. Your satisfaction is very important.

10/10 Excellent

Hyejin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Keith on 28 Nov 2023
Thanks for the review.

10/10 Excellent

Enkhee li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keith on 23 Nov 2023
Thanks for the review.

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente hotel!
Stayed 3 nights in Nov 2023
Response from Keith on 22 Nov 2023
Thanks for the review

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keith on 20 Nov 2023
Thanks for the review.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Keith on 11 Nov 2023
Thanks for the review

10/10 Excellent

HarleyandRegina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Keith on 7 Nov 2023
Thanks for the review

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Keith on 6 Nov 2023
Thanks for the review.

10/10 Excellent

Gay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great workout room and late checkout.
Stayed 1 night in Nov 2023
Response from Keith on 5 Nov 2023
Thanks for the review. Your satisfaction is very important to us.

6/10 Okay

Stephen, columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had to stack pillows and rig a blanket over the window since the window cover wouldnt go down
Stayed 1 night in Oct 2023
Response from Keith on 4 Nov 2023
We are sorry for the problems you had with the roller shades. We will make sure our engineering team fixes this immediately. I hope you will consider us again if you ever return to the area. Thanks for letting us know.

10/10 Excellent

Raida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Keith on 27 Oct 2023
Thanks for the review

8/10 Good

Timothy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Definitely ask for clean sheets other than that the place was amazing
Stayed 1 night in Oct 2023
Response from Keith on 23 Oct 2023
I’m sorry that your sheets were not up to our high standards. We will address this with our housekeeping and laundry teams to fix the issue. Thanks for letting us know.

8/10 Good

Siera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Keith on 19 Oct 2023
Thanks for the review

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing and we enjoyed how comfortable and convenient the room was. The only issue was the bathroom faucet, not a lot of pressure and it was a bit small for the sink. Didn’t bother us but wanted to share that. Overall we thoroughly enjoyed our stay. First time in a Home2 Suite and we will definitely stay again.
Stayed 1 night in Oct 2023
Response from Keith on 18 Oct 2023
We are so happy that you enjoyed your stay. Your satisfaction is very important to us. We can’t wait to welcome you Home2 again. Thanks for the review.

10/10 Excellent

Theodore

Stayed 1 night in Oct 2023
Response from Keith on 23 Oct 2023
Thanks for the review

6/10 Okay

Kimberly

It looked and smelled clean. Location was good Cracker Barrel, Panera, Culver’s and Waffle House are in walking distance.Pillows were subpar and when we asked for another pillow, no luck. Front desk was unmanned when we tried to check out at 6:30 am. Breakfast is primarily premade breakfast sandwiches.
Stayed 3 nights in Sep 2023
Response from Keith on 26 Sept 2023
We are sorry for the problems you encountered during your stay. I will address all of them with the appropriate departments.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Keith on 26 Sept 2023
Thanks for the review.

4/10 Poor

Michelle

Stayed 1 night in Sep 2023
Response from Keith on 25 Sept 2023
We are sorry that you didn't enjoy your stay with us. Thanks for letting us know about your experience.