Helen's Bay Hotels

"Great hotel. Second time staying there. Lovely rooms and great staff and service. Only room for improvement is the ‘gym’ facilities. For a 5 star hotel the offering should be much better. "

"Regular guest to this property and it never disappoints. "

"Staff were very friendly and chatty. Room was very clean and cosy. Location excellent. W have stayed in a few hotels in Belfast and this one really stood out so will be going back again. "

"Where I choose to stay when I'm in Belfast for the Rugby. Brilliant hotel, very comfortable and clean. The people who work here are brilliant too. "

"My wife and I booked a night at the hotel as I we were going to a gig. On arrival at 13:30 our room was not ready the receptionist said we could leave our bags and come back which was nice. At 14:30 we returned and our room was ready. Check in was quick and easy even though there was a few people in front of us. We were upgraded to a Deluxe room 1710 which was great. When we got to our room the view was great the building next to the hotel is an office block so for privacy we had to close the curtains the view from the other side of the building overlooking city hall would be nicer. There was a slight stain on the carpet which was minor but unexpected. The room had a lovely bathroom with a shower and a bath and great toiletries. The furniture in the room were all matching and of a good quality as expected. The bed was massive but the base was 2 single beds joined and the matress was 2 single mattresses covered with a king-size sheet this meant that there was a rigid were the 2 mattresses met I am not sure this was 5 star luxury. In the corner of the room there was a door were the plumbing ran so you could hear water running. AC stopped during the night so room hot. Overall, a nice stay in a large spacious room with a good bathroom. I paid £162 for a standard kingsize room and I feel that even with the upgrade this was about the right price. I have stayed in many hotels in Belfast, and the Grand Central was good but not outstanding as I expected from a 5 star establishment."

"Wonderfully appointed room. Very comfortable and quiet."

"Excellent"

"Nice hotel clean and comfortable staff very friendly and food was delicious. Had a lovely few days here!!"

"Excellent hotel, they need to work a little in the breakfast with more selections, other than that 5 stars "