Arrived on 18/12/22. Our first room was filthy, we got moved to another room which appeared clean but when we went to use the towels, they were very dirty, actually like big oil tracks right across them, we left them down with reception and on our way out. I had emailed the hotel in advance and asked to make, our room, as special as possible as the night was a treat for my sister and we were going to Sarah Millican and it was my treat for her for Christmas. Not even a welcome plate in the room for her which is standard if you ask for special. I said I was really shocked at the level of dirt and not what I expected from the Hilton based on other stays. I was charged full price of £149 for the unenjoyable experience, which was a cheek. However, the actual bed was comfy and I told my sister do not look for anything obvious as I did not want the drive home. Really not sure what went wrong here as previous stays here were always good.