Rick was very friendly, super communicative, and very helpful during the entire stay. It was our first VRBO experience and it went very well. The directions to access the unit and the do’s/don’ts were straight forward and easy to follow. The room was recently redone and was so beautifully charming- just as the pictures! The room was very clean, spacious, bed and linens comfortable, easy to access on the main floor with a small outdoor patio. There was enough space for everyone to sleep with the pullout bed and air mattress. TVs had access to Netflix, Hulu, etc so kids watched movies in one room and parents could watch something else in the living room. The kitchenette area with island was great - it had everything we needed which included granola bars and oatmeal (thank you!) Although the property decor itself is a bit dated, it was still clean and in a great location! Having an updated room offset it. Location was great! Walking distance or short drive to everything. The older kids enjoyed the ping pong, air hockey, and the pool table available down near the pool area. And the main lodge area with fireplace and views of the mountain trails was nice. There is a shuttle that picks up at the hotel and brings you directly to Loon Mountain. No hassling with parking and there really was no wait. We would certainly stay again in this room! The ease of everything and spacious, updated room made our stay so much more enjoyable!