The major disappointment for me was that the front desk who checked us in was very rude. The website had not made it clear that a parking spot is not guaranteed. When I mentioned that I booked there because of the parking, she immediately got defensive and rude (this is clearly an issue that has caused them problems before) and repeatedly told me that they were on an island, and there was no need for a car, in a loud voice. To be fair, maybe she just has a loud voice but it felt as though she was yelling at me. She directed me to a "guaranteed" spot across from the train station, and directed us to pull in to the handicapped parking spot to unload our bags. We went and parked the car at the lot, which did not have guaranteed spots. We drove around several times before we lucked on to someone leaving (apparently many people do bring their cars to the island!). When we returned to finish checking in, the desk clerk still continued to tell me the car wasn't needed on the island and I actually had to tell her I didn't want to talk about the car any more. I didn't even bring it up, she did! I am normally patient, but she frustrated me! I just felt poorly treated with the whole situation.