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"Great hotel. Great staff. And on top of all Great service. Our rooms were upgraded to connecting rooms on our request and the front desk manager was just too kind and amazing he got us what we requested for on no extra cost. Huge rooms. Very comfortable. Only one thing we did not like was the Breakfast which costs £28 per person and not up to the standard, on the day of our flight we had the chance to have it at the hotel and they messed our order, however after composting to the staff we were not charged for it. The customer service itself was so good that would bring us back to this hotel. For breakfast; There a little cafe 7 min walk and they serve one of the best breakfasts its called Atelier. About the hotels location; the hotel is located 8 minutes walk to the start of Avenua de Liberdade which is the highlight of Lisbon city centre a street with shopping and restaurants. It is easy to walk to the avenue and the jolt app works really well and one of the cheapest in Europe. However there are other options to stay on Liberdade avenue if you want to be right in the shopping street. We had 3 kids with us and had no issues walking or even taking a bolt taxi. A supermarket is located 5 minutes walk from the hotel. Note: there is no swimming pool at this property. Over all, we had one of the best stays at intercontinental. Service and comfort was 10/10. "

"Clean,, comfortable to stay. aircondition is perfect. Staff are friendly. Place is accessible"

"Beautiful hotel and restaurants. Loved everything about this place!"

"This hotel is centrally located in Lisbon and looks regal from approach. Staff were friendly, the room was in good shape and a decent value for the money. The rooms could use more outlets, but it sounds like renovations are beginning this month. Our room had a great view of the castle! The rooftop bar is best for drinks rather than food, but had great views of the city. The veranda restaurant was fantastic in both view and food, although somewhat expensive. As mentioned in other reviews, there is one border of the hotel that looks a little sketchy, so just enter and exit from one of the 3 other locations. "

"Great hotel really close to airport. Very walkable and easy shuttle. Breakfast is great and starts early in morning for those who need to get to airport early. Great stay! "

"The Epic Sana is a 5 Star A+ hotel. The staff are very welcoming and extremely helpful with whatever you need, restaurants, guides, spa, etc. The inclusive breakfast has so many choices we didn't know how we would find room for lunch! Two pools, one of the roof and one in the basement with the spa and gym. It was a wonderful vacation stay in the middle of an urban city."

"Great location, room is not very big but manageable with 2 people, staff is friendly. The elevator is small but it works, we never have to wait for elevator. Soundproof but you would still hear people closing door. Overall it was amazing!"

"Perfect location, beautiful hotel "

"beautiful hotel, the rooftop bar and pool is a sight to behold the beauty of the ocean. staff has great customer service"