Superior Apartment, 1 Bedroom | Terrace/patio
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Reviews of Casa dos Santos Sintra Apartments

4 out of 5
Casa dos Santos Sintra Apartments
Escadinhas do Hospital 6-8, Sintra

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Rosemary

Liked: Cleanliness
Disliked: Property conditions & facilities
VERY DISAPPOINTING
Unfortunately our stay at this apartment was not as good as expected. The directions to the apartment are not very good. After driving round the very narrow streets for an hour and asking several locals for directions, we rang reception, which is not at the apartment, to be told that the street where the apartments are is only steps, lots of step, you cannot drive up the street. After finally locating the apartment we had to ring reception again to be let in (would have been good to be told this at the first phone call): There is almost no free parking and the closest pay parking (very expensive) is some distance away, mostly uphill. The apartment itself appeared to be newly renovated, but it was not done well. Every time we had a shower it flooded the bathroom, the toilet wasn’t bolted to the floor, there is an outside light that stayed on all night and as there are no curtains on the window the bedroom was lit up all night. The apartment was very small with nowhere comfortable to sit other than the bed, which was comfortable. If you are happy to accept all these faults, you don’t have a car and you like stairs, the apartment is in a fantastic location to explore Sintra. The staff at reception were very friendly.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Initially we were assigned the ground level basement site. There was a damp smell to it. As we were booked 5 nights a request was made to move to another room. The manager obliged and it was a relief to get out of the room with a mould smell. The new room was brighter and without any smell. Housekeeping staff are great and very helpful.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Was a bit annoying with trying to contact in regards to checking in. We emailed twice before going to property with no response. Sent a message on whars app and then phoned with no answer. Finally we tried another number and it was answered. Staff were there quickly once contact made. Not good if you are unable to call. Property was fine but no soap or hair wash. There was a washing machine but no washing powder so we had to go out and purchase these products.
Stayed 2 nights in Sep 2019

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Wonderful, quaint little spot with a nice little veranda. Enjoyed our stay
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra och tyst läge. Hade lite problem med incheckningen, som var på ett helt annat ställe. Men fick hjälp av andra gäster.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hat recepción, hay que llamar por telefono y mi telefono no podia llamar. alguien mas me ayudó. no hay rotulo, no se sabe donde es la entrada.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, l’appartement est sale , fenêtre qui n’ouvre pas , sans rideau. Humide et sent mauvais. La douche ne ferme pas et l’eau sort et inunde le sol , les wc ne sont pas fixés au sol ils bougent dans tous les sens . Le robinet du lavabo n’est pas fixé non plus !! Pour 4 nuits on a 2 rouleaux de papier toilettes et les serviettes n’ont pas été changés. Dû q la fuite d’eau de la douche on a dû essuyer parterre avec les serviettes !! Inadmissible de louer un appartement comme ça . La clim ne fonctionne pas , pas de chauffage, wi-fi ne fonctionne que quelques minutes !! Baterie de cuisine sale , machine à café sale . Des toiles d’araignée partout et plein d’autres bestioles partout. Lumière extérieur tout le temps allumé , même la nuit et comme les rideaux sont inexistants la chambre est éclairée toute la nuit . Personnel dépassé par les choses et ne réagit pas au plaintes !!! Je demande à être remboursé de la totalité de la somme prélevée par l’établissement.
Stayed 4 nights in Oct 2019

2/10 Terrible

Mauricio

Disliked: Staff & service, property conditions & facilities, room comfort
Enganados na Casa dos Santos Sintra
Nos hospedamos por duas noites e a estadia foi muito ruim. O local é escondido, é preciso descer um escadaria longa e escorregadia, os utensílios de cozinha são velhos, tem um fogão de uma boca, mas não tem panela, a cafeteira e o refrigerador são bons, mas os armários estão mofados, cheiro de mofo na sala, a internet somente funcionou por algumas horas e depois não mais - ficamos mais de 35 horas sem internet. Ligamos na manhã seguinte para informar a sobre a internet e inventaram uma mentira que era problema na zona, mas o roteador ficava em outro quarto - tentaram nos enganar e não resolveram. Depois, ficamos sem água quente por mais de 18 horas em um dia frio e chuvoso, até irmos embora sem banho. Ligue três vezes para reclamar, mas não arrumaram, e ontelefone ficava na caixa de mensagem. Fui até o escritório dele e estava fechado. Eu quero o reembolso da estadia, pois, pagamos por algo e não recebemso, mas eles foram ao apartamento para receber as estadias em dinheir no check in e sumiram. Somos obrigados a pagar tudo antecipado, mas depois nos ignoram. Que direitos temos? Quero reclamar e receber meu dinheiro de volta, mas eles não se importam. Vocês do Hoteis são responsáveis também, pois intermediaram a reserva de um local desqualificado, sem pessoal responsável, e nos hospedes somos enganados e desrespeitados.
Stayed 2 nights in Oct 2019

8/10 Good

Anne-Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable et bien situé
L'appartement est très bien situé à Sintra : accessible à pieds de la gare, tout proche du centre ville et avec le calme d'une petite rue. Il est bien équipé et nous avons apprécié les doses de café / thé offertes. Attention de bien apporter votre savon et shampoing, car ce n'est pas fourni comme à l'hôtel.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Klein, feucht und nicht gut erreichbar - ansonsten ganz ok, mitten in sintra
Stayed 1 night in Sep 2019

10/10 Excellent

Beatriz, España

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables en la recepción. El apartamento muy cuidado y en perfectas condiciones. Muy céntrico en el pueblo de sintra. Cerca de restaurantes monumentos y transporte público. Lo único a tener en cuenta es que en la ducha se sale el agua y hay que tener cuidado con el suelo (precioso de madera por cierto) y la tapa del vater tenía algo suelto el anclaje, nada que no se pueda arreglar en un momento. La atención de Joana estupendas. Casa con buen wifi y televisión también con conexión a internet, maravilloso. Las vistas desde la ventana directas al parque natural de Sintra, te hace sentirte en mitad de la naturaleza. La cama muy cómoda, todo lo necesario para cocinar, un buen sitio donde alojarse para pasar unos días. Encantados de habernos alojado allí
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Uma noite em Sintra
O suficiente para quem quer ficar mesmo no centro da Vila de Sintra por poucos dias ou um fim de semana. O ar condicionado funcionou corretamente, o problema foi que, depois de desligado, começou a pingar do candeeiro do tecto para cima da cama. A localização é boa, embora para quem leve muita bagagem não seja o ideal devido às longas escadas de acesso. Utensílios de cozinha,o estritamente necessário, para grandes refeições não serve. Limpeza ok, nada a apontar. O processo de entrega de chaves não me pareceu o mais seguro e célere; esperámos à porta da casa da morada que consta nos dados do alojamento, que uma senhora nos fosse entregar as chaves; não foi confirmada a reserva nem nada parecido, apenas foi solicitada a identificação doa hóspedes e o pagamento da taxa turística. Nem sequer nos informaram de como proceder na saída no que diz respeito à devolução das chaves.
Stayed 1 night in Aug 2019

10/10 Excellent

Rafael sartori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização. Casa histórica, viagem no tempo
Fomos muito bem atendidos pela equipe e a localização é excelente. Experiência incrível. O Hotel localiza-se em um casarão antigo restaurado bem central.
Stayed 1 night in Aug 2019

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019